Mercure Danang French Village Bana Hills

Note Kundenmeinungen (Bewertung ALL) 4.3/5 555 Bewertungen

Mercure Danang French Village Bana Hills - Image 1
Mercure Danang French Village Bana Hills - Image 2
Mercure Danang French Village Bana Hills - Image 3
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Beschreibung

ALLSAFE geprüftes Hotel

Hotel-Extras

  • "Hotel nur mit der Seilbahn erreichbar, von 7.00 - 21.00 Uhr"

  • Zugang zum Themenpark, zu den Geschäften und zur Golden Bridge

  • Genießen Sie ermäßigte Seilbahn-Ticketpreise für nur 630.000 VND/Erwachsenen. Ohne Gewähr.

  • Eine Vielzahl von Freizeit- und Entspannungsangeboten

  • Enjoy 4 seasons in a day, typical sunrise and romantic sunset in panorama view from the top

Unsere Unterkünfte

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Lage des Hotels

Mercure Danang French Village Bana Hills

An Son, Hoa Son Commune, Hoa Vang District
Danang
Vietnam

GPS:16.001724, 107.997646

Erreichbarkeit und Anbindung

Hoteldienstleistungen

Check-in ab - Check-out bis

Vor Ort
  • Schwimmbad
  • Shuttle
  • Restaurant
  • Rollstuhlgängig
  • Fitnessstudio
  • WLAN
  • Klimaanlage
  • Frühstück
  • Bar
  • Konferenzräume
  • 100 % Nichtraucherhotel
  • Zimmerservice
In der Nähe
  • Parkplatz

Unsere Gästebewertungen

Unsere Gästebewertungen

100% Zertifizierte Bewertungen von Gästen, die tatsächlich bei uns waren

Weitere Infos

Bewertung ALL  4.3/5  555 Bewertungen

TripAdvisor-Gesamtwertung  4.5/5  1.690 Bewertungen

Good F&B served

Note Tripadvisor 5.0/5

Roving34945362416 Zertifizierte TripAdvisor Bewertung

My name is topping . It stay herw two day i’m eat dinner at Le Table restaurant!this place so good i love views !Helen and Krix( kitchen)at the Le Table is good served F&B! I love my room because beautiful… Weather is very cold.. i will come back in the next time withmy family.

Bonjour, Xin Chào! Dear Topping, Thank you for sharing your delightful experience with us! We're thrilled to hear that you enjoyed your two-day stay and had a wonderful dining experience at Le Table restaurant. It's great that you love the views – we strive to create a memorable ambiance for our guests. We appreciate your recognition of Helen and Krix from the Le Table team for their excellent service in Food & Beverage. We're delighted to know that you found your room beautiful and comfortable. Our team works hard to create a welcoming atmosphere for our guests. We look forward to hosting you and your family in the future. If there's anything specific you'd like for your next stay, feel free to let us know. Safe travels, and we can't wait to welcome you back! Best regards, Hung Nguyen Guest Experience Manager.

Everythink is good.

Note Tripadvisor 4.0/5

Go11812446674 Zertifizierte TripAdvisor Bewertung

The first impression of coming here is the beautiful decoration and good service. and rooms with beautiful views Food arranged in buffet style And the taste is good.There is an amusement park inside where you can ride a cable car to go to the amusement park and take souvenir photos with friends or family. Helen is good served at La Cote restaurant

Bonjour, Xin Chào! Dear Go11812446674 Thank you for taking the time to share your wonderful experience with us. We are delighted to hear that your first impression of our hotel was positive, highlighting the beautiful decoration and good service. It's great to know that you enjoyed the buffet-style food with a delicious taste. We're thrilled to offer not only delightful dining options but also a unique experience with our amusement park, including the cable car rides and opportunities for memorable photos with friends or family. We appreciate your mention of Helen's excellent service at La Cote restaurant. We will make sure to pass along your kind words to her and the entire team. Thank you for choosing our hotel, and we look forward to welcoming you back for more enjoyable moments. Best regards, Hung Nguyen Guest Experience Manager

Spa is closed

Note Tripadvisor 2.0/5

lv2traveler11 Paare - Zertifizierte TripAdvisor Bewertung

We booked two nights at this hotel, and it was advertised to have a nice spa which we looked forward to using, “Rhône Spa”unfortunately it was Closed. No explanation., no apology. no warning. Well, this resort does have many positive attributes. It does have several closed amenities that you might expect to be using so try to do your due diligence before you book this hotel.

