Mercure Inverness Hotel

Mercure Inverness Hotel 4 estrelas

Nota clientes Avis (Classificação ALL) 4.1/5 739 comentários

Hotel aprovado por ALLSAFE

Mercure Inverness Hotel
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Descrição

Extras do hotel

  • An ALLSAFE Clifton Environmental certified hotel

  • Set along the banks of River Ness, in the heart of Old Town

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 160 guests

  • Central location, within 200 metres from Train Station.

As nossas opções de alojamento

Abra as cortinas do seu quarto Classic e será brindado com uma vista para o rio Ness ou para o pitoresco centro histórico. Todos os quartos têm uma TV LED HD e WIFI gratuito de alta velocidade. Os quartos Privilege e Superior incluem uma máquina de café Nespresso, jornal, roupão e chinelos.

Localização do hotel

Mercure Inverness Hotel

Church Street
IV1 1QY INVERNESS
Reino Unido

Fax: +44 161 388 0915

  • INVERNESS:  LONGMAN RD HARBUOR RD

  • De avião

    INVERNESS A 16,09 km / 10 milhas

  • De comboio

    INVERNESS A 0,16 km / 0,1 milhas

GPS:57.478304, -4.226695

Serviços do hotel

Check-in desde as - Check-out até às

Em resumo
No local
  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Wi-Fi
  • Pequeno-almoço
  • Bar
  • Salas de reunião

THE BRASSERIE

O Brasserie Restaurant serve cozinha traditional e international, sobremesas deliciosas e vários vinhos que complementam a sua refeição. Num ambiente descontraído para uma refeição aprazível.

Avaliações dos nossos clientes sobre o
Mercure Inverness Hotel

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Classificação ALL  4.1/5  739 comentários

Classificação do TripAdvisor  3.5/5  518 comentários

Terrible

Nota Tripadvisor 1.0/5

NoralS Avaliação com certificação TripAdvisor

Positive - room was spacious and river view. Negative - everything else, staff and management were incompetent and unhelpful. WiFi service was very intermittent. No food available to hotel guests until 9.30pm as coach party had to be served as priority - so our evening meal was two bags of crisps. Bar ran out of wine! Overcharged on departure to extent of 400.00 pounds , but reimbursed 72 hours later. Manager did not even care, neither asked for name or room number and staff left to deal with unhappy guests unsupported. No room service. Never again

Good hotel

Nota Tripadvisor 5.0/5

Ian L Avaliação com certificação TripAdvisor

Stayed for one night and arrived early. Room allocated on arrival which was clean and in good overall condition with a river view. Breakfast was added for just a £10 which was good food and good value.

Dear Guest We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Fraser Peterkin

A weekend of mixed feelings

Nota Tripadvisor 3.0/5

grubby2022 Avaliação com certificação TripAdvisor

Who I booked this hotel for a 2 night stay I paid extra for a Privilege Room "Upgraded bedroom with picturesque view, flat-screen TV, complimentary high speed WiFi, Nespresso coffee machine, newspaper, robe and slippers." and requested Riverside rather than town side. Upon check-in I asked if I'd been allocated a riverside room but was told not as they were full. The room was not as I expected, now this may sound picky but I had paid quite a bit extra. No newspaper, robe or slippers, 1 pack of 2 biscuits, 3 coffee capsules, 1 bath towel and 1 hand towel - for 2 people for 2 nights. So I emailed the address for reception to query this but there was no reply (and still not). I should have gone to reception to ask about this, but never bothered as I don't like making a fuss - but surely it's not too hard for them to reply to an email? If the newspaper, robe and slippers are no longer provided then the website needs to be updated - I may have chosen a standard room for less money instead of paying for the things I never got! Our first night was not great, it was so noisy in the town centre below us. Lots of people about until the early hours, loud music (from a nearby pub I assume) and plenty of shouting. After breakfast I went back to reception to ask if we could be moved please - the initial answer was 'I doubt it, we're full' but they said they'd try. To their credit when we returned from our day sight-seeing we had been allocated a riverside room for our second night and this was so much better. The room itself was OK and the bed was comfortable. It's the silly things that let it down like not having any means to charge your phone on the bedside unit (we use it as an alarm clock), and the washbasin in the bathroom is so shallow and small it's hard to use for a wash and you can't fit a kettle or Nespresso tank under the tap to fill them! We managed to park both nights (quite tight but we did get space), £10 a night extra. Buffet breakfast was fine and we had a pizza in the restaurant which was also nice. Staff were generally polite and helpful. Do I think we got good value and would I stay again? Well no, not really, especially if there is no assurance of getting a room on the river side.

