Novotel Нюрнберг Центр Вилль 4,5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.6/5 Отзывов: 437

Гарантия
лучшей цены
Novotel Нюрнберг Центр Вилль - Image 1
Novotel Нюрнберг Центр Вилль - Image 2
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Bahnhofstrasse 12, 90402 Нюрнберг, Германия

Описание

Особенности отеля

  • Семейные номера, игровая комната, прокат колясок, семейные предложения

  • Сертифицировано по стандарту Green Key! Устойчивое развитие для нас важно

  • Спа и фитнес-зона с видом на крыши Нюрнберга

  • Бесплатный Wi-Fi доступен во всех номерах

  • Безопасная парковка в нашем подземном гараже

Наши номера

Расположение отеля

Novotel Нюрнберг Центр Вилль

Bahnhofstrasse 12
90402 Нюрнберг
Германия

GPS:49.44695, 11.085784

Телефон
Факс +49 911 30035777

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Домашние животные не допускаются
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

PIZZERIA POSTA

В пиццерии Posta подают блюда итальянской кухни: пиццу, пасту, закуски и блюда дня. Ресторан открыт ежедневно с 17 до 22. Buon appetito!

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.6/5  Отзывов: 437

Рейтинг TripAdvisor  4.5/5  Отзывов: 1 221

Сертификат качества 2024

Fraudulent Practices and Deceptive Standards at Novotel Nürnberg Centre Ville

Примечание: Tripadvisor 1.0/5

Kamila B Реальные отзывы TripAdvisor

Our experience at Novotel Nürnberg Centre Ville was profoundly disappointing, marked by unethical and fraudulent practices. The hotel knowingly misrepresents its services, particularly with long-standing, unresolved WiFi issues that have been repeatedly acknowledged by management since 2022. Despite promises to address these problems, including a public statement in October 2024, no meaningful action has been taken. Our stay in an executive room was marred by non-functional WiFi, forcing us to rely on costly Swiss phone data and endure multiple trips to reception. Staff appeared trained to feign ignorance, dismissing these recurring issues as isolated incidents—a deceitful tactic that adds insult to injury. This pattern of misrepresentation extends beyond the WiFi. Basic amenities, such as bedding comfort, fail to meet advertised standards, as reflected in numerous guest reviews. Guests should be aware: this property’s practices amount to deception. Accor must address these issues to uphold its reputation and ensure ethical standards at Novotel Nürnberg Centre Ville. Until then, we cannot recommend staying here.

Dear Guest, Thank you for taking the time to share your feedback about your stay at Novotel Nürnberg Centre Ville. We are deeply sorry to hear that your experience fell short of your expectations and that you felt disappointed in multiple aspects of your visit. As discussed already, we sincerely apologize for the temporary WiFi issues you experienced. To address this, we waived your parking fees and credited bonus points to your "ALL - Accor Live Limitless" account as a gesture of goodwill. These points can be redeemed for a future stay at any Accor property. Regarding the WiFi, we are aware that the holiday season posed significant challenges due to the extremely high demand, with more than 1,000 devices connected simultaneously on some days. While we are actively working on resolving these capacity issues, implementing effective solutions for such technical challenges requires time and careful planning. We appreciate your patience and understanding as we continue to improve. We must strongly refute the claim that our staff are trained to feign ignorance. Our team is committed to assisting guests to the best of their ability, and it is truly disheartening to hear that you felt otherwise. We also regret that other aspects of your stay, such as the comfort of the bedding, did not meet your expectations. Your feedback is invaluable, and we will address these concerns with our team to identify opportunities for improvement. We are genuinely sorry that your stay was not a positive one, and we hope to have the chance to restore your trust in the future. If you wish to share any additional details or discuss your concerns further, please do not hesitate to contact us directly via email. Kind regards, Alexander Schroll - Deputy General Manager

Great Hotel Close to Christmas Markets and Train

Примечание: Tripadvisor 5.0/5

Kevin H Семьи - Реальные отзывы TripAdvisor

Great hotel, clean and in an excellent location close to Christmas market. We stayed here for the Christmas market. We arrived late due to flight delays. Our room was ready. A spare bed was set up for our 10 year old son. Our room faced the rail tracks but there was no noticeable noise from the trains. We enjoyed the breakfast in the morning and the food was excellent. The staff was friendly in the restaurant. I would recommend this hotel if you’re in Nuremberg for the Christmas market. It was a 15 minute walk straight to the market.

