Mercure Norwich Hotel

Mercure Norwich Hotel 4 estrelas

Nota clientes Avis (Classificação ALL) 4.0/5 142 comentários

Hotel aprovado por ALLSAFE

Mercure Norwich Hotel
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Descrição

Extras do hotel

  • Um hotel com certificação ALLSAFE, atribuído pela Clifton Environmental

  • 10 conference rooms with the largest up to 400 delegates

  • Located only 1.5km from Norwich International Airport and close to the UEA

  • Complimentary guest parking for 225 cars

As nossas opções de alojamento

Todos os quartos dispõem de TV com ecrã plano e WIFI gratuito de alta velocidade. Os quartos Privilege e Superior incluem uma máquina de café Nespresso, jornal, roupão e chinelos. Escolha quarto Executive ou actualize para suite espaçosa.

Localização do hotel

Mercure Norwich Hotel

121 131 Boundary Road
NR3 2BA NORWICH
Reino Unido

Fax: +44 161 388 0915

  • De avião

    NORWICH INTL A 2,57 km / 1,6 milhas - Transporte gratuito

  • De comboio

    NORWICH A 5,15 km / 3,2 milhas

GPS:52.653127, 1.266738

Serviços do hotel

Check-in desde as - Check-out até às

Em resumo
No local
  • Estacionamento
  • Transporte de ligação
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Wi-Fi
  • Pequeno-almoço
  • Bar
  • Salas de reunião

THE BRASSERIE

O pessoal simpático do hotel assegura que os pratos do menu Brasserie sejam servidos tal como deseja. Peça o chá das 5 com scones e snacks irresistíveis do menu lounge ou usufrua do serviço de quartos 24h/dia.

Avaliações dos nossos clientes sobre o
Mercure Norwich Hotel

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

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Classificação ALL  4.0/5  142 comentários

Classificação do TripAdvisor  3.5/5  872 comentários

Excellent staff

Nota Tripadvisor 3.0/5

Sherpa301424 Avaliação com certificação TripAdvisor

We were given quiet room as requested. The Hotel has a contract with off shore industrial company and caters very well for them. The food was substance over style. Breakfast ,however, was excellent The staff were all excellent. Rooms were very comfortable, very clean but a little tired.

Thanks for your kind review Rayleigh, thanks for mentioning my great team I'm so very proud! I agree our breakfast is great. We look forward to welcoming you back soon.

Friendly and welcoming. Can't fault anything.

Nota Tripadvisor 5.0/5

MartynWCreswell Avaliação com certificação TripAdvisor

After a difficult afternoon of travelling how nice to receive a genuine welcome on arrival at the hotel. In fact, all the staff showed interest in the guests. We were upgraded to a superb room. It was quiet overnight, and we slept well. Breakfast was outstanding. Good quality ingredients, and a great selection. This was the best All Accor hotel stay we can remember. Would stay here again if in Norfolk.

Thanks Martyn for your kind review, I'm glad you enjoyed your stay and that my wonderful team looked after you so well, we can wait to welcome you back!

Norwich

Nota Tripadvisor 5.0/5

296annef Avaliação com certificação TripAdvisor

Excellent hotel with good parking and good bus service into city. Friendly staff and good service. Excellent choice of breakfast and dinner. Lovey large room with coffee and tea making facilities. Could benefit from repaint of woodwork in bedroom.

Anne Thanks for your kind review and your kind comments about my team, they are the best!

Overnight stay

Nota Tripadvisor 4.0/5

goody1557 Avaliação com certificação TripAdvisor

We stayed at this Hotel overnight as we had a Wedding reception in the City Suite. We thoroughly enjoyed our stay. The staff were very helpful and friendly. The room was comfy and the breakfast was excellent, they catered for my wife's dietary needs too

First since lockdown

Nota Tripadvisor 5.0/5

Mac1549 Avaliação com certificação TripAdvisor

This was our first visit for 2yrs and as usual we were greeted with a warm welcome,the hotel and room was clean and tidy,as was the restaurant, all the staff were helpful as we had left somethings in our room and we will be back to fetch them, thanks to all for a nice quiet stay,

very average

Nota Tripadvisor 3.0/5

Q7797FSmike Negócios - Avaliação com certificação TripAdvisor

A very tired hotel in need of updating and not the most friendly reception staff. Good free car parking and a decent location in the city. Evening meals were good but breakfast was very poor. Pricey compared to other secure Hotels.

