Mercure Ayr Hotel

Mercure Ayr Hotel 3 estrelas

Nota clientes Avis (Classificação ALL) 4.2/5 1.309 comentários

Hotel aprovado por ALLSAFE

Mercure Ayr Hotel
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Descrição

Extras do hotel

  • An ALLSAFE Clifton Environmental certified hotel

  • Within two miles of Ayr station and Prestwick airport

  • Seven meeting rooms accommodating up to 200 guests

  • Overlooking the seafront, providing excellent coastal views

  • Feel Good Health Club with pool, spa and sauna

As nossas opções de alojamento

Todos os quartos têm TV de ecrã plano e WIFI de alta velocidade gratuita. Os quartos na parte da frente do hotel têm vista para a Isle of Arran. Nos quartos Privilege e Superior, irá usufruir de uma máquina de café Nespresso, jornal, roupão e chinelos. Os pais agradecem a disponibilidade de alojamento familiar.

Localização do hotel

Mercure Ayr Hotel

Dalblair Road, Ayr
KA7 1UG AYR
Reino Unido

Fax: +44 161 388 0915

  • AYR:  Ayr

  • AYR:  Ayr

  • De avião

    GLASGOW INTERNATIONAL AIRPORT A 57,94 km / 36 milhas

  • De avião

    PRESTWICK A 7,24 km / 4,5 milhas

  • De comboio

    AYR A 0,48 km / 0,3 milhas

GPS:55.460657, -4.63166

Serviços do hotel

Check-in desde as - Check-out até às

Em resumo
No local
  • Piscina
  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Wi-Fi
  • Pequeno-almoço
  • Bar
  • Salas de reunião

THE BRASSERIE

Descontraia na Brasserie, peça um café ou conviva enquanto saboreia uma refeição rápida - este restaurante com estilo único oferece uma selecção de pratos internacionais, snacks, refeições de três pratos, acompanhados por vários vinhos de qualidade.

Avaliações dos nossos clientes sobre o
Mercure Ayr Hotel

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL  4.2/5  1.309 comentários

Classificação do TripAdvisor  3.5/5  975 comentários

Lovely centrally located hotel

Nota Tripadvisor 4.0/5

662douglasa Avaliação com certificação TripAdvisor

My wife and I enjoyed our stay. The lounges and dining room are very nice and the hotel has good facilities such as swimming pool. The location and the fact there is a free car park mean you can walk to just about anywhere in Ayr. Only criticism would be some decor needs attending to and we only had one chair in the room

My wife's birthday treat

Nota Tripadvisor 5.0/5

ThomasGilmour Avaliação com certificação TripAdvisor

Both my wife and myself always look forward to our trip to Ayr as it always involves a stay at this fantastic hotel due to the friendly staff and great location for bars and restaurants although it's own bar and restaurant are great too.

Dear Guest, We very much appreciate your comments regarding your stay at Mercure Ayr Hotel. It is always helpful to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Kind regards. Lindsay

Family trip

Nota Tripadvisor 4.0/5

darijjja Avaliação com certificação TripAdvisor

Customer service was great. All facilities in place eg. pool, steam room sauna - however run down a bit. Delicious breakfast. Free parking. 10 min walk to the beach. Overall really nice family break :-)

Dear Guest, We very much appreciate your comments regarding your stay at Mercure Ayr Hotel. It is always helpful to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Kind regards. lindsay

Poor

Nota Tripadvisor 2.0/5

pammie121 Avaliação com certificação TripAdvisor

Dinner was poor. Small Frozen pizza priced approx £14. Shocking value for money. Reduced menu ! - should have been said when booking. Pillow on bed had damp spots all over it. Corner wall had wallpaper peeling off with water run marks down wall. Grim compared to others.

Dear Guest, Thank you for taking the time to tell us about your stay. I was very disappointed to read that your room and dinning experience did not meet your expectations. Please allow me to express my sincerest apologies. I have passed you comments onto the relevant department mangers. Please do get in touch should you have an occasion to visit Ayr in the future I hope you will give us the opportunity to redeem ourselves. Kind regards. Lindsay Steele General Manager

Erm, it's Scotland not the Costa del Sol!

Nota Tripadvisor 2.0/5

robertY7926ZV Avaliação com certificação TripAdvisor

There was a party going on until 3am, got no sleep, hotel staff did nothing, other than keep serving them drinks! Parking, forget it, there's next to no hotel parking, but there is parking close by. The bar, 2 pints, one bottle of beer, one glass of wine £23! I mean, it's Ayr, not the Costa del Sol for goodness sake!

