Mercure Norwich Hotel 4 gwiazdki

Ocena klientów (Ocena ALL) 4.5/5 Liczba opinii: 468

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Mercure Norwich Hotel - Image 1
Mercure Norwich Hotel - Image 2
Mercure Norwich Hotel - Image 3
Mercure Norwich Hotel - Image 4
121 131 Boundary Road, NR3 2BA NORWICH, Wielka Brytania

Opis

O hotelu

  • An ALLSAFE Clifton Environmental certified hotel

  • A four-star hotel that offers convenience, comfort and style.

  • 10 conference rooms with the largest up to 400 delegates

  • Located only 1.5km from Norwich International Airport and close to the UEA

  • Complimentary guest parking for 225 cars

Nasze pokoje

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Lokalizacja hotelu

Mercure Norwich Hotel

121 131 Boundary Road
NR3 2BA NORWICH
Wielka Brytania

Pozycja GPS:52.653127, 1.266738

Telefon
Faks +44 161 388 0915

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

THE BRASSERIE

The hotel is friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.5/5  Liczba opinii: 468

Ocena TripAdvisor  3.7/5  Liczba opinii: 1 181

A good stay, but disturbed by banging doors very early in the morning

Ocena na stronie TripAdvisor 4.0/5

lindaevans2021 Opinia zatwierdzona w TripAdvisor

This was a return visit to the Mercure at Norwich. As a silver card holder in the Accor loyalty scheme I was pleased to be given a token for complimentary drinks for the two of us. We were delighted to find that the breakfast was back to its former high quality - a few months ago, we had been disappointed to find several of our favourite breakfast items missing throughout every day of our stay (we were told they'd 'run out'). This time, not only were all the usual breakfast items available, but the quality of the pastries - particularly the pains aux raisins - had improved. The pains aux raisins were so much better for having been properly baked; previously they'd tended to have been literally half-baked, so they were soggy and unappetising instead of firm and crisp. I hope this trend of properly baking the pastries continues! All staff were pleasant and helpful, and the room was clean and had all the facilities we wanted. There was ample free parking. The downside of the stay was the bedroom doors. They're impossible to shut quietly, so we were woken a few times late at night by people returning to their rooms and having no option but to slam their bedroom doors shut. Worse still, between about 05.30 and 08.00 the next morning (when we got up), we were woken about 7-8 times by people slamming their doors. The hotel often welcomes off-shore workers for prolonged stays, and, whilst these men aren't in themselves noisy, I assume most of the early morning coming-and-going was them, leaving very early for work. I wish Mercure would get the closing mechanisms on the bedroom doors changed, to avoid such frequent disturbance - or, at least, try accommodating the workers who must get up and leave early in a separate part of the hotel away from the other guests, who would welcome a bit of a lie-in.

Dear Linda, Thank you for taking the time to share your feedback regarding your recent stay at the Mercure Norwich Hotel. We are pleased to hear that you enjoyed the improvements in our breakfast offerings and appreciated the quality of our pastries. It is also gratifying to know that our staff provided you with pleasant and helpful service during your visit. However, we sincerely apologize for the disturbances caused by the bedroom doors. We understand how important a restful night's sleep is for our guests. Your comments regarding the noise levels created by the doors and the early morning activity are duly noted. While we strive to ensure the comfort of all our guests, we appreciate your suggestions and will take them into consideration for future improvements. We value your loyalty as a silver card holder and look forward to welcoming you back to the Mercure Norwich Hotel. Best regards, Stuart Collins General Manager

Amazing gala night

Ocena na stronie TripAdvisor 5.0/5

Horseworld101 Opinia zatwierdzona w TripAdvisor

Two night stay for the new year gala evening. Staff were lovely, and a special mention to Emma in the bar and restaurant who looked after us, your so kind and lovely and made us feel welcome. You are a credit to the mecure, a true star. Food and entertainment was really good and nothing to much trouble. Reception staff are also lovely and friendly. Can't wait for the next time we visit your hotel.

Dear Guest Thank you for your generous feedback regarding your recent stay with us during the New Year gala evening. We are delighted to hear that our team, particularly Emma, made your experience memorable with their kindness and attentiveness. It brings us joy to know that you enjoyed the food and entertainment provided during the event. Your appreciation for our staff motivates us to continually strive for excellence. We look forward to welcoming you back for another enjoyable stay in the future. Best regards, Stuart Collins General Manager

Great stay

Ocena na stronie TripAdvisor 5.0/5

Andy W Opinia zatwierdzona w TripAdvisor

Great stay, all staff friendly and helpful, resection was welcoming (abby and kat) Hotel was clean and tidy. A perfect location for the airport (far enough away to not hear all the flights)

Thank you for your kind review. See you again soon!

fantastic

Ocena na stronie TripAdvisor 5.0/5

jamie b Opinia zatwierdzona w TripAdvisor

Another great stay at the Mercure Norwich. thanks to the team for making me feel so welcome and help organizing transport for the next day

Thank you for your kind review Jamie! I am so glad you had a lovely stay. I do hope you return again soon

Great place to stay with great staff

Ocena na stronie TripAdvisor 5.0/5

John C Opinia zatwierdzona w TripAdvisor

Solid 5-star experience. The room was spotless and the location was perfect. A huge thank you to Cat at the front desk—she was an absolute star! She was super friendly, professional, and made checking in a breeze. Highly recommended.

Thank you for your kind review John! I am so glad you had a lovely stay. I do hope you return again soon

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 166 Liczba opinii 8.8/10 Lokalizacja
  • 447 Liczba opinii 8/10 Pokój
  • 551 Liczba opinii 9.6/10 Obsługa
  • 9 Liczba opinii 4.8/10 Internet
  • 209 Liczba opinii 9/10 Śniadanie
  • 195 Liczba opinii 8.9/10 Komfort
  • 186 Liczba opinii 7.5/10 Czystość
  • 116 Liczba opinii 4.6/10 Klimat

Zarządzane przez Trustyou

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