Noise in most rooms with doors slamming

Nota Tripadvisor 3.0/5

jacksod2 Negócios - Avaliação com certificação TripAdvisor

This room was booked by my company so I didn’t have any choice but to stay here I have been told some of the rooms are very nice but some of the rooms have got black mild on the curtains and on the walls around the windows the carpets are thread bear in some rooms I have stayed in but room 22 is probably the best room I have stayed in over the past 18 months and I stay there for 6 months of the year but if I had to pay for my accommodation I would not stay there.

Very clean with great customer service

Nota Tripadvisor 4.0/5

lizchillie Avaliação com certificação TripAdvisor

Receptionist very welcoming and helpful on arrival. Public spaces and our room very clean. COVID restrictions clear but not over the top so we felt safe not panicked. Slept very well and it was very quiet in the evening. Very good location for our purposes. The hotel building itself and some furnishings are in need of updating so we were happy with our visit despite the building rather than because of it!

Liz that's a very kind review, we often feel like we are battling with the 1970's but I hope we succeed most of the time. I am most grateful for your sensitive comments and look forward to welcoming you back.

Average hotel

Nota Tripadvisor 3.0/5

Chris C Negócios - Avaliação com certificação TripAdvisor

Staff very good in all areas, both on arrival, serving in the bar and upon departure. Hotel is a bit dated in places and uninspiring. Windows in the room don't open at all so no fresh air. Restaurant had no atmosphere. Menu looked ok but in the end many choices weren't available.

Chris thank you for a fair review. Our new menu is fabulous and my wonderful team remain in place. We hope to welcome you back once Covid has been seen off!

Same as always!

Nota Tripadvisor 5.0/5

Robert B Couples - Avaliação com certificação TripAdvisor

Have stayed here quite a few times as it's location is ideal for visiting my family. Silly thing maybe, but important to me, there are masses of parking spaces. Staff are polite, rooms are clean and presentable, costs are on the low side. Ideal. See you next time

Robert you are most kind and there is nothing silly about being able to park. We hope to welcome you back several times in 2020. A very Happy New Year to you and yours

Poor Property

Nota Tripadvisor 1.0/5

jjalmond2106 Negócios - Avaliação com certificação TripAdvisor

No staff present, room service doesn’t work, very poor. No one serving at the bar, guests needing to find staff themselves. However Nikki from the team was very helpful. This was my 3rd time at the hotel because of loyalty programme. It has not improved, and I will never stay again.

I'm so sorry you had to write a poor review.............and on Christmas Day too!! I am sad that we disappointed you and slightly sadder that you spent part of your Christmas Day telling me. Thanks for the positive mention for Nikki I appreciate that. I hope 2020 is fabulous for you.

great hotel

Nota Tripadvisor 5.0/5

Dave O Negócios - Avaliação com certificação TripAdvisor

this hotel is in a great location for the airport, also a short taxi or bus ride to the city center, staff are so helpful as well nothings the bother to help you, I stay on a regular bases and nothing is the problem.

David you are most kind and I hope we continue to look after you. Happy New Year to you and yours for 2020

Dave

Nota Tripadvisor 4.0/5

davidoldershaw96 Couples - Avaliação com certificação TripAdvisor

Staff and cleanliness fine but disappointed with actual location of hotel compared to other Mercure hotels we have visited, right next door to a car showroom and surrounded by industrial units. But found staff very friendly and so helpful. Bad night with strong winds resulting in a very loud whistling sound outside.

Thanks for a kind and balanced review Dave. i suspect we were surrounded by fields in 1973 when they built us. Happy New Year to you and yours.

Adequate, but needs TLC

Nota Tripadvisor 3.0/5

Juno101 Famílias - Avaliação com certificação TripAdvisor

Room was OK, service good but hotel is tired. There is no lift, and pool/gym closes at 9pm (last entry 8.30pm) which is ridiculous. Fortunately I am a member of David Lloyd and the club across the road closes at 11pm.