Dear Guest Thank you for taking the time to review your recent stay with us, I am sincerely sorry that you have left the hotel with unresolved issues. I would like the opportunity to discuss these with you and would appreciate it if you could contact me or my Operations Manager directly, unfortunately the rules of this forum do not allow me to post contact details. In the meantime please be assured that your feedback has been shared with our team and will be used as we continually try to improve our service. Kind regards Fraser Peterkin

Wonderful location and great service!

Nota Tripadvisor 5.0/5

820alisonf Avaliação com certificação TripAdvisor

We arrived at the hotel late in the evening and were greeted at reception by Natalie. Many thanks for her efficient service to 2 tired travelers. Inverness was very busy at the weekend so we took advantage of the Bistro - which was excellent. A good choice on the menu, very good quality food well served. Thank you!

Dear Guest We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Fraser Peterkin

Muito barulho, hotel antiquado

Nota clientes Avis 2.0/5

Felipe Casais - Comentários confirmados de ALL

boa localização é o único fator positivo do hotel. fica quase de frente à estação de trem, às margens do Rio Ness. Entretanto, o hotel é velho e decadente. Não há isolamento acústico nas janelas, o que faz com que o som da boate na rua de trás destrua sua noite de descanso. O quarto tem um aspecto de velho, com carpetes manchados, moveis desgastados, itens quebrados no banheiro. Li diversas avaliações ruins iguais à minha, mas o hotel nada faz para mudar. O hotel sequer lembra um Mercure. Ja estive em Ibis melhores.

Exmo Senhor(a) V., Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no Mercure Inverness Hotel. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo facto queira aceitar as nossas sinceras desculpas. Os hotéis Mercure desejam sempre prestar a melhor qualidade de serviço nas suas estadas ; por consequente, a sua opinião é para nós fundamental. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. Na expectativa de o(a) acolher brevemente, queira aceitar os nossos melhores cumprimentos

Great location, friendly helpful staff

Nota Tripadvisor 4.0/5

russellsalt0n Avaliação com certificação TripAdvisor

overall a very pleasant stay and good value. Could do with a couple more vegan options at breakfast and the pillows are rather solid, but the staff very very friendly and helpful and the city centre location is ideal for exploring the city and further afield.

Dear Guest We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Fraser Peterkin

Last night of our trip

Nota Tripadvisor 5.0/5

354darwins Avaliação com certificação TripAdvisor

This was a great place to stay. We had a beautiful view of the Ness River and the walkways and shops along it. The breakfast was outstanding, an excellent value, probably the best of our 2-week holiday t hat included London, Paris, and the French Alps.It was a great way to wrap up a rather long trip.

Dear Guest We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Fraser Peterkin

Bem localizado e um excelente pequeno almoço

Nota clientes Avis 4.5/5

Anónimo Casais - Comentários confirmados de ALL

Ótima localização, bem no centro de Inverness..um ótimo pequeno almoço pelo que recomendo adicionarem este extra à vossa reserva.

Exmo Senhor (a) N., Agradecemos os seus comentários no seguimento da sua estada no Mercure Inverness Hotel. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o (a) acolher de novo, queira aceitar os nossos melhores cumprimentos.

