フェアモント リゾート ブルー マウンテンズ - Mギャラリー コレクション 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 5,124 件のレビュー

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1 Sublime Point Road, 2780 ルーラ, オーストラリア

説明

ホテルのその他の情報

  • 目の前に広がる壮大な自然

  • ブルーマウンテンズの静かな場所に位置する、受賞歴のあるユビカデイスパ & ウェルネスセンター

  • 輝かしい受賞歴を誇るキッズゾーン

  • 歴史あるルーラゴルフコースに隣接

  • 23 flexible conference and event spaces

当ホテルの客室

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ホテル所在地

フェアモント リゾート ブルー マウンテンズ - Mギャラリー コレクション

1 Sublime Point Road
2780 ルーラ
オーストラリア

GPS:-33.721863, 150.350239

電話番号
ファックス +61 2 4785 0001

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  5,124 件のレビュー

トリップアドバイザーの評価  4.0/5  3,427 件のレビュー

Needs instant refurbishment!

トリップアドバイザーの評価 2.0/5

globusat トリップアドバイザー認証口コミ

Very old hotel in urgent need of a refurbishment. Bad restaurant and very simple breakfast. Not tidy, lots of dirt in the hallways. It's a pity. This once beautiful resort in an even more beautiful surrounding has been neglected over the years and now is in a state of decay.

Dear Globusat, Thank you for sharing your thoughts. We’re genuinely sorry to hear that your experience didn’t meet expectations. We recognize that the condition of the property and the quality of the restaurant and breakfast are important to our guests, and we appreciate your feedback. Please know that we are continuously working on improvements, and your comments about the areas that need attention will be shared with our team as we plan our next steps for refurbishment. We agree that the surrounding beauty is one of our greatest assets, and we’re committed to ensuring the resort matches the stunning environment it’s in. We hope to have the opportunity to welcome you back in the future and show you the improvements we are making. Thank you again for sharing your valuable feedback. Kind Regards, Rory Douglas Hotel Manager

Great for Grand Cliff Walk stopover

トリップアドバイザーの評価 3.0/5

travelhands_au Friends getaway - トリップアドバイザー認証口コミ

This is a monster of a family focused hotel. Think of screaming, out of control kids, on toy scooters raging through the hotel lobby until 9pm, with unphased parents thinking this is normal, echoing into the restaurants and down room hallways, making the buffet brekkie unbearable, hallways messy. This unfortunately does not suit adults only, couples who just want a peaceful stay in the mountains. The hotel is 80's dated with a paint refresh so not too bad in appearance. The rooms are a decent size. We were promised valley views but the trees interupt that with a eye-sore rainbow kids slippery dip out front with the views. Luckily for us it was just 1 night. The Accor Plus benefits seemed half hearted with discounts just on mains & not the rest so it was a bit tricky to navigate. My hotel bill with huge with other guest charges on it but after some waiting it was rectified with apology.

Dear Travelhands_au, Thank you for taking the time to share your experience with us. We’re sorry to hear that your stay did not meet your expectations, especially in terms of finding the peace and tranquility you were hoping for in the mountains. As a family-friendly hotel, we do cater to many guests with children, which can lead to a lively atmosphere at times. However, we understand this might not suit every guest, and we apologize if this impacted your stay. Your feedback about the lobby and buffet experience has been noted, and we’ll review ways to better balance the needs of families and couples seeking a more serene experience. We also appreciate your comments about the room views and Accor Plus benefits. We strive to provide clear communication and genuine value for our guests, so we’ll ensure these areas are reviewed for improvement. Additionally, we apologize for the billing error and are glad our team was able to resolve it for you. We’re grateful for your honest feedback, as it helps us identify areas for improvement. Should you choose to visit again, we’d be happy to assist in finding the best options to suit your needs. Kind Regards, Rory Douglas Hotel Manager

