Grand Mercure Apartments Magnetic Island 4 stelle

Punteggio Tripadvisor 4.0/5 539 recensioni

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Posizione dell'hotel

Grand Mercure Apartments Magnetic Island

146 Sooning Street, Magnetic Island, QLD
4819 MAGNETIC ISLAND
Australia

Coordinate GPS:-19.158526, 146.85648

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Navetta
  • Wifi
  • Aria condizionata
  • Sale riunioni
  • Proprietà 100% non fumatori

Riunioni ed eventi

Numero di sale riunioni
1
Superficie della stanza più grande
3825  /  41171.918 sq ft
Numero massimo di posti a sedere
25
Capienza massima per banchetti
0
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Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

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Giudizio TripAdvisor  4.0/5  539 recensioni

Simply amazing

Punteggio Tripadvisor 5.0/5

emmacQ6088UM Recensione certificata TripAdvisor

The apartments are simply amazing. Such a great location close by to ferry, IGA and bottle shop. The views are incredible, straight out onto the water. The apartment was well stocked and the pools well maintained. Big shout out to all the staff especially richelle! Can't wait to stay again soon!

MUST STAY ON MAGNETIC ISLAND!!

Punteggio Tripadvisor 5.0/5

travelling_nate83 Per affari - Recensione certificata TripAdvisor

Choosing Magnetic Island over staying in Townsville for work turned out to be a great decision! Upon arriving, Richelle at the reception welcomed me warmly and shared some valuable local insights. My room was spacious, offering a breathtaking ocean view, and the option of three swimming pools, one heated, was just what I needed after a hectic week of meetings. I'm definitely looking forward to coming back!

Dear travelling_nate83, Thank you for your sensational 5 star review, the team and I are thrilled you enjoyed your stay, So pleased to read you enjoyed the sensational view and you found the team warm and welcoming, I will be certain to pass on your kinds words. Having recently (April 2024) taken over management, the team and I are committed to vastly improving the guest experience at Grand Mercure, your review is testimony to what we are endeavoring to achieve. Hope you can visit us again, Airlie Beach just down the road, be sure to contact the team for our special offers. Kind regards Jeff Aquilina Managing Director Grand Mercure Apartments Magnetic Island Accor.com

Perfect location and stunning views

Punteggio Tripadvisor 5.0/5

kellieb1979 Recensione certificata TripAdvisor

Had an amazing time from even before we arrived getting island tips on places to see and do from Richelle and Sam while we were there for the long weekend. The apartment was lovely, fantastic views, well equipped and spotless. Can’t wait to come and visit again.

Dear Kellie, Thank you for your sensational 10 out of 10 review, the team and I are thrilled you enjoyed your stay, I will be certain to pass on your kind words. Having recently (April 2024) taken over management, the team and I are committed to vastly improving the guest experience at Grand Mercure, your review is testimony to what we are endeavoring to achieve. Hope you can visit us again, be sure to contact the team for our special offers. Kind regards Jeff Aquilina Managing Director Grand Mercure Apartments Magnetic Island Accor.com

Dirty, overpriced and tourist rip off

Punteggio Tripadvisor 1.0/5

Catherine1790 In coppia - Recensione certificata TripAdvisor

Let me say at the start I am surprised the Luxury Escapes and Mercure companies would be associated with this resort, and particularly this particular apartment. There is no way to describe the apartment we were allocated other than to say it was really dirty, especially the deck overlooking the harbour. I wiped down the table outside and the cloth was black. It took several attempts to render it acceptably clean. Ditto the floor outside which clearly hadn’t seen a mop in a long time, judging by the stains. The kitchen cupboards were greasy to the touch, as was the crockery glasses and cutlery, and the dust was so thick on the bedside lamps I could write my name in it. The living room furniture has definitely seen better days. The material covering the couch (some kind of plastic) was cracked and flaking. There is no lift which made getting suitcases to the second floor up three flights of stairs, very very difficult and exhausting. The apartment is well equipped, excessively so, with the owners’ detritus stuffed everywhere. It is also in a good position, close to the few restaurants in Nelly Bay. The view is lovely and for $390+ per night for a one bed apartment, I would expect nothing less. There is no wifi in this apartment, apparently because “the owners don’t want it.” I suspect, despite the unjustifiable rent, it is more like, “the owners don’t want to pay for it”. I’m surprised the managers of this resort get away with such blatant false advertising. FREE WIFI is clearly stated on their webpage, along with GYM, which, as expected, was “closed for renovation.” Another false and misleading statement. Last time I checked there were strict laws in this country regarding false and misleading advertising but these people are clearly untroubled by such threats . On arrival we were told that the “one bedroom apartments are booked out so we have given you a two bedder, but we ask that you don’t use the second bedroom.” Fine, no problem, although given I booked several weeks previously this surprised me. However, when my husband asked for a discount given the false advertising regarding wifi, he was refused, because, “We let you have a two bedroom apartment and you only paid for one.” Ah yes, that would be the extra bedroom we can’t use!! My impression is that this resort is not very well managed. One look at the staff gave me pause. It’s a laid back lifestyle in the tropics, I get that, and no one expects power suited staff, but these women need to attend a professional development seminar on appropriate dress code for front of house staff. When I enquired about the 10% charge for ‘hotel taxes and fees’ I was told that this was a ‘Luxury Escapes’ charge, and that LE “had been sold to an American company and they charge this.” This is utter garbage, but fairly typical of the lack of professionalism displayed by office staff. The extra 10% charge surprised me because I have never seen an extra cost documented on any of my past Luxury Escapes bookings, (and I have booked quite a few) although I do know that LE charge a commission on all their bookings. I rang the excellent LE staff who gave me an explanation but on reflection I’m not sure we are talking about the same issue. All in all, this place is a badly managed and waay overpriced and if I could give them minus stars I would.

Thank you for your feedback - April 2024 now under new management with a new highly motivated team to ensure future guests enjoy a spectacular experience.

Best ocean view room we’ve ever stayed in !

Punteggio Tripadvisor 5.0/5

TonyF22 In coppia - Recensione certificata TripAdvisor

This resort complex is about 30 mins ferry ride from Townsville and transports you to a tropical island , in the barrier reef locale , with wild dolphins , kangaroos and koalas all living happily next to the resident human population! The Grand Mercure is a self service luxury apartment complex , try and get a coral sea view room .. they are absolutely amazing . Contemporary luxury rooms , very large , would be brilliant for families .. highly recommended

Thank you for your feedback - April 2024 now under new management with a new highly motivated team to ensure future guests enjoy a spectacular experience.

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