Mercure Koh Chang Hideaway 4성

고객 평점 (ALL 평가) 4.1/5 342 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Mercure Koh Chang Hideaway - Image 1
Mercure Koh Chang Hideaway - Image 2
Mercure Koh Chang Hideaway - Image 3
Mercure Koh Chang Hideaway - Image 4
111,1 Moo Koh Chang Tai, Amphur Koh Chang, TRAT, 23170 KOH CHANG, 태국

호텔설명

호텔 추가 정보

  • Rooms overlook the ocean

  • American breakfast served daily

  • Swimming pool

  • "Business centre and meeting rooms "

  • 10:00-22:30 hrs. Room Service

숙박

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호텔 위치

Mercure Koh Chang Hideaway

111,1 Moo Koh Chang Tai, Amphur Koh Chang, TRAT
23170 KOH CHANG
태국

GPS:11.988336, 102.298261

전화
팩스 +66 39 619 108

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 셔틀
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 룸 서비스

THE BAY RESTAURANT

Combining great food and service in a beautiful setting overlooking the swimming pool and sea, The Bay Restaurant serves both international and Thai cuisine.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.1/5  342 리뷰

TripAdvisor 평가  3.9/5  987 리뷰

Excellent all round, great value.

트립어드바이저 평점 5.0/5

bbgeegee 가족 - TripAdvisor 인증 리뷰

We had a fantastic one week stay at the hotel in late November. We spent all day at the beach front, the pool is excellent. It’s a resort style, very quiet, secluded on its own part of the beach. Great views of the beach and sunset every day. The rooms are really nice, spacious and comfortable. The hotel is renovated and kept very well. There’s 2 big swimming pool, the beach is very beautiful. I’ve been to many accor hotels but the food quality of this hotel is just great. From drinks to food, you can see that they really use good ingredients and effort to make it taste great. We had many meals inside the hotel, the breakfast is top notch. It’s excellent value for money. Thank you to all the kind and amazing staff, k. Aud, k. Cream, k. Beer and everyone else. They are excellent. We will be back.

Disappointed stay at Mercure

트립어드바이저 평점 1.0/5

ZeZuKa Couples - TripAdvisor 인증 리뷰

I almost left after the first night—but stayed all four due to a no-refund policy. The room was far below Mercure's standard; I felt like I was in a different hotel entirely. The staff, mostly not appearing Thai, rarely offered a "sawadee kha"—only the luggage handler and security guard stood out positively. Facilities are in poor condition. The beach is a disappointment: two sea rock barriers prevent proper water circulation, resulting in murky, smelly water and muddy sand. Mercure, urgent refurbishment is needed. This beautiful location deserves much better.

Dear ZeZuKa, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely , The Management and Team Mercure Koh Chang Hideaway

Mercure KCH H - Misleading the customer

트립어드바이저 평점 2.0/5

juliacsefalvay2020 Friends getaway - TripAdvisor 인증 리뷰

We are a successful Travel Agency ( over 28 years ) so we know exactly what we are booking. We have stayed in Mercure / Accor hotels several times in the world, this has never happened before. Shame on Mercure Koh Chang Hideway. 1/ We booked 3 standard rooms - we read every room description. Unfortunately we didn't notice that there was no balcony ( only on site ) of course they couldn't change the rooms there because the hotel was full. Although we were angry, we accepted that we were careless and so we did not have a balcony. 2/ But the view and the windows we had were a disgrace to the hotel !!! The windows of the rooms were not transparent / 1 room was . but we were looking straight at a dirty roof and wall , half a meter from the window !!! This is not written anywhere in the room description. This is a total deception of the guest Like a travel agent (1 person of 6) we visit a lot of hotels every year to give our passengers an accurate picture. Mercure should be ashamed of itself because it has refused to even acknowledge compensation. At every workshop, at every trade meeting, at every tourism exhibition, we will publish long reports on Mercure's incorrect behaviour. Photos will be attached as evidence.

