切斯特阿伯茨韦尔美居酒店 4 星

客户意见评级 (ALL 评级) 4.0/5 652 评论

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切斯特阿伯茨韦尔美居酒店 - Image 1
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Whitchurch Road, Christleton, CH3 5QL 切斯特, 英国

描述

酒店其他优惠

  • 200-yards from a park and ride shuttle service

  • Fully-equipped gym at the Feel Good Health Club

  • Outdoor woodland dining pods

  • Wedding facilities capable of accommodating 200 guests

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酒店位置

切斯特阿伯茨韦尔美居酒店

Whitchurch Road, Christleton
CH3 5QL 切斯特
英国

GPS:53.185516, -2.848045

电话
传真 +44 161 388 0915

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.0/5  652 评论

TripAdvisor 评级  3.5/5  2,701 评论

AMAZING apart from the food.

Tripadvisor 评级 4.0/5

1996elj 经 TripAdvisor 认证的评论

Will be returning regularly with out two little dogs. The staff are absolutely lovely, bedrooms amazing, hotel beautiful. The only reason we didn't give it 5 star is because the food is very average for the very expensive price! We had main and dessert and it almost felt like it had been frozen or out of a tin :( but wont phase us, will still stay in future and eat out somewhere else! X

An Education

Tripadvisor 评级 1.0/5

teecee_2009 Friends getaway - 经 TripAdvisor 认证的评论

Well we didn’t expect to become fluent in ‘scouse’ during this Xmas break but interestingly we could hear every word of the full blown argument through the paper thin walls from the couple next door - yes, even through my earplugs. It went on incessantly until 0200hrs before the incredibly loud ‘make up sex’ started however according to reception they attended a couple of times to listen but couldn’t hear anything. Yeah, right…we don’t believe you Mecure. We stood outside the room and collared a member of staff passing by asking him to sort the occupants out but were told he would mention it to reception (eye roll) If you were the selfish couple in room 120 shouting at each other to F off out of the room then please, next time, do us all a favour and do just that. When we complained to reception about the lack of sleep and action all they could do was ask each other what to do and then mention emailing the manager who was away until Tuesday (eye roll 2). There was so much wrong with this hotel as mentioned in other reviews so listen if you don’t want to feel completely ripped off and wondering how the heck people even consider giving this place 5 stars….! Have they actually ever had good service and comfort? The positive … yes there’s always one of those…was the food and the staff we came across during our stay who were polite and friendly - even the unhelpful reception staff. Not bad considering everything else that was just diabolical. As you can imagine, we will never return…educational lesson learned !

Would stay again but, would request ground floor and take my own brandy balloon.

Tripadvisor 评级 4.0/5

David L 经 TripAdvisor 认证的评论

I booked a comedy dining evening for my wife and me for our Ruby wedding anniversary. I am disabled, and I just assumed that given the number of rooms spread over two floors, there would have been a lift should we have been given a room on the first floor. Unfortunately, not, so two flights of stairs were hard work, but worse was the trek to the room once I managed to get up the stairs. We booked a second night which wasn't part of the comedy dining and mentioned the problem with my mobility to the reception staff, in fairness to them they then gave us an upgraded room on the ground floor for our second night, also have to say that the staff were amazing and very friendly. Personal little niggle, not a snob by any means, I enjoy a nice brandy or cognac, Martel at the bar for over £5.00 a shot which was to be expected but, not one brandy balloon at either bar so ended up with a tumbler, not good, lesson learned if we were ever to stay here again take my own brandy glass with me. Breakfast, is amazing, with enough variety to suit all tastes.

Hi David, Thank you for taking time to share your positive feedback following your recent stay with us in Chester, thanks also for letting us know how your stay could have been improved. I am sorry that you were not offered a brandy glass at either bar and will ensure that this is addressed. I really hope we are able to welcome you back again soon. Regards, Richard & all the team

Would not come again

Tripadvisor 评级 1.0/5

Ratanak C 经 TripAdvisor 认证的评论

I would not stay here ever again. We stayed Friday to Sunday Check in was supposed to be at 3pm didn't manage to get in till 3.30 Also Saturday night we couldn't sleep due to in the other room people talking so loud 🙄 from 2am to 3am and again at 3.30am to 4am couldn't sleep and my wife has autism so the talking noise we could hear made her very upset and she couldn't cope The radiator didn't work just got a small one given to plug in and the room was still freezing cold even with the small radiator Wouldn't come ever again

Hi, Thank you for taking time to share feedback of your recent stay, I am sorry that your stay was disappointing and not worthy of a higher score rating. I am sorry that other guests caused disturbance and upset to your wife. We conduct regular security walks throughout the night to prevent such instances, I am sorry that we were not successful. I really hope we are able to welcome you back in the future to restore your faith in us. Regards, Richard & all the team

Stay away!

Tripadvisor 评级 1.0/5

David S Couples - 经 TripAdvisor 认证的评论

The hotel is in need of a major make over, the worst hotel I’ve stayed in, extremely noisy, the shower wasn’t working and overall very grubby. When you pay over £300 for the stay (2 nights), you would expect everything to work. Reported it to reception, we were told the maintenance man was not in. There was large chimney (ducting) directly outside our window, not sure what it’s used for? There was a constant banging noise (like a door being slammed) every few seconds. This is the part I don’t get, we spoke to the reception about our concerns and because we booked it through booking.com they couldn’t do anything about what was reported. My advice is to stay well clear of this run down establishment.

Hi David, Thank you for taking time to share feedback of your recent stay, I am very sorry indeed that your time with us was disappointing. As you will appreciate we are in business to make our guests happy, something that we work really hard to achieve and are most disappointed when we aren't successful. If you contact me at richard.dixon@mercurechester.co.uk we will investigate further and look at a solution for you. Regards, Richard & all the team

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其他网络用户评价我们的酒店

  • 648 评论 9.5/10 位置
  • 1,550 评论 5.9/10 房间
  • 1,670 评论 8.9/10 服务
  • 19 评论 5.3/10 上网
  • 750 评论 5.6/10 舒适度
  • 651 评论 8.7/10 早餐
  • 646 评论 6.5/10 清洁度
  • 634 评论 6.2/10 食物

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