Christmas in Nurnberg

Примечание: Tripadvisor 5.0/5

Peter G Семьи - Реальные отзывы TripAdvisor

Our stay at Novotel Nurnberg was great! the room was very spacious, clean and comfortable. we had a queen sized bed and a pull out queen sized bed for the kids. both were very comfortable although the pull out bed was a bid hard. The bathroom also was very nice with heated floors. The bathroom exhaust fan did not seem powerful enough though so it got a bit steamy after a shower. But overall a great hotel very close to the train station and the old city.

Excellent location. Wifi sucks though.

Примечание: Tripadvisor 4.0/5

GroovieGurlie Реальные отзывы TripAdvisor

A 15 min walk to the Christmas market, with many restaurants, 2 grocery stores and a subway station nearby. There is a laundromat nearby. Our room was large and spacious. There is a hot water kettle, Nespresso and mini fridge. Beds are super comfortable. The black out blinds work fantastic. Free toiletries: bulk shampoo, conditioner, body wash and body lotion from Rituals. It smells very nice. We faced the tram and was on the 3rd floor. One night we could hear loud music from whatever was located beneath us. You can hear faint traffic noise and the sounds of the tram running. The pool is nice, although not very well kept. There are used towels all over the place and the floor was kind of dirty with stuff from people's outdoor footwear on the pool deck. There was no signage for people to shower before entering the pool, so not everyone did, which is kind of gross. There is a small kiddie pool which is a lot warmer than the main pool, but it's very small and very busy when we arrived. The pool closes at 10pm. There are towels and separate locker rooms. There is also a sauna (I think a wet sauna, but I didn't go close enough to verify). I didn't use the gym, but I did stick my head in and it looks nice. The equipment appears well maintained. The gym closes at midnight. We left our room in the afternoon one day, and when housekeeping came around, they didn't really clean the room, they had just made the beds and emptied the garbage. Underground secure parking costs 22€/ night with in and out privileges. The wifi sucks. I was mainly using my cellphone data. The signal was very weak and kept dropping me. My husband had the same problem. Make sure you have data!

Clean Hotel, great location let down by overzealous Housekeeping

Примечание: Tripadvisor 3.0/5

teamjudd Реальные отзывы TripAdvisor

We stayed here as a family of 10 to visit the Christmas markets this year. Our party consisted of 6 adults and four children across three rooms. The hotel was clean and pleasant & the location allowed easy access to the town. Our trip was marred however, by the house keeping staff knocking on our doors and coming into the rooms before 9am each morning! As we were on holiday and the days were full of walking and late nights, we were rather hoping for a lie-in, but the housekeeping team woke us all early every day leading to rather grumpy children by the end of the day! The Wifi is abysmal so absolutely no use if you're planning on working or need the internet for any reason. And lastly the pillows and duvets were paper thin and mattresses rock hard.

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Другие интернет-пользователи оценили наш отель

  • 1 187 Отзывов 9.4/10 Расположение
  • 1 291 Отзывов 7.8/10 Номер
  • 854 Отзывов 8/10 Сервис
  • 75 Отзывов 3.4/10 Интернет
  • 889 Отзывов 8.3/10 Завтрак
  • 505 Отзывов 7.8/10 Бассейн
  • 504 Отзывов 7.2/10 Чистота
  • 362 Отзывов 8.8/10 Велнес-зона

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