Great if you play golf or are bringing the family

トリップアドバイザーの評価 4.0/5

pritchard8024 ファミリー - トリップアドバイザー認証口コミ

This is a beautiful family or golfer oriented resort. I wouldn’t recommend for couples unless you like kids-as they are everywhere, but as we had our grandson it was great. We visited on the weekend, hopefully different vibe during the week. There is an indoor, outdoor pool, an ice-rink, toboggan, games rooms, world class golf course etc etc, so no-ones getting bored. Nice range of restaurants with awesome views however the room service selection is limited and expensive ($30 for a burger) but good quality. Typical of an Accor brand hotel- inflate the food price to compensate for their Accor card discount program. Our rooms (321 & 318) were very large and clean if somewhat boring and generic in decor. Good comfortable bed and nice toiletries in the bathroom. Free parking is always appreciated and staff are friendly and professional. While the overall impression of the property is a historic grand alpine resort there is a feeling of it being “used” rather than pristine with some maintenance and cleanliness issues making it more four star rather than four and a half or five. The outside pool has large chips in the pool surface, the parquet flooring around lift lobbies is pretty hammered and dirty. Not the hotels fault but a lot of parents don’t seem to give a damn about controlling their kids ( they’re there to “relax”) and the result is damage to the property and aggravation to other guests.

Dear pritchard8024, Thank you for sharing your thoughtful and detailed review. We’re delighted to hear that you and your grandson enjoyed the many activities we offer, from the pools and games rooms to the ice rink and world-class golf course. It’s wonderful that your stay allowed for quality family time, and we’re pleased you found our staff friendly and professional. We appreciate your honest feedback about areas for improvement. While we aim to balance a family-friendly environment with maintaining a relaxing atmosphere for all guests, we understand that the lively energy of children can sometimes be challenging for others. We’ll continue to explore ways to encourage better guest etiquette and care for the property. Your comments about maintenance, cleanliness, and room service pricing are also valuable. We strive to keep our facilities in top condition, and your observations will be shared with our team to ensure these areas receive attention. Additionally, we’ll review the room service menu to find ways to provide more variety and value for all guests. Thank you for staying with us and for recognizing the charm of our resort. We hope to welcome you back for another enjoyable visit in the future. Kind Regards, Rory Douglas Hotel Manager

2 day Stay

トリップアドバイザーの評価 5.0/5

Jill B トリップアドバイザー認証口コミ

Great Place for a weekend stay especially for families, just a stones throw from the Blue Mountains, walks are at an abundance, 5 minute drive to Leura for Cafes and restaurants and the Bakery for the best pies. Staff at the Hotel are pleasant and willing to assist at all times, room was clean and well maintained, the Hotel was very clean

Dear KenandJill2013, Thank you so much for the wonderful review, so glad you enjoyed your time with us. Hope to see you again in the near future. Kind Regards, Rory Douglas Hotel Manager

Take the train and Uber if you can.

トリップアドバイザーの評価 4.0/5

cheayee2411 ファミリー - トリップアドバイザー認証口コミ

Came here for a staycation in Sept 2024 with a family friend and her daughter. The drive up was zig zaggy, so I had a sore head by the time I reached the resort. For dinner, I didn't know we had to make a reservation. So it was booked out by the time I arrived. I had a sprained ankle during my visit, so moving abt was very hard on me, so we mostly stayed indoors. Breakfast was great as an Accor Plus member as I got 50% off, and free for children under 12.

Dear Cheayee2411, Thank you for sharing your experience with us! We’re glad to hear you enjoyed breakfast during your stay, especially the benefits of being an Accor Plus member—it’s great that the discounts and free meals for children added value to your visit. We’re sorry to hear about your sprained ankle and how it impacted your ability to explore the resort fully. We understand how challenging it can be to get around with limited mobility, and we hope you were still able to find some comfort and relaxation indoors. Regarding dinner reservations, we recommend booking in advance to avoid disappointment, as our dining venues can get quite busy. We’re sorry this wasn’t made clearer before your arrival, and we’ll look at ways to better communicate this to our guests. We appreciate your feedback and hope to welcome you back in the future for a more enjoyable and comfortable stay. Safe travels, and wishing you a speedy recovery! Kind Regards, Rory Douglas Hotel Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,528 件のレビュー 8.2/10 ロケーション
  • 2,806 件のレビュー 6.1/10 客室
  • 3,036 件のレビュー 7.7/10 サービス
  • 30 件のレビュー 5.3/10 インターネット
  • 1,730 件のレビュー 5.3/10 料理
  • 1,005 件のレビュー 5.7/10 快適さ
  • 841 件のレビュー 3.9/10 清潔さ
  • 727 件のレビュー 7/10 朝食

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周辺の他の施設

ルーラのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。