Novotel Sofia 4 stelle

Dear Mr. C., We very much appreciate your comments regarding your stay at Novotel Sofia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As for your comment about our prices, I advise you to use our channels for your next reservations and to mention your membership number when you do so. As our loyal guest you will receive 10 % discount on the best available rate for the day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Todor MINEV General Manager

Dear Mr. E., We very much appreciate your comments regarding your stay at the Novotel Sofia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I happy to see that you have enjoyed our water dispenser option where you can also compliment from sparkling water. As for the room, please accept my apologies for it. I can assure you that we will take it into consideration upon your next stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Todor MINEV General Manager

Dear Mr. P., Thank you for taking the time to give us your review following your recent stay at Novotel Sofia. At Novotel Sofia we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously if you provide us with more details regarding your stay and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to Novotel Sofia in the near future. Yours sincerely, Todor MINEV General Manager

Signor T., Desideriamo ringraziarla per gli apprezzamenti espressi a seguito del suo soggiorno presso Novotel Sofia. E’ con grande piacere che riceviamo i suoi complimenti. Non mancheremo di condividere i suoi commenti con tutta la nostra equipe. La sua soddisfazione è la migliore ricompensa per il nostro personale che lavora giorno dopo giorno per offrire un servizio impeccabile. In attesa di accoglierla nuovamente, Signor le porgiamo cordiali saluti.