Grand Mercure Apartments Magnetic Island 4 estrellas

Nota de Tripadvisor 4.3/5 48 opiniones

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Grand Mercure Apartments Magnetic Island - Image 1
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146 Sooning Street, Magnetic Island, QLD, 4819 MAGNETIC ISLAND, Australia

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Localización del hotel

Grand Mercure Apartments Magnetic Island

146 Sooning Street, Magnetic Island, QLD
4819 MAGNETIC ISLAND
Australia

GPS:-19.158526, 146.85648

Teléfono
Fax +61 7 4758 1676

Acceso y transporte

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Piscina
  • Mascotas no permitidas
  • Servicio de transporte
  • Gimnasio
  • Wifi
  • Aire acondicionado
  • Salas de reunión
  • Instalaciones libres de humos

4 piscinas

Piscina con vistas al mar (2), piscina con vistas al mar (1), piscina en la azotea (1), Bañera de hidromasaje climatizada con vistas al mar (1)

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Más información

Valoración de TripAdvisor  4.3/5  48 opiniones

Rooms are old and dirty, nothing like the photos. Staff are unhelpful and rude

Nota de Tripadvisor 1.0/5

Tourist27609916853 En familia - Valoración certificada de TripAdvisor

Do NOT recommend! Staff are incredibly unprofessional and rude. Rooms themselves are old and dirty - nothing like the photos. Our bed was completely collapsed and sagged when we got in it. The slats underneath were broken, which staff would have easily seen when changing the sheets. We found chips and hairpins in the groves of the coffee table. The bathroom was dirty and the rooms smelt. We raised the issue with the older woman at front desk the next morning and she made us feel awful about it. She had so much attitude, we showed her the photos and she said ‘is that it’ she basically told us to get over it, she said the rooms were just old and she wasn’t moving us. She even named the news station who stayed there the night before (which I’m sure is a breach of confidentiality) saying they didn’t complain about the room (such a weird thing to say). The receptionist at the Mercure was absolutely awful it was the worst experience I’ve ever had and I’ve stayed in many hotels.

Lovely couples getaway !

Nota de Tripadvisor 5.0/5

vanessalS9552FG Valoración certificada de TripAdvisor

Beds were very comfortable and the main bedroom bath was amazing. The reception staff could not of be more helpful and friendly before and during our stay , thank you. Having access to a rental car available through reception was wonderful too 😀

Stunning view, welcoming and comfortable apartment

Nota de Tripadvisor 5.0/5

Jacqstar_11 Valoración certificada de TripAdvisor

Stayed here for 2 nights in March 2025 in an Ocean Front, 2 bedroom 2 bathroom apartment. It was light, airy, spacious, clean and absolutely delightful with a beautiful balcony to watch sunrises or while away the afternoon. Booking, check-in and check-out was seamless. The pools are good - it is really nice to have a choice - though the pool in our complex (building 4) wasn't working. We used the spa, Balance Beauty and Massage, at Peppers next door and either walked to meal options or catered for ourselves in our full kitchen. Great location to ferry, shops and accessing the remainder of the island. Special thanks to Rochelle, at check-in, for her friendliness, warmth and help; and for the owners of the apartment for sharing their little bit of paradise.

Misleading pics/description of unit. Will stay again, but not in a unit managed by Jeff. Great location & view!

Nota de Tripadvisor 2.0/5

Yvette W Valoración certificada de TripAdvisor

Unit we booked and paid for was not what we were given. - stayed in 4301. This management team uses the same photos for all unit listings across all booking sites regardless of number of rooms and beds. Management confirmed they don't take photos of the individual units for listings. This complex is an Accor property, but if you don't book directly through the Accor website, you are likely to receive one of the older sub-standard units. I've stayed in this apartment complex MANY times. Most units are individually owned and managed by a few different companies or privately. The complex is in need of some maintenance and some units are tired, but you mostly know what you are getting by the room photos and reviews on individual units. This is the first time I have received a unit drastically not as described and the first negative review I have ever given. We were treated very poorly on checkout after explaining the cleanliness and safety issues, and requesting a partial refund which was denied by Jeff, however was given by Airbnb Support.

Basic

Nota de Tripadvisor 3.0/5

HappyHolidae En pareja - Valoración certificada de TripAdvisor

Staff were very friendly. Convenient location. Apartments seem to all be different, each may be owned individually? One bed apartment was a good size but fixtures and furniture are dated and in need of repair. Everything looked clean but on closer inspection a bit dirty / greasy. Floors felt grimy. Needed to clean all the dishes and glassware before using them. Bed was made with a sheet but no quilt. Wardrobe storage filled with vacuum and old electronics. No pool towels provided. Pools are quite small and busy. Could get better value for money elsewhere.

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Calificaciones de nuestro hotel de usuarios de otras webs

  • 81 opiniones 9.6/10 Ubicación
  • 144 opiniones 5.9/10 Habitación
  • 59 opiniones 7.6/10 Servicio
  • 51 opiniones 3.8/10 Comodidad
  • 49 opiniones 5.1/10 Instalaciones
  • 42 opiniones 2.2/10 Limpieza
  • 12 opiniones 3.5/10 Comida
  • 9 opiniones 1.2/10 Área de Bienestar

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Precio base por 1 noche para 1 persona en la categoría de habitación en cuestión de proximidad al precio. Servicios adicionales y desayuno no incluidos. Corresponde al precio público más bajo con todos los impuestos incluidos (Según la regulación local en vigor, puede haber algunos impuestos que deban abonarse al llegar al hotel.) para el alojamiento en cuestión que se encuentra hoy en el sitio web https://all.accor.com/ para una estancia de una noche para los siguientes 20 días. Varía en función del periodo y la disponibilidad. El precio solo se garantiza a la hora de la reserva. Todas las reservas (en el extranjero) se abonarán en la divisa del país en el que se encuentra el hotel. Solo se garantiza el importe confirmado al realizar la reserva en la divisa del país donde se encuentra el hotel. Es posible que se indique una conversión estimada, pero no es una opción vinculante. En el momento del pago, el banco puede verse obligado a cobrar gastos bancarios o por cambio de divisas.