Mercure Danang French Village Bana Hills

All staff here are full of hospitality. Great service ever. But the room are quite hot and couldn’t adjust the temperature. Eventually, the staff saved us. They are changed us the room. Also the bellman ,Mr. Jerry Lellmen, who took care of us is sooooooo nicee. He kindly take us along the way to both hotel and cable car and carrying our all luggages with smiles.

We are currently staying in this accommodation and we regret that we booked 2 nights. From the moment we entered the building, it was apparent that the property was very dirty and worn out. The musty, moldy smell in the room was overpowering and made me feel uneasy about staying there. Even after requesting to change rooms, the problem persisted. In addition to the unpleasant odor, the room was poorly maintained with visible dirt and grime on surfaces. The safe was not working and despite multiple requests to have it repaired, it remained unaddressed. This was not only inconvenient but also concerning for the safety of our belongings. Despite the hotel's apparent theme of a castle, the accommodations we received were more like dungeons. It would have been understandable if the property's condition was just a reflection of its age, but it was obvious that the neglect of upkeep was the primary culprit. Unfortunately, our experience is so poor and we regret booking for 2 nights. We will sleep with the windows open to help alleviate the musty smell hence not get sick, we just hope mosquitoes will not feast with us. Overall, I would not recommend this hotel for anyone seeking a comfortable and well-maintained lodging experience. This is not a standard accor accommodation.

We had a one night stay and it was awesome .. the staff from guest relations helped us a lot ..The hotel is extremely beautiful and has a really good feel .. unless you stay the night you can’t get proper feel of bana hills

I had an awesome vacation here. There are lots of interesting places at Ba Na Hill for you to check in. The landscape is beautiful, the weather includes 4 seasons here. Good service is also a good point here. I really appreciate the warm welcome from Mr Mathieu - General Manager, Mr. Quan - Director of Rooms, Ms. Hiếu - TCM and other staff here.

If you like France, come to Ba Na Hills French Village. I was immersed in the luxurious, ancient and poetic beauty of miniature France on the top of the mountain. We have thousands of unique, impressive photos, interesting experiences here, after playing we don't want to go back. Enjoying food at restaurants, watching 6D movies, enjoying at the game center, checking in to the Golden Gate Bridge area... I don't remember all of it, but it's all a very satisfying feeling. Another great thing is that Ba Na Bill staff is very friendly and hospitable, they're attentive and care about the small details in room. I would like to express my thanks to Mr. Mathew, Mr. Quan, Ms. Hieu, Mr Linh, Mr Viet Quang....for welcoming and taking good care of our team. Everything was great and I will be back with my family. 5* for service here!