フェアモント リゾート ブルー マウンテンズ - Mギャラリー コレクション 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 4,992 件のレビュー

フェアモント リゾート ブルー マウンテンズ - Mギャラリー コレクション - Image 1
フェアモント リゾート ブルー マウンテンズ - Mギャラリー コレクション - Image 2
フェアモント リゾート ブルー マウンテンズ - Mギャラリー コレクション - Image 3
フェアモント リゾート ブルー マウンテンズ - Mギャラリー コレクション - Image 4

説明

ホテルのその他の情報

  • 目の前に広がる壮大な自然

  • ブルーマウンテンズの静かな場所に位置する、受賞歴のあるユビカデイスパ & ウェルネスセンター

  • 輝かしい受賞歴を誇るキッズゾーン

  • 歴史あるルーラゴルフコースに隣接

  • 23 flexible conference and event spaces

当ホテルの客室

このホテルを予約
客室 1

ホテル所在地

フェアモント リゾート ブルー マウンテンズ - Mギャラリー コレクション

1 Sublime Point Road
2780 ルーラ
オーストラリア

GPS:-33.721863, 150.350239

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  4,992 件のレビュー

トリップアドバイザーの評価  3.9/5  3,452 件のレビュー

Double Downgrade

トリップアドバイザーの評価 1.0/5

KT M ファミリー - トリップアドバイザー認証口コミ

Dear KT M, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your recent experience at Fairmont Resort Blue Mountains and the impact it had on your stay. Please know that we take your concerns very seriously. Upon reviewing the situation, we understand that there was an initial miscommunication regarding your room allocation. However, our team on the day took immediate action to rectify this by arranging for you to be moved back to the correct room category as per your original booking. That said, we deeply regret the inconvenience and frustration this caused, especially during a time meant for relaxation with your family. We are currently investigating the matter further to understand how this occurred and to ensure it does not happen again. To assist us in our review, we would greatly appreciate it if you could provide more details directly to me at ken.tran@fairmontresort.com.au. Your insights will help us improve our processes and better serve our guests in the future. We hope to have the opportunity to welcome you back and provide the experience you rightfully expected. Warm regards,

Discrimination at its best

トリップアドバイザーの評価 1.0/5

Marc S トリップアドバイザー認証口コミ

Poor Form - destroyed my 50th birthday family dinner

トリップアドバイザーの評価 1.0/5

Curiosity39664 トリップアドバイザー認証口コミ

Dear Brad Sargent, Thank you for sharing your detailed feedback regarding your recent stay at the Fairmont Resort Blue Mountains. We deeply regret that your experience did not meet your expectations, especially during such a significant occasion as your 50th birthday. Firstly, we sincerely apologize for the inconvenience caused by the closure of Embers Restaurant and the lack of communication regarding this matter. We understand how important this celebration was for you and your family, and we are truly sorry for the distress and inconvenience this caused. We will review our communication processes to ensure that such situations are handled with greater care and empathy in the future. We also apologize for the lack of empathy and professionalism you experienced from our reception staff. Your feedback highlights areas where we need to improve, and we will address these issues with our team to ensure that all guests receive the warm and attentive service they deserve. Regarding the facilities for children, we are sorry to hear that many of them were not available during your stay. We understand how disappointing this must have been for your children and will work on improving the availability and condition of our amenities. Your comments about the slide, bumper boats, horse stable, and adventure playground will be taken into consideration as we plan future upgrades and maintenance. We are pleased to hear that you found the rooms clean, tidy, and spacious, and that you enjoyed the indoor and outdoor pools and games room. We appreciate your positive feedback on these aspects of your stay. Once again, we apologize for the shortcomings you experienced and the impact they had on your special celebration. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Sincerely, Ken Tran Front Office Manager Fairmont Resort Blue Mountains

Deeply Disappointing Stay at the Fairmont Blue Mountains

トリップアドバイザーの評価 1.0/5

Tottydownunder Couples - トリップアドバイザー認証口コミ

Dear Tottydownunder, Thank you for taking the time to share your feedback regarding your recent stay at the Fairmont Resort Blue Mountains. We deeply regret that your experience did not meet your expectations and fell short of the standards we strive to uphold. Firstly, we sincerely apologize for the lack of warmth and professionalism you encountered upon arrival. Your loyalty as an Accor Gold member is highly valued, and it is disappointing to hear that this was not acknowledged appropriately. We will address this with our reception team to ensure that all guests receive the recognition and hospitality they deserve. We are also sorry to hear about the chaotic atmosphere in the reception area and the delays you experienced at check-in. Althought guaranteed check-in is 3PM, however we understand how frustrating this must have been and will review our check-in procedures to improve efficiency and guest comfort. Regarding the noise disturbances and the condition of your room, we apologize for the inconvenience caused. We are currently in the process of planning upgrades to our facilities to enhance the comfort and experience of our guests. Your comments about the furnishings and soundproofing will be taken into consideration as we move forward with these improvements. We are pleased to hear that you found some moments of respite at the golf club and whisky bar, but we regret that these were not enough to salvage your overall experience. Your feedback about the overall atmosphere and service levels is invaluable, and we will use it to make necessary changes. Lastly, we apologize for the lack of acknowledgment of your feedback upon checkout. This is not reflective of the service we aim to provide, and we will ensure that our team is better trained to handle guest feedback with the attention and respect it deserves. Thank you once again for your detailed feedback. We hope to have the opportunity to welcome you back in the future and provide you with the premium experience you expect and deserve. Sincerely, Ken Tran Front Office Manager Fairmont Resort Blue Mountains

Avoid. Avoid. Avoid

トリップアドバイザーの評価 2.0/5

jacov509 トリップアドバイザー認証口コミ

Dear Jacov509, Thank you for taking the time to share your detailed feedback. I want to start by sincerely apologising that your recent stay did not meet your expectations, particularly after the consistently positive experiences you’ve had with Accor properties in the past. We understand how disappointing it must have been to look forward to a special stay and leave feeling let down. It’s clear from your comments that there were multiple aspects of your visit that fell short — from the setup of your room and the issues around the extra bedding, to the quality of the breakfast and the service you encountered throughout. Please know that we are taking your feedback seriously, and I’m personally looking into each of the concerns you've raised. We strive to offer warm, thoughtful hospitality to all our guests, and it’s deeply concerning to hear that you felt our team did not reflect this. Your observations about the lack of attentiveness and empathy from staff are particularly troubling, and we will be addressing this directly with our team to ensure a more welcoming and guest-focused approach is upheld at all times. We ae very proud however to have a diverse team throughout the property, and this is something we will continue to do moving forward. Regarding the room allocation and additional charges, I understand how frustrating this must have felt, especially as a loyal Accor member. We’ll be reviewing our booking processes and communications to ensure clarity and fairness for future guests. Thank you again for your honest review. Your feedback is critical in helping us improve, and we hope you might consider giving us another chance in the future. Kind Regards, Rory Douglas Hotel Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,496 件のレビュー 8.3/10 ロケーション
  • 2,812 件のレビュー 6/10 客室
  • 2,986 件のレビュー 7.7/10 サービス
  • 31 件のレビュー 3.9/10 インターネット
  • 1,674 件のレビュー 5.2/10 料理
  • 1,017 件のレビュー 5.7/10 快適さ
  • 839 件のレビュー 3.7/10 清潔さ
  • 732 件のレビュー 6.7/10 朝食

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