Juno I am sorry we close the Leisure Club a little early for you but as we are unmanned in that area we have different H&S considerations to the big clubs. I am pleased you enjoyed David Lloyd opposite. Thank you for mentioning the service from my team here who are the best.........

A much valued overnight stay

Nota Tripadvisor 4.0/5

Edward017 Couples - Avaliação com certificação TripAdvisor

In contrast to astay in another Mercure earlier, this stay had so many positives. i stared with our reception by Kayleigh who from the very beginning was a source of information and good humour. Well done to her and the other reception staff who set the tone for the whole stay. our room was comfortable and well proportioned and easitly accessible; The Breakfast in the morning was well prepared and again served by an attentive staff. we would have eaten at the hotel in the evening but were not attracted by the choices and felt that what was on offer was in fact overpriced compared to restaurants in the town.

Edward thank you for a most mind review. I am particularly grateful for your kind comments regarding Kayleigh and my fabulous team here. I'm delighted you enjoyed our new breakfast standard, we are receiving some great reviews on breakfast recently.

A real find in Norwich

Nota Tripadvisor 5.0/5

92ian Negócios - Avaliação com certificação TripAdvisor

We were really pleased with all aspects of our stay at the Mercure in Norwich. The food was good and the wide choice at breafast was really appreciated. All of the staff were excellent and keen to help. The room rate was really good value. We will definitely return.

Thank you so much for a lovely review. Our food is receiving rave reviews at the moment with some fabulous comments about the level of choice at breakfast. Please return soon, there must be loads of Norfolk yet to discover.

Norwich Mercure

Nota Tripadvisor 4.0/5

Travel14088263299 Negócios - Avaliação com certificação TripAdvisor

Room though physically clean smelt like Lynx Africa and lack of double glazing meant the busy road led to a very restless night. That said staff were attentive and friendly in a good way while the food was excellent. helpful

Thank you for your kind comments about my wonderful staff and fine food we serve here. I'm not familiar with Lynx Africa but I am reliably informed it is a fine perfume. Sorry you had a noisy room, please request a quiet room next time and we will oblige. Kind regards

Business Stay

Nota Tripadvisor 3.0/5

Arsenal62 Negócios - Avaliação com certificação TripAdvisor

Recently stayed at this hotel for a couple of nights as central to my needs whilst in Norwich. Room was clean and wifi worked very well, however the decor is extremely tired and the windows in my room (68) didn't seal properly causing a constant draft which I rectified by plugging the gaps with a towel & tissues. I stay at other Mercure hotels around the country and would suggest that Norwich is well over due an refurbishment and some new double glazed windows.

Thank you for a balanced review, we are undergoing a rolling program of investment which includes double glazing so we agree with your sentiments. I'm pleased we satisfied you with our other services and hope to welcome you back. With thanks

Norwich Accor, Road facing Room

Nota Tripadvisor 3.0/5

Dream50189366151 Couples - Avaliação com certificação TripAdvisor

Road facing Room was single glazed so lots of noise from road late at night, and general sound proofing was poor, lots of noise from people in hall and banging doors. Great Breakfast well cooked. and good staff. Pool needed large update and hot tub was not in use permanently.

So sorry you were disturbed by thoughtless guests and road traffic, that is a very rare complaint here. Thank you for your kind comments regarding breakfast, we do get lots of positive reviews for our restaurant. With thanks

Find The Cure At Mercure!

Nota Tripadvisor 5.0/5

Hewge1 Famílias - Avaliação com certificação TripAdvisor

The big strength of this hotel are the tremendous staff, whether on Reception, Meals or Cleaning, they could not be more helpful! Nice place set in Boundary Road, the swimming pool could be increased in Temperature but, for me, a Scot who has swum in The North Sea at St Cyrus NE Scotland, it was just nice! Rooms were comfortable, Breakfasts and Evening Meals were delicious. for those who prefer simpler fare, J Wetherspoons and McDonalds are situated less than 100 yards from the Hotel! Big strength of this Hotel are its Staff!

Thank you for a lovely review and the glowing report on my hard-working team, I am genuinely grateful.

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