Sadly poor

Nota Tripadvisor 2.0/5

garethmlloyd Avaliação com certificação TripAdvisor

Staff were great and let us use the room to change. On our return we found the previous resident used coffee cups were still there and the bathroom had a broken mirror and bath this was a premier room and was £127 a night

Avoidably disasterous

Nota Tripadvisor 1.0/5

John M Avaliação com certificação TripAdvisor

The only hotel in the world where you have to specifically ask for your room to have any form of cleaning.... then don't get it. It seemed impossible to simply get my room cleaned. Eventually towels were provided, but they didn't take the old ones, or empty the trash... or take the used coffee mugs away. Wifi was at best intermittent. No plugs or sockets near the bed for the usual overnight connectivity / charging. Very basic, tired breakfast. Warm rooms, needing the windows to be open, but being on a street-front, the noise was disruptive. In a normal year, I stay 100+ nights a year in hotels, this was a new experience. Some nice staff, but there needs to be some serious motivation to bring this up to the standard that it could be.

Hotel rather tired looking and run down

Nota Tripadvisor 3.0/5

ecolinic Avaliação com certificação TripAdvisor

Excellent location and Family room ideal for adults with kids. Unfortunately the room was pretty run down with a broken door handle,hole in the bathroom door ,coffee machine not working and not enough towels in the room. Staff were friendly and in particular the night porter was extremely helpful.

Disappointed

Nota Tripadvisor 1.0/5

mrsmop56 Avaliação com certificação TripAdvisor

Have been going to this hotel off and on for years! Stayed for 2 nights 5-7 August 21 Waited from 3.05 till 3.35 for room! When we got to our room it had not been serviced!! We then we're given another room very small!! and no coat hangers at all !! asked a maid for them waited an hour and still had none there was no where to put your case !the expelair in bathroom did not work!! All in all a very disappointing stay!! All the waiting around totally ruined our first night!!

Wonderful Staff. Incredibly tired hotel.

Nota Tripadvisor 2.0/5

resurrectioncyclesuk Negócios - Avaliação com certificação TripAdvisor

Let's do the positive bits first - the sole member of staff that I saw was quite frankly a credit to this hotel and the Mercure/Accor chain. Your people are your best asset and this is no exception. The bad bits... Reception area looks tired and dated. Hotel communal areas are tired and dated. Bedroom was tired and dated - wallpaper peeling off the wall or small bits missing, paint chipped absolutely everywhere, decor quite frankly needs updating, and the windows or at minimum the window seals need replacing! Ayr is on the coast, so it gets a continual barrage of wind and even on a moderate wind night (30-35mph winds - I checked), the noise of the wind bypassing the missing and badly fitting seals left me with just 4 hours of broken sleep out of the 9 that I was trying to be asleep in bed. If it wasn't for the fact that the lady on reception was so nice, and the fact that I'd relaxed with 2 beers, I'd have asked for a refund and left during the night! (Drink/Drive alcohol limit is lower in Scotland than England/Wales by the way). I basically had no choice but to stay. Will definitely not stay again until they renovate the hotel... Including new glazing.

Good quality hotel in central location

Nota Tripadvisor 4.0/5

928dereky Avaliação com certificação TripAdvisor

Had a weekend break here and thoroughly enjoyed. Having stayed in a few hotels post lockdown I thought that the arrangements here, especially breakfast, was the best that we had encountered. Staff were very friendly. Room comfortable with a cracking view out to sea.

Dear guest Thank you very much for your kind feedback. I am delighted you enjoyed your stay with us and lookforward to seeing you back in the near future. Kind regards Lindsay

Overnight stay

Nota Tripadvisor 3.0/5

annemcginnity Avaliação com certificação TripAdvisor

Stayed for one night. Good points: Comfortable bed and pillows. Close to beach, shops and resturants. Breakfast bag is sufficient and appreciated. Negative points: I would think for this hotel to survive need a total upgrade.

Birthday break

Nota Tripadvisor 5.0/5

maxipauline Couples - Avaliação com certificação TripAdvisor

Booked hotel for hubby birthday .hotel was beautiful room was imaculate. Sea view room. Staff very friendly .tried swim pool hot tub stram room and sauna .had whole pool to ourselves.would deffinetly book again

Dear Pauline Thank you for your feedback. I am delighted you enjoyed your stay with us and hope your husband had a wonderful birthday. I hope that we can welcome you back in the near future. Kind regards Lindsay

no sleep

Nota Tripadvisor 2.0/5

robertmH8755ZK Famílias - Avaliação com certificação TripAdvisor

when we booked in we were placed on the 5th floor .okay the weather was not good but at one point we thought the roof tiles were falling off It was terrible the roof clattered and banged all night long.