Great weekend away

Nota Tripadvisor 5.0/5

essonjoe16 Avaliação com certificação TripAdvisor

Everyone was friendly and made sure we had everything we needed rooms we’re amazing hope to go back soon and stay for longer the food was great and the bar was beautiful aswell as everything else in the hotel.

Dear Guest We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Fraser Peterkin

Not the greatest stay

Nota Tripadvisor 2.0/5

MartinW219 Avaliação com certificação TripAdvisor

I booked into a privilege room in Mercure Inverness and fail to see the privilege sidecar it. I was given the first floor Riverside room and to be honest cannot see how you can offer this as advertised. The view from the window is completely spoilt by the rooftop with all the ducting. The window could not be opened as it was sealed shut, so could not get any fresh air into the room. I then was awoken at 2.30 in the morning as the temperature in the room was 25c. When I complained the next day I was told that the aircon in the room was broken and instead of pumping out cool air it was in fact pumping out hot air. So I had a room with no opening window and broken aircon. All they offered me was a fan which was now blowing around 25c air. What was more insulting was that reception told me I was taking it personally! Well, when you cant sleep because of the heat and you can't open a window for fresh air and you have paid extra, then yes it does feel personal. I use Mercure a lot in my business travel and to be honest I have had problems with about 3 out of the last 4 Mercure hotels that I use regularly with the heating/aircon. I am seriously reconsidering my use of Mercure.

Dear Guest Thank you for taking the time to tell us about your experience at the Mercure Inverness Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future Kind Regards Fraser Peterkin

Great Hotel in great location, pity the restaurants so poor.

Nota Tripadvisor 3.0/5

bigbobski Avaliação com certificação TripAdvisor

Arrived on Sat27/11 after a 22 hour power cut at our home. The very nice receptionist allowed us entry early to our room when I explained this. Room was very nice and modern and we found the bed very comfortable. The hotel is situated right in middle of Inverness and very handy for nightlife and shops. Would recommend you book riverside rooms as they are quieter than the ones looking onto Main Street. Now the downside. When we booked, part of the deal was dinner included on one night. We sat down to dinner on the Saturday. Menu wasn’t very exciting burgers, pizzas and a couple of other things and that was that. I decided to try the fish and chips. First time I’ve ever been served a very dark brown Almost black fish. It tasted as good as it looked. I left half of it as it was like chewing rubber. The wife had tagliatelle carbonara which was passable. When we ordered the fish we told the waiter we would order a sweet later ( our dinner deal allowed us up to £22 each) still waiting for the waiter or indeed any staff to return for our order. But to be honest after the first course we were glad to get out of there. We weren’t looking forward to our breakfast but we’re pleasantly surprised that it was quite nice, everything you could need, continental and a nice selection of hot food and drink. There is parking at the hotel which costs £6 per day. On checking out and paying our bill another very nice receptionist set this aside for us due to not getting good value for our dinner. Again a very nice gesture. Would we stay here again. Yes, despite poor restaurant and service Therein, nice hotel in great location, nice reception staff, with good breakfast, but wouldn’t eat dinner here, plenty of good restaurants nearby.

Dear Guest Thank you for taking the time to tell us about your experience at the Mercure Inverness Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future Kind Regards Fraser Peterkin

Ideal City centre Hotel

Nota Tripadvisor 4.0/5

CeriC2 Avaliação com certificação TripAdvisor

Thoroughly enjoyed our 2 night stay. Our riverside room was spotless and spacious. The bar area was really nice and welcoming. Must mention the breakfast, great and plenty of choice. All the staff were welcoming, helpful and friendly. Would certainly return to this Hotel.

Dear Guest We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Fraser Peterkin

Hotel Fine, Shame About the Admin

Nota Tripadvisor 4.0/5

lindaevans2021 Avaliação com certificação TripAdvisor

Arrived at check-in only to find that the date change we'd requested - and for which we'd had email notification - hadn't been actioned and therefore we had no room allocated. It was sorted out after about half an hour but we had to settle for a twin room rather than the double we'd booked. Apart from that, the hotel was fine - room OK, good breakfast. It is very noisy on the "old town" side of the hotel on a Saturday night, though.

