Mercure Inverness Hotel 4 gwiazdki

Ocena klientów (Ocena ALL) 3.9/5 Liczba opinii: 633

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Mercure Inverness Hotel - Image 1
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Mercure Inverness Hotel - Image 4
Church Street, IV1 1QY INVERNESS, United Kingdom

Opis

O hotelu

  • An ALLSAFE Clifton Environmental certified hotel

  • Set along the banks of River Ness, in the heart of Old Town

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 160 guests

  • Central location, within 200 metres from Train Station.

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Lokalizacja hotelu

Mercure Inverness Hotel

Church Street
IV1 1QY INVERNESS
United Kingdom

Pozycja GPS:57.478304, -4.226695

Telefon
Faks +44 161 388 0915

Dojazd i transport

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Na miejscu
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

33 Church Street Brasserie

33 Church Street Bar and Brasserie offers traditional and internationally inspired cuisine, delicious desserts, a selection of fine wines and cocktails to complement your meal. In a relaxed atmosphere for an enjoyable dining experience.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  3.9/5  Liczba opinii: 633

Ocena TripAdvisor  3.4/5  Liczba opinii: 725

Disappointing 60th Birthday stay

Ocena na stronie TripAdvisor 2.0/5

Lynfa D Opinia zatwierdzona w TripAdvisor

This hotel was booked for a 60th birthday treat for myself and husband. I booked the Mercure as a reputable hotel chain with previously experienced good quality hotel stays. As a result we did not mind paying that little extra for quality compared to other hotels in the area. Unfortunately this hotel falls far from our previous experiences with the brand and has affected our confidence when making future bookings. I messaged the hotel prior to our stay explaining it was for a special birthday, I was told that I could organise a birthday package only to be then told that they did not offer any and I was misinformed. I was told that a complimentary upgrade may be given but it wasn’t. This was not a problem until we saw our room, we booked a double but actually had 2 singles with separate bedding therefore moved apart. This was apparently the only available room, reception said they had given us a special view but I had actually booked and paid for a river view so not special at all. The room itself was dated, had no usb sockets, peeling wallpaper, broken shelf, tea and coffee tray almost at floor level with a plug not close enough for the kettle. The sink in the bathroom was tiny therefore filling the kettle was impossible , it also did not empty properly over spilling when washing. The hotel corridors and stairwells resemble a block of flats rather than a luxury hotel but the reception and bar areas are OK. We stayed over a weekend and this proved to be a big mistake! The rooms have no air conditioning and are very warm, windows can be opened but the noise outside is horrendous until the early hours hence to restful sleep. We were glad to leave for our next stop which was Edinburgh where our hotel was beautiful and actually cost less. I have emailed the hotel and customer services since our return home and they have not even responded except for an automated response indicating it was received. Choose a different hotel to enjoy Inverness.

Sheer Craziness Outside. No Sleep, No Rest

Ocena na stronie TripAdvisor 2.0/5

NEBUsTravel Couples - Opinia zatwierdzona w TripAdvisor

Where to start? Very nice staff here. Seriously, all were as helpful as can be. But the “goodness” ends there. Hotel is tired. Rooms and furniture are tired. Desk in room was sticky, couch worn. Literally served me a G&T in the bar with a dead fly in it (they made another). We were here on a Saturday night, and oh my God, the noise outside was terrible. No sleeping until 2:00am, due to drunken, yelling, rowdy crowds wandering the streets around the hotel. No AC, so had to have windows open on really warm night, but couldn’t leave open due to sheer craziness outside on the streets. If you’re 20-25 and into partying, this might be your place if you go to bed at 2:00am. If you’re a tourist like we were, and looking for a quiet hotel, DO NOT STAY HERE. There are better, quieter, newer, cleaner choices a short walk away.

LOVELY STAY AT THE MERCURE INVERNESS

Ocena na stronie TripAdvisor 5.0/5

Choochooch Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Absolutely lovely hotel in such a great place,stop over with work on the odd occasion,rooms are very nice and comfortable,bar area really nice and a great selection on the menu,staff are alway nice and helpful and nothing is ever to much trouble.would highly recommend a stay over if visiting the highlands.stayed a few times now,and always find JO on reception and LAUREN E and IIAN in the bar and also RUDNEY at breakfast,such a great staff and always friendly

Dear Guest, Thank you for the great review of our hotel, we are so happy that our team looked after you, we are very proud to have such attentive members of staff. We hope to welcome you back to the Highlands of Scotland again soon. Warm Regards

Unacceptable loudness and awful room.

Ocena na stronie TripAdvisor 1.0/5

Shannon B Couples - Opinia zatwierdzona w TripAdvisor

Old, room so tiny could barely get our suitcases open. No fridge. The noise levels are unreal. Partying, racing cars, screaming, loud music. Unable to get any sleep whatsoever. Even with the windows closed it makes no difference. Railbookers will be hearing from me.

Dear Shannon Thank you for taking the time to review your recent stay with us, I am sincerely sorry that you have left the hotel with unresolved issues. I would like the opportunity to discuss these with you and would appreciate it if you could contact me or my Operations Manager directly, unfortunately the rules of this forum do not allow me to post contact details. In the meantime please be assured that your feedback has been shared with our team and will be used as we continually try to improve our service. Kind regards Fraser Peterkin

Thankfully only one night

Ocena na stronie TripAdvisor 3.0/5

Sarah_Cole5 Solo travel - Opinia zatwierdzona w TripAdvisor

I was only looking for one nights accommodation that was centrally located and had parking. It ticked all those boxes. The outside is extremely dated and I did wonder where on earth I had booked. Check in was quick but not massively welcoming. The room had one overhead light, dark paint and made the room gloomy , on arrival the heating was off as was the towel rails, don’t really expect to have to adjust valves myself. The room was large but only had two plug sockets, like really?! a bathroom fan and light up mirror that didn’t work and it was dusty. The bed was comfy, third floor and river view meant it was quiet, although sound proofing needs massive improvement I don’t need to hear my neighbour flushing or peeing. Breakfast and room service was very good

Dear Sarah Thank you for taking the time to review your recent stay with us, I am sincerely sorry that you have left the hotel with unresolved issues. I would like the opportunity to discuss these with you and would appreciate it if you could contact me or my Operations Manager directly, unfortunately the rules of this forum do not allow me to post contact details. In the meantime please be assured that your feedback has been shared with our team and will be used as we continually try to improve our service. Kind regards Fraser Peterkin

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 000 Liczba opinii 8.8/10 Lokalizacja
  • 1 375 Liczba opinii 5.9/10 Pokój
  • 1 426 Liczba opinii 8.5/10 Obsługa
  • 43 Liczba opinii 0.9/10 Internet
  • 716 Liczba opinii 3.8/10 Komfort
  • 597 Liczba opinii 8.6/10 Śniadanie
  • 423 Liczba opinii 6.4/10 Czystość
  • 320 Liczba opinii 5.5/10 Klimat

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