Novotel Zhengzhou Convention Centre 4 Sterne

1. FOM邮件形同虚设，网站上留了FOM Bill的邮箱，但是提前邮件交涉也没有人回复；2. 不重视白金卡会员权益，其他诺富特和雅高系酒店都会在房态允许的情况下为白金卡会员升级套房，这家诺富特空房特别多也不升，可见并不重视直销渠道的收入贡献以及忠诚会员贡献；3. 早餐鱼龙混杂，没有设立会员专享早餐区域，菜品单一，补充不及时，九点到餐厅已是残汤剩羹；4. 宴会厅承接MICE会议团队，挤兑公共资源，电梯缺乏引导，礼宾团队形同虚设，经常大排长队等待电梯；5. 房价不透明，OTA代理渠道订房显示300+，与臻享卡5折优惠相差无几，BAG申诉无门

I was recently traveling and working with a large touring group performing a Broadway musical in China. Accommodating a large group with varying tastes, desires and needs can be a daunting task. I must say that the Novotel Zhengzhou Convention Centre Hotel did a wonderful job of meeting our requests in a friendly and efficient manor. As is often the case in China, many people still smoke in their rooms. The staff at the hotel did a remarkable job at trying their best to accommodate those of a more sensitive nature than my own. Speaking for myself, my room was all that I hoped it might be. The air conditioner worked perfectly even though temperatures outside reached 100 degrees (F). No bath tub, but the shower was terrific. The room also came equipped with a min-fridge. Bottled water and a few sodas were gratis…Always a welcomed sign. When I first checked into my room I found a letter explaining that there might be a problem with noise due to "improvements" going on the week of my stay. I am happy to report that I was never bothered by any kind of noise whatsoever. The bed was incredibly comfortable. And the addition of an iron and ironing board a plus. The breakfast in the morning was quite nice. The menu, of course, is heavy on Chinese favorites, but there was an omelet station with plenty of breads, butter and jam for those with more Western tastes. I have to say every employee that I came in contact with was very friendly. English wasn't always spoken, but I never expect that when traveling out my own country. It's just a comfort when it DOES happen. The front desk was very helpful when I tried using the public computer and printer. (Perhaps the ink should be changed...) But I have to say that the young girl behind the counter must have noticed my hesitation and without my asking for it, she readily came to my assistance. My maid was always friendly whenever I was in need of something like shampoo, instant coffee or water, she quickly saw that I had it. I rarely use maid service when I travel so it's always nice to have a maid who will give me those things that I actually DO need from time to time. I have to say that JEREMY at the front desk, in particular, went over and beyond all my group could have imagined by helping us set up an excursion to the Shaolin Temple two hours out of town by a hired van with guide. In addition, he actually escorted the leader of our group to the train station via subway and helped arrange tickets to Xi'an, as well. It's very rare that a hotel employee anywhere shows such kindness. Whether it is encouraged by the hotel management or whether he took it upon his own initiative, we will always remember his kindness and I personally will remember the Novotel in Zhengzho with fond memories!

We stayed in the hotel for one night on a business trip. The location is great, staff friendly and the room has all the amenities that you may require. Really great shower with as many towels as you may require. Also the window can open which allows for some fresh air. Reception in and out quick and efficient and concierge friendly and can help you in English. The problems I have experienced are: The large Kingsize bed is rather old and the mattress not the best I have slept on. Lighting is poor, despite all the electronic switches in the room with crucial areas difficult to see properly. The Chinese restaurant staff cannot help you in English which makes it difficult to communicate although the food is great. For breakfast it was very disappointing that they only had hard boiled eggs and no other choices. Big spread but no “eggs” rather disappointing. Overall it seems that they are planning an upgrade in near future. I will try somewhere else on my next visit.

Englisch sprechendes Personal was man häufig nicht antrifft in chinesischen Hotels. Sehr ansprechende Zimmer bedarfsgerecht möbiliert. Auch die Sauberkeit ist sehr gut was ich aus anderen Hotels in China nicht kenne "Vorne Hui hinten Pfui". Zur Lage und zum Frühstück kann ich nichts zu beitragen weil wir nur eine Nacht hier sind.

In Zhengzhou hatte ich alles erwartet, nur nicht das erste Novotel der Welt, das mir wirklich gefallen hat. Sonst meide ich diese Marke eher nach zu vielen schlechten Erfahrungen. In Zhengzhou ist das anders. Nagelneu, total schick, Zimmer mit sehr guten Betten, clever eingerichtet, Badezimmer mit Regendusche und allem, was dazu gehoert. Sicher auch noch perfekt gelegen, was die Kongresse im Convention Centre betrifft. Das Sofitel Zhengzhou kenne ich nicht. Aber es kann nicht besser sein, nur teurer...