ibis Нюрнберг Альтштадт

Примечание: отзывы клиентов (Рейтинг ALL) 4.2/5 Отзывов: 976

Гарантия
лучшей цены
ibis Нюрнберг Альтштадт - Image 1
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Koenigstrasse 74, 90402 НЮРНБЕРГ, Германия

Описание

Особенности отеля

  • Недалеко от главного вокзала города

  • Бесплатный WIFI на всей территории отеля

  • Номера с кондиционером

  • Семейные номера

  • Сертификат Greenkey

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Расположение отеля

ibis Нюрнберг Альтштадт

Koenigstrasse 74
90402 НЮРНБЕРГ
Германия

GPS:49.448088, 11.080667

Телефон
Факс +49 911 209684

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Можно с животными
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Курение на территории отеля запрещено
Рядом с отелем
  • Парковка

BAR

В нашем круглосуточном баре Вы можете в любое время дня заказать напитки и закуски, а также посмотреть прямые спортивные трансляции по каналу Sky. В баре есть бесплатный доступ к WIFI. Мы будем рады приветствовать Вас!

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Рейтинг ALL  4.2/5  Отзывов: 976

Рейтинг TripAdvisor  4.0/5  Отзывов: 1 116

Great price, location, staff and breakfast

Примечание: Tripadvisor 5.0/5

William M Solo travel - Реальные отзывы TripAdvisor

This is a hotel in an excellent location - almost directly across the street from the main train station and at the entrance to the old town. The staff is helpful and friendly and the rooms are of a good size at a reasonable price. The breakfast buffet is excellent with a nice variety of items to choose from. I had a great stay here

Basic but convenient

Примечание: Tripadvisor 3.0/5

apotter2018 Реальные отзывы TripAdvisor

This hotel has some pros and cons. Big pro is the location, right at the top of the Altstadt and easily accessible from the railway station, however my room looked out over Konigstrasse and it was VERY noisy every night with people walking by, restaurant downstairs. Unfortunately I couldn't be moved, so it was earplugs for me for the stay which definitely helped. The room is fairly generous for a Nuremberg hotel in size as is the bathroom, shower has fantastic pressure. If you like hand towels and face washers, bring your own because they are not supplied. Unlike another reviewer, the bed is so uncomfortable it was nearly unbearable, it was a 2 inch pad on top of a bed base, so not even a real mattress, it was awful for me, but if you like a hard mattress, you'll be OK. Heating in my room didn't seem to be adjustable at night, so was quite warm during the night. I would have expected a few basics in the room such as bottled water, tissues and a small room safe. If you have anything you need to lock up, reception can help. The staff were helpful, and provided me hot water for tea some nights as there is no facilities to do this. Hotel is having a major renovation next month, so maybe a few of these issues will be addressed.

Great location but poor customer service by hotel management

Примечание: Tripadvisor 1.0/5

Anja H Реальные отзывы TripAdvisor

We had booked a two-night stay at this hotel in December and were allocated the last available double room. As this was on the top floor, it has a slanted ceiling, which means that if you are tall, you cannot walk into the room without either banging your head or ducking. While it is a large room, the layout of the room is impacted by the slanted ceiling, so it means the double bed is squeezed in somewhat and you can't really get in or out of the bed comfortably as there isn't a lot of space between the bed and the wall. The reception staff were very helpful but not able to move us as the hotel was fully booked, but we were able to move into a different room for the second night. The reason for our poor review is the response from the hotel management. It's not really fair to guests to rent out this particular room at the full rate, so we emailed the hotel manager on the first night of our stay to explain the situation and to ask for a partial refund for the first night. After not receiving a response for over a week, we emailed again in early January, but it wasn't until emailing for a third time and this time copying in the Accor customer service that we received a response more than three weeks after our initial email with the excuse that the hotel manager had been on leave (didn't receive an out of office response). We were told that they are unable to provide a partial refund because the slanted ceiling does not legally represent a deficiency and can therefore not be considered as impacting the use of the room, but for the inconvenience it has caused during our first stay we were offered some bonus points. It's no coincidence that this is the last room they allocate when the hotel is fully booked, and it is inappropriate to charge the full room rate for it. Will not be staying there again based on the disappointing way this was dealt with by the hotel management.

Poor management!! Beware!!!

Примечание: Tripadvisor 1.0/5

Camper27028686804 Реальные отзывы TripAdvisor

I second the comments regarding poor management. When booking two rooms the computer glitched and reset the date to the day I was making the reservation. I noticed it when I went to print my confirmation. Tried calling the hotel, either the phone would not ring or it would ring for a long time with no answer. I write an -mail and they said sorry we are not changing the date and will keep your money. No acknowledgment of the system issues. So, they got the same money they would have had if they just moved the rooms two days. So, bottom line, if you ever have any issues at all, you will not receive any customer service and be totally screwed. So they got the same money they would have it they adjusted the date, but showed their true non-customer service. Book at your own risk!

Dear Camper, Thank you for taking the time to tell us about your experience at the ibis Nürnberg Altstadt . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Unfortunately, I cannot find out from your review which booking you are talking about. I would be very happy if you contact us by phone or email so that I can investigate the case. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nadine Emmert- Assistant General manager

I would return for sure

Примечание: Tripadvisor 5.0/5

johanaf385 Реальные отзывы TripAdvisor

I loved the hotel, the stay was short (one night) but super restful, the breakfast was great and it is very close to the central train station, and near the hotel there are several places to eat, drugstores and places of interest. super recommended I would return for sure

Dear Johana, We very much appreciate your comments regarding your stay at the Ibis Hotel Nürnberg Altstadt. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabine Schlotterbeck-Reservationmanager

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 940 Отзывов 9.5/10 Расположение
  • 879 Отзывов 6.5/10 Номер
  • 675 Отзывов 8.6/10 Сервис
  • 20 Отзывов 6.6/10 Интернет
  • 423 Отзывов 8.8/10 Завтрак
  • 329 Отзывов 7.3/10 Чистота
  • 123 Отзывов 2.5/10 Атмосфера
  • 106 Отзывов 3.5/10 Удобства

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