Dear juliacsefalvary2020, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely , The Management and Team Mercure Koh Chang Hideaway

it was not worth the money...

트립어드바이저 평점 2.0/5

Joerg L TripAdvisor 인증 리뷰

We have thought that we are coming into vacation in here. But we have been very disappointed. Booked a 124m² Villa with private pool and Yakuzzi. As we have checked in, there was a problem with American Express Card, which was rejected from their system. No problem, paid with VISA, even if AMEX was agreed before in reservation agreement. Having spoken with AMEX, which was a very expensive phone call to Germany, they have given information that Mercure terminal is not sending out any seller information or ID, so it was not a problem with AMEX, it was a problem with their terminal inside Mercure ! Might be they wanted to avoid because of higher commissioning rate and exchange rate with AMEX. Fully disappointed from the 124m² villa, this is only room with less than 80m², no seperate living or bedroom, even not a comfortable table or seating possibility within living room / bedroom. Within the first three nights, we could not sleep as because of the pump from the pool made a lot of noise ! This problem was solved on the fourth day from one of your technicians, pump was switched off. Swimming pool was dirty already before, but became more dirty now, so we could not use what we have paid for. In addition, water flow in bathroom basins was stocked, floor was wet all the time, also solved on fourth day from their technicians, but situation was ongoing all the time also with toilet. Warm water supply is also unacceptable, there is no warm water supply all the time, only for a few minutes within the morning or evening ! As we have have reported stucking toilet in the mornings, not flushing down, water is coming back, there was no reaction, so we had to use public toilet at the main swimming pool very often instead of our private. Further on, there is a lot of construction work noise around the villa every morning, banging at the walls, drilling, cutting works. This was not vacation, it was a nightmare we have paid a lot of money for for nine nights. Service at the beach bar is very good, but your kitchen is not able to deliver a simple burger menu as ordered three times ! Also noodles were delivered with rare meat. Was send back to kitchen and replaced, nice to have a discount on it, but we prefer to have dinner together and not alone… This place needs a lot of more maintenance… bathroom shower door handle with silicon and nearly falling down, Yacuzzi can not be used, electric control cabinet open, trash around swimming pool and in front of the entrance, swimming pool stairs and ceramics dirty… Not a holiday feeling ☹, respective not worth the money we have paid. Management was not interested in our claim which was done verbally and in a written for, did not receive any answer. They have only given a "discount" for a night which could not be used from us because of travel delays. Sorry to say after all: it was not worth the money and we have been very disappointed because of our private pool, Yacuzzi and also drainage stucks...

Dear SnowmanHamburg, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, The Management and Team Mercure Koh Chang Hideaway

Kick back & relax

트립어드바이저 평점 5.0/5

Kevin B TripAdvisor 인증 리뷰

If you want to chill, this hotel takes relaxation to the next level. The hotel is in a quiet cove, immaculate beach. Ideal place to watch the sun go down, grab a drink from the bar & watch the amazing sunset from the cove. Reception make it very easy to check in/ out. Nothing is to much effort, just ask.

Dear L6661OMkevinb, Sawasdee Kha! Greeting from Koh Chang Island:) Thank you so much for your kind words and for taking the time to share your experience with us. Your gratitude means a great deal to us and serves as a reminder of why we are so passionate about creating memorable and caring experiences for our guests. We hope to welcome you back to our hotel in the near future:) Sincerely, The Management and Team Mercure Koh Chang Hideaway

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 407 리뷰 7.7/10 위치
  • 863 리뷰 6.9/10 객실
  • 762 리뷰 7.3/10 서비스
  • 37 리뷰 3.4/10 인터넷 가격
  • 447 리뷰 7.3/10 해변
  • 365 리뷰 5.6/10 청결도
  • 271 리뷰 7.5/10 조식
  • 222 리뷰 5.7/10 가격 대비 가치

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해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.