Dear Guest We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Fraser Peterkin

Good hotel but not exceptional

Nota Tripadvisor 4.0/5

Millknowe Avaliação com certificação TripAdvisor

The hotel was clean, but perhaps a litte "run-down". Service was good. The room was good , clean and comfortable. Dinner was good . The outdoor appearance is somewhat off-putting as it suggests the place is not well looked after. Indoors was much better, but would benefit from a bit more tlc.

Dear Guest We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Fraser Peterkin

Not an ideal night sleep

Nota Tripadvisor 1.0/5

Aimee143 Avaliação com certificação TripAdvisor

We booked directly on Mercure website. We were on the second floor facing the street with a pub. It was very noisy and at early hours of the morning, there were some shouting. We were so tired, we missed our breakfast. We had dinner the night before which cost astronomical but really basic food and my vegetable was burnt. The bed and beddings are lovely. The room is clean. The staff aren't friendly.

Dear Guest Thank you for taking the time to tell us about your experience at the Mercure Inverness Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future Kind Regards Fraser Peterkin

Quite pricey!

Nota Tripadvisor 4.0/5

paulwithcheryl Avaliação com certificação TripAdvisor

The hotel is in a good central location, and has parking available onsite although this sometimes filled up. It is an older building and is beginning to show its age and could do with a refresh. Staff pleasant and helpful

Dear Guest We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Fraser Peterkin

Never again

Nota Tripadvisor 2.0/5

Inspire52823969355 Avaliação com certificação TripAdvisor

The worst experience of any Accor hotel to date. The exterior is shabby, stucco falling off and needs painting. The room was ovbiously a single with a double bed crammed in, it was tight against two walls, so that access was only from one side, and there was only one small shelf and light by the right hand side. Breakfast was poor - no buffet, but a picnic bag delivered to the corridor with basic roll and cheese/jam, the promised fruit juice was a bottle of water. The was an option of a bacon bap and coffee - if you collected them from reception. We were on the 5th floor, and only one lift was working. The accommodation was much better the previous night in the Ibis at Dundee - for a quarter of the cost.

Dear Guest Thank you for taking the time to tell us about your experience at the Mercure. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fraser Peterkin

Great Location

Nota Tripadvisor 5.0/5

BobandMayD Avaliação com certificação TripAdvisor

a great location in central Inverness with very friendly, helpful staff. The rooms appear to be being upgraded as one we had was modern and new whilst the other was clean and pleasant but an older style. Overall a good break location

Dear Guest We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Fraser Peterkin

A wholesome package

Nota Tripadvisor 4.0/5

Travelling_Long Avaliação com certificação TripAdvisor

I stayed in the property for 3 nights and enjoyed the same. Location wise it is in the center of everything. The Ness river is two minutes walk, while the railway and bust stations are within 5 minutes. Breakfast was just right - nothing extravagant but wont keep you unhappy.

Dear Guest We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Fraser Peterkin

Could do better

Nota Tripadvisor 3.0/5

Ferretworld Avaliação com certificação TripAdvisor

Our stay in Inverness at the Mercure was OK but only OK. The room was rather tatty (stained carpet etc) and lacking amenities (3 nespresso pods, 2 tea bags), so functional but not exactly 4 star. We booked a privilege room and requested a river view as we had heard the city view rooms were noisy. Our first room was a dark and small room overlooking the A/C equipment with no sight of the river. We moved to a 5th floor room over looking the city which was astonishingly noisy until 3 or 4am. We could only sleep with ear plugs. Breakfast was OK - lots of choice but bizarre discussions as to whether we had booked a slot (we had), Didnt eat at the restaurant and there are lots of fab restaurants in Inverness. Lovely city but wouldnt stay at the Mercure again - OK but definitely not worth the money. Good location for the Loch Ness Etape.

ear Guest Thank you for taking the time to tell us about your experience at the Mercure Inverness Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future Kind Regards Fraser Peterkin

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