Dear Robert Thank you for you feedback. I am sorry to hear that your stay was disturbed by the weather. As you can appreciate being on the sea front we are subjected to severe weather sometimes. I do hope that this wont put you off returning in the near future. Kind regards Lindsay

Great Place

Nota Tripadvisor 4.0/5

Tombet24 Famílias - Avaliação com certificação TripAdvisor

Booking in was a problem from the online booking with Accor but the recepionist got it sorted very quickly for us rooms were good restaurant was great service great would definetly recommend to anyone staying in Ayr

Dear Guest Thanks for your feedback, I am delighted that the original issue was rectified quickly. We will look forward to seeing you again when you are next in Ayr. Kind Regards Lindsay

Overnight stay Dec 2019

Nota Tripadvisor 5.0/5

mbannisterbannister Couples - Avaliação com certificação TripAdvisor

Very spacious room with kettle coffee maker teabags coffee sugar milk etc all supplied. Lots of toiletries & bits & bobs in bathroom also. Hairdryer robes towels slippers. Great value for money in a fab location close to all amenities staff very friendly & helpful

Dear Guest Many Thanks for your feedback, I am pleased that your stay was as relaxing and you made the most of our Privilege Room. I will be sure to share this with the team and we will look forward to welcoming you back. Kind Regards Lindsay

Worst stay ever in an Accor hotel

Nota Tripadvisor 1.0/5

tracelco Couples - Avaliação com certificação TripAdvisor

Reception - our arrival was not prepared for us Back entrance from car park - smelly and dirty - smog risk with cigarette butts / health hazard. Both lifts, doors close before you can get in them/ or out of them = jaws comes to mind. Refurbished rooms - no case stand/no chest of drawers/no information folder/1 chair om double room/mattresses need replacing/shower unit broken/whb plug-chain loose/bathroom door rotten/ disabled seat dirty and rusting. Bar/restaurant - food overpriced and very poor portions. One staff member taking orders nearly knocked us out with his smoky breath. Swimming Pool - disaster waiting to happen/ broken & chipped tiles around edge of pool - overflow grille filthy & broken - wall tiles to the sauna broken & dangerous - ceiling tiles loose & falling off - ventilation system not working, thus place is running with condensation. Rail to jacuzzi very loose. Early morning call booked for departure but did not happen - but being happy to leave we had fortunately woken up ourselves,

Dear Guest Many Thanks for your feedback regarding your stay. I am very sorry that your stay did not meet your expectations. We thank you for taking the time to provide your feedback and will be sure to share this with the team. Kind Regards Lindsay

good location

Nota Tripadvisor 3.0/5

CASTLEMANKIE Couples - Avaliação com certificação TripAdvisor

The hotel is in an excellent location for theatre, bus station and high street shopping. Unfortunately, the breakfast is not worth the cost as it is vary basic and extremely disappointing. Reception staff and other staff friendly and helpful. Such a shame the breakfast is not up to par. On that note we didn't try the other food/ snacks. Food and drinks overly expensive.

Dear Guest Thank you for your feedback. I am very please to hear that over all your stay was enjoyable. Your kind comments regarding the staff are appreciated and have been passed back. I have informed the head chef of your comments regarding breakfast. As a branded chain our prices are set across the estate and out with the direct control of the hotel. Thank you again and I hope we can welcome you back in the future. Kind regards

hotel ?

Nota Tripadvisor 1.0/5

DANIEL D Couples - Avaliação com certificação TripAdvisor

the hotel has deteriated badly. we has room 462, main room had a large crack on the ceiling , the side of the bath was falling off, strong stale, smell two single beds put together to allege that it was a double bed, receptions attempted to double charge me for breakfast, then no apology, you can go then, worst front of house manners ever.

Dear Daniel Thank you for your feedback. I am sorry your stay did not reach your expectations. We are currently undertaking a refurbishment of our bedrooms and expect this to be completed later in the year. All our twin rooms zip and link which allows us to use rooms as double rooms as required. I have asked the reception manager to investigate your comments regarding check out. Please accept my apologies. Kind regards Lindsay

TRANSFERRED

Nota Tripadvisor 1.0/5

Adventure46247558511 Couples - Avaliação com certificação TripAdvisor

Arrived at 3 oclock in the afternoon,to have a swim and meal ,drinks.Then walk acroos the road 30 meters to the theatre for the evening show at 7.15. DID NOT HAPPEN Told we couldn't stay there and were booked into a hotel 8 miles away and they would pay for a taxi to bring us back for the show. Bang went our relaxing afternoon. We had an email the day before confirming our reservation.????? We were not alone several other couples were moved.

Dear Guest Thank you for your feedback. I am sorry that you had to be out booked to another hotel. Circumstances out with our control left us with no alternative. It is not a decision we take lightly. Please accept my sincere apologise for any upset this caused and I do hope we can welcome you back in the near future. Kind regards Lindsay

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