Mercure Serpong Alam Sutera 4 stelle

Dear Mr. Livio B., Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review. We are extremely heartened to read that you enjoyed your time at Mercure Serpong Alam Sutera. It is a pleasure to be in receipt of your detailed feedback of your recent stayed here. We were glad to hear that you enjoyed our location which is near by point of interest. We agree that our great location is big advantage for our hotel. Your satisfaction matters the most and your kind review will surely be a huge motivation for the entire team. I am sure everyone will be motivated to keep up the great performance in the future. Mercure Serpong Alam Sutera is seeking for the pleasure to be welcoming you back at our hotel at the soonest time. Our best regards, Jessica Uekermann General Manager

Dear Mr. Alberto B., Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for taking your valuable time to share your review, especially for choosing our hotel as your residence during your visit in Alam Sutera. We are delighted to know that you convenience with the Hotel location. We have taken your feedback seriously and have bought your concern to department related for further improvement. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessica Uekermann General Manager

Dear Gianfranco P., Thank you for staying with us during your visit to Alam Sutera and taking the time to share with us your positive feedback. We are very pleased to read your comment, especially knowing that your stay was a good experience. We appreciate you sharing your concern about the air conditioner, we will gladly share this to the Engineering department for our future improvement. The entire team is looking forward to welcoming you back and making sure your next stay will be a better experience, hopefully soon. Our best regards, Jessica Uekermann General Manager

Dear Mr. B. Alfeo, Thank you for taking the time to share your review, especially for staying with us during on your first visit at Mercure Serpong Alam Sutera. We do have taken careful notes of your feedback. please allow me to express my sincerest apologies. This was a highly unusual situation where I’m very sure that this lapse in term of our service quality does not correspond to our standard. Please rest assured that we have immediately evaluated the elements of your concern with our Department Heads for immediate improvement and taken all the necessary steps for this not to reoccur in the future. As your satisfaction is very important, we do hope that we will have another chance to serve you again in the near future and ensure that your experience will be a better one. Our Best Regards, Jessica Uekermann General Manager

Dear valued guest, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your review with us. We are pleased to know that your stay had met your expectation. As for your concern regarding our breakfast quality and variance; please rest assured that the Food & Beverage department is taking a proper measurement for our improvement in the future. Your review will be shared to the entire team, as we strive to make your upcoming stay a better experience, therefore please kindly give us the pleasure to be welcoming you back at the hotel, hopefully soon. Thank you and best regards, Jessica Uekermann General Manager