Mercure Bradford Bankfield Hotel

Like many hotels, this Mercure has seen better days, but it is beautiful and desperately needs some love and investment from it’s owners. We received a nice welcome and our room was more than adequate; fairly clean, comfy bed, tea coffee. It would benefit from some deep cleaning: skirting boards, bottom of taps. The room was very hot and staff were very helpful with fans and glasses of water. All good so far. However, this is a fairly substantial hotel which offers numerous different menus on its website and indicates room service on the telephone. But at 2pm I went to order some food and was told the info was wrong on the website and food did not start until 5.30pm. This I could understand in a small or independent hotel but a little bit remiss from one one the Accor chain. I was offered support with takeaways and cutlery. All very polite. I returned in the evening to ask again if I could order food, but I missed the window and had to order a takeaway. Breakfast is a buffet, not all items listed were available (I probably got up too late for the pain side chocolate which perhaps got devoured quite quickly). The hot buffet not very inviting so I requested a couple of poached eggs, only to be told, “the chef is not doing eggs today” So another good disappointment - I do think chain hotels should be able to provide a guest with something as basic as a poached egg. So in short it was a wee bit disappointing, but some lovely helpful staff and a very convenient location Yes I will return, no doubt but hope they can sort out he food situation soon or there will be a lot of hungry guests.

We have had the worst customer service from this hotel. They refuse to return what they owe us making all sorts of fake excuses. Surprising for such a large chain to sink so low to keep a little change. They must be doing quite badly. On top of that they've provided bad service, broken equipment and so much more. Even gave our expensive room to someone else previously. I would steer away from them.

Hotel molto caratteristico per il tipo di struttura e arredamento. Stanza non molto grande e discretamente pulita anche se ho trovato qualche capello nel bagno. Colazione come in quasi tutti gli hotel inglesi molto scarsa x il mio standard. Personale cortese!

Ho trascorso due notti in questo hotel in occasione di un viaggio di lavoro. La struttura fonde due tipologie di edificio : reception e sale ristoranti stile classico , stanze moderne anche se un po' datate. Hotel pulito e confortevole ,personale gentile da migliorare il servizio della colazione.

albergo situato in un parco camere vecchiotte ma curate e pulite. zona reception in edificio antico ottima colazione buon rapporto qualità prezzo soprattutto approfittando delle promozioni accor con acquisto anticipato