Fairmont Resort Blue Mountains - MGallery Collection 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 4,609 件のレビュー

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Fairmont Resort Blue Mountains - MGallery Collection - Image 1
Fairmont Resort Blue Mountains - MGallery Collection - Image 2
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Fairmont Resort Blue Mountains - MGallery Collection - Image 4
1 Sublime Point Road, 2780 ルーラ, オーストラリア

説明

ホテルのその他の情報

  • 目の前に広がる壮大な自然

  • ブルーマウンテンズの静かな場所に位置する、受賞歴のあるユビカデイスパ & ウェルネスセンター

  • 輝かしい受賞歴を誇るキッズゾーン

  • 歴史あるルーラゴルフコースに隣接

  • 23 flexible conference and event spaces

当ホテルの客室

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ホテル所在地

Fairmont Resort Blue Mountains - MGallery Collection

1 Sublime Point Road
2780 ルーラ
オーストラリア

GPS:-33.721863, 150.350239

電話番号
ファックス +61 2 4785 0001

アクセスと交通機関

ホテルサービス

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敷地内
  • プール
  • 駐車場
  • ペット可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  4,609 件のレビュー

トリップアドバイザーの評価  3.9/5  3,485 件のレビュー

A Creche, not a spa.

トリップアドバイザーの評価 2.0/5

Emily B トリップアドバイザー認証口コミ

On their website, the Fairmont Hotel is depicted as an "elegant", "tranquil" "serene escape" in the mountains. We chose this hotel as your online marketing gave us the impression that the resort would be the perfect base; we envisioned returning to the hotel after a long day of hiking to relax in the spa, enjoying some delicious Italian cuisine and a few drinks. Unfortunately, during our stay, we experienced none of the refined sophistication that is advertised on your platforms. I will begin with the positive elements of our stay and preface by saying that your staff are fantastic. I feel that the hotel is chronically understaffed but despite this, all of your staff do their very best. The concierge service at check in was excellent and we received particularly good service and coffee from the male barrista in the cafe every morning. The beds were also comfortable. The fixed showers are so poorly designed that the floors instantly became submerged in water every time we switched it on. We had to mop up the water with our own bath towels in order to stop our feet becoming drenched. My used coffee cup was not replaced by housekeeping, despite the room being made up. In a 4 star establishment, I certainly don't expect to return to the hotel in the evening to find my used coffee cup from breakfast still in the same spot. The standard of cleanliness throughout the hotel also fell well below expectations. There seemed to be crumbs on the carpet all over the hotel and tables were sticky. Please see the pictures attached for some of the delights that were left littered around the hotel. There was a chip from somebody's room service left on the carpet in the corridor in the evening. This was still there at 11am the next morning. It was a great irony that there was an empty espresso martini glass left on top of the hydration station. On the topic of hydration, it felt that one of the only places where there was any respite from the excessive noise was the gym. I brought my empty water bottle, only to find a sign directing gym users to walk to the ice rink in order to fill up their water bottles. There was also a sign instructing gym users to wipe down equipment after use. As no antibacterial spray or wipes were present during both of my visits to the gym, I can only assume that nobody ever cleans the equipment. None of this is acceptable in a 4 star spa hotel with "state of the art facilities". For reasons unknown, many parents here seem to let their children run amok and forgo the notion of using "inside voices". We visited in the school holidays and expected that families would be present. It is unreasonable to expect children to be seen and not heard, but the behaviour we have witnessed during our short stay that was enabled by parents was nothing short of horrifying. There were children running wild around the restaurant and cafe every time we sat down to eat, children running around the lobby, children with wet feet walking swimming pool water into the corridors, screaming outside of our room early in the morning and we even witnessed a child using a scooter/tricycle in the cafe. We were also utterly aghast to see that children are permitted in the "spa". This was the first time that either of us have ever encountered a spa that allows children to enter and use the facilities. This is not conducive to the relaxing experience that the hotel puports to offer. We were so disappointed; we considered using the sauna, but thought better of it as we could hear screaming from the end of the corridor. It is incredibly misleading to advertise your swimming facilities as a spa, this needs to be changed to "kid's splash pool". The hotel is advertised as a spa hotel and golf resort, but also advertised as a "family adventure". The owners need to establish a clear target audience and stick to it. They have failed to recognise that the spa-seekers are unlikely to want to use the facilities they have paid for if it is full of families with children. It is evident that the enjoyment of families with children takes precedence over the enjoyment of couples seeking a relaxing stay, so why not market the hotel solely as a family friendly resort so nobody feels hoodwinked when they turn up?

Terrible

トリップアドバイザーの評価 1.0/5

701traceyi トリップアドバイザー認証口コミ

My sister and I went to the High Tea at the Fairmont resort. The staff were lovely and attentive but the food was terrible. The sandwiches were not on fresh bread and tasted disgusting - salami and chutney! None of the pastries were made in-house. Don’t waste your money.

Renovation needed

トリップアドバイザーの評価 2.0/5

zam-hel トリップアドバイザー認証口コミ

The building is crumbling and it is not well kept - unfortunately because the scenery is amazing. Specially the doors on the rooms is the problem: every little sound comes thru. And if you are “lucky” with connecting room, you will get even more sounds from the neighbor. And the hotel is so much kid friendly that you are bit out of place without kids. And you can sure to have a loads of running, screaming and crying around you.

Abysmal

トリップアドバイザーの評価 1.0/5

Plain_Truth トリップアドバイザー認証口コミ

Far from a premium resort, not close to Fairmont standards, old, dated in need of urgent maintenance, cleaning needs to be stepped up, staff need urgent upskilling, overcrowded with kids racing around and screaming at the top of their voices, more serenity at Central station, an embarrassment for the Accor and Fairmont brand, close it down and fix it up immediately.

Thank you for your feedback.

Disappointed

トリップアドバイザーの評価 1.0/5

Jonathan C Couples - トリップアドバイザー認証口コミ

Resort is in dire need of renovation/maintenance. Lifts, rooms, bathrooms, balconies all dirty and substandard condition. Reception informed me that the site became a hotel in 1989. It is clear nothing has been renovated since. Very disappointed.

Thank you for your review, I am sorry you were disappointed and we let you down. T

との提携 TripAdvisor

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