A very tired hotel in need of updating and not the most friendly reception staff. Good free car parking and a decent location in the city. Evening meals were good but breakfast was very poor. Pricey compared to other secure Hotels.

This room was booked by my company so I didn’t have any choice but to stay here I have been told some of the rooms are very nice but some of the rooms have got black mild on the curtains and on the walls around the windows the carpets are thread bear in some rooms I have stayed in but room 22 is probably the best room I have stayed in over the past 18 months and I stay there for 6 months of the year but if I had to pay for my accommodation I would not stay there.

Receptionist very welcoming and helpful on arrival. Public spaces and our room very clean. COVID restrictions clear but not over the top so we felt safe not panicked. Slept very well and it was very quiet in the evening. Very good location for our purposes. The hotel building itself and some furnishings are in need of updating so we were happy with our visit despite the building rather than because of it!

Staff very good in all areas, both on arrival, serving in the bar and upon departure. Hotel is a bit dated in places and uninspiring. Windows in the room don't open at all so no fresh air. Restaurant had no atmosphere. Menu looked ok but in the end many choices weren't available.

Have stayed here quite a few times as it's location is ideal for visiting my family. Silly thing maybe, but important to me, there are masses of parking spaces. Staff are polite, rooms are clean and presentable, costs are on the low side. Ideal. See you next time

No staff present, room service doesn’t work, very poor. No one serving at the bar, guests needing to find staff themselves. However Nikki from the team was very helpful. This was my 3rd time at the hotel because of loyalty programme. It has not improved, and I will never stay again.

this hotel is in a great location for the airport, also a short taxi or bus ride to the city center, staff are so helpful as well nothings the bother to help you, I stay on a regular bases and nothing is the problem.

Staff and cleanliness fine but disappointed with actual location of hotel compared to other Mercure hotels we have visited, right next door to a car showroom and surrounded by industrial units. But found staff very friendly and so helpful. Bad night with strong winds resulting in a very loud whistling sound outside.

Room was OK, service good but hotel is tired. There is no lift, and pool/gym closes at 9pm (last entry 8.30pm) which is ridiculous. Fortunately I am a member of David Lloyd and the club across the road closes at 11pm.

In contrast to astay in another Mercure earlier, this stay had so many positives. i stared with our reception by Kayleigh who from the very beginning was a source of information and good humour. Well done to her and the other reception staff who set the tone for the whole stay. our room was comfortable and well proportioned and easitly accessible; The Breakfast in the morning was well prepared and again served by an attentive staff. we would have eaten at the hotel in the evening but were not attracted by the choices and felt that what was on offer was in fact overpriced compared to restaurants in the town.

We were really pleased with all aspects of our stay at the Mercure in Norwich. The food was good and the wide choice at breafast was really appreciated. All of the staff were excellent and keen to help. The room rate was really good value. We will definitely return.

Room though physically clean smelt like Lynx Africa and lack of double glazing meant the busy road led to a very restless night. That said staff were attentive and friendly in a good way while the food was excellent. helpful

Recently stayed at this hotel for a couple of nights as central to my needs whilst in Norwich. Room was clean and wifi worked very well, however the decor is extremely tired and the windows in my room (68) didn't seal properly causing a constant draft which I rectified by plugging the gaps with a towel & tissues. I stay at other Mercure hotels around the country and would suggest that Norwich is well over due an refurbishment and some new double glazed windows.

Road facing Room was single glazed so lots of noise from road late at night, and general sound proofing was poor, lots of noise from people in hall and banging doors. Great Breakfast well cooked. and good staff. Pool needed large update and hot tub was not in use permanently.

The big strength of this hotel are the tremendous staff, whether on Reception, Meals or Cleaning, they could not be more helpful! Nice place set in Boundary Road, the swimming pool could be increased in Temperature but, for me, a Scot who has swum in The North Sea at St Cyrus NE Scotland, it was just nice! Rooms were comfortable, Breakfasts and Evening Meals were delicious. for those who prefer simpler fare, J Wetherspoons and McDonalds are situated less than 100 yards from the Hotel! Big strength of this Hotel are its Staff!