Bonjour, Xin Chào! Dear Lv2traveler11, Thank you for sharing your experience with us, and we sincerely apologize for any inconvenience you faced during your stay. We regret to hear that the Rhône Spa was closed without prior notice, and we understand the disappointment it must have caused. Your feedback is important to us, and we will address this issue with our team to ensure better communication and transparency in the future. We value your honesty and want to assure you that we are committed to providing a positive experience for our guests. We appreciate your acknowledgment of the positive attributes of our resort, and we hope that you will consider giving us another opportunity to exceed your expectations on a future visit. If there's anything specific you would like us to address or discuss further, please feel free to reach out to our customer service. Thank you for bringing this to our attention, and we hope to welcome you back for a more enjoyable stay. Best regards, Hung Nguyen Guest Experience Manager

F&B

Note Tripadvisor 5.0/5

Kritsana A Zertifizierte TripAdvisor Bewertung

The food is very good and staff is very nice that is very experienced to enjoy the trips in this restaurant especially Lemon she is very good service the chelf is very nice to services and ask about the the food overall all If someone want to have good experience please come !!!!

Bonjour, Xin chào! Dear kritsanaa2024, Thank you for your kind words about your stay with us at Mercure Danang French Village Bana Hills. It's wonderful to hear that you've enjoyed your stay with us and found our staff to be helpful, particularly Ms. Lemon. Providing a pleasant and memorable experience for each of our guests is at the heart of what we do. At Mercure Danang French Village Bana Hills, we strive to provide excellent service and incredible experiences to all our guests. Your positive review allows us to remain committed to providing the best hospitality services possible. Once again, thank you for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Best regards, Hung Nguyen (Mr.) Guest Experience Manager.

Tolle Location aber Rezeption eine Katastrophe

Note Tripadvisor 2.0/5

Jens S Zertifizierte TripAdvisor Bewertung

Schöner Ort aber katastrophales Team an der Rezeption.Da vergeht einem gleich die gute Laune und die Freude auf die Location. Hatten eine Familiensuite bei Expedia gebucht für zwei Erwachsene und ein Kind mit 14 Jahren. Alles stand so auf dem Voucher.Dann wollten sie uns erst zusätzlich rund 35 Euro Zuschlag berechnen später dann nur noch 15 Euro.Dabei stand es auf Deutsch und Englisch genau richtig auf dem Voucher.Ich musste dann vor dem Manager nochmal zeigen wie die Buchung über Expedia gemacht wurde.Dann mussten sie einen Fehler im eigenen Haus feststellen aber es erfolgte keine Entschuldigung nichts. Für so ein teures Hotel echt ein schlechter Service. Der Name des Managers lautet Kayden Khang.Untragbar dieser Mann.So ein Mitarbeiter hätte ich sofort gekündigt.Man hatte das Gefühl gleich am Anfang schon abgezockt zu werden.So war unser erster Eindruck bereits mehr als negativ. Oben angekommen keine Mitarbeiter zum Empfang.Alles nicht besonders gut ausgeschildert. Zimmer sind klein aber irgendwie schon ganz schön und urig.Das Frühstück war das Beste.

Bonjour, Xin chào! Dear Jens Sasse, Thank you for sharing your experience with us. We're genuinely sorry to hear about the inconveniences you faced during your stay. Your feedback regarding the reception team's service is taken seriously, and we apologize for any frustration caused by the confusion with your booking. We appreciate you highlighting the positive aspects of your stay, such as the quaint rooms and the enjoyable breakfast experience. Rest assured, we'll address the issues you've mentioned with our team to ensure improvements are made. We hope this isolated incident won't deter you from considering another stay with us in the future. If there's anything more we can do to make it right, please feel free to reach out directly. Warm regards, Hannah (Ms.) Guest Experience Supervisor.

In Partnerschaft mit TripAdvisor

So bewerten andere Internetnutzer unser Hotel

  • 985 Bewertungen 8.2/10 Lage
  • 2.369 Bewertungen 7.1/10 Zimmer
  • 1.992 Bewertungen 7.8/10 Service
  • 25 Bewertungen 6.7/10 Internet
  • 839 Bewertungen 3.6/10 Komfort
  • 782 Bewertungen 9.1/10 Frühstück
  • 708 Bewertungen 7.7/10 Stimmung
  • 645 Bewertungen 6.8/10 Sauberkeit

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