Fairmont Resort Blue Mountains - MGallery Collection bintang 4

Catatan tamu Avis (Peringkat ALL) 4.1/5 4.816 ulasan

Fairmont Resort Blue Mountains - MGallery Collection - Image 1
Fairmont Resort Blue Mountains - MGallery Collection - Image 2
Fairmont Resort Blue Mountains - MGallery Collection - Image 3
Fairmont Resort Blue Mountains - MGallery Collection - Image 4

Deskripsi

Keistimewaan hotel

  • Kemegahan alam di ambang pintu Anda

  • Ubika Day Spa & Wellness Centre pemenang penghargaan di tengah ketenangan Blue Mountains

  • KidsZone peraih penghargaan

  • Bersebelahan dengan Lapangan Golf Leura bersejarah

  • 23 flexible conference and event spaces

Akomodasi kami

Pesan hotel ini
Kamar 1

Lokasi hotel

Fairmont Resort Blue Mountains - MGallery Collection

1 Sublime Point Road
2780 LEURA
Australia

GPS:-33.721863, 150.350239

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Menerima hewan
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.1/5  4.816 ulasan

Peringkat TripAdvisor  3.9/5  3.452 ulasan

Nice staycation for me and my family

Catatan Tripadvisor 4.0/5

jemsert23 Keluarga - Ulasan TripAdvisor tersertifikasi

Double Downgrade

Catatan Tripadvisor 1.0/5

KT M Keluarga - Ulasan TripAdvisor tersertifikasi

Dear KT M, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your recent experience at Fairmont Resort Blue Mountains and the impact it had on your stay. Please know that we take your concerns very seriously. Upon reviewing the situation, we understand that there was an initial miscommunication regarding your room allocation. However, our team on the day took immediate action to rectify this by arranging for you to be moved back to the correct room category as per your original booking. That said, we deeply regret the inconvenience and frustration this caused, especially during a time meant for relaxation with your family. We are currently investigating the matter further to understand how this occurred and to ensure it does not happen again. To assist us in our review, we would greatly appreciate it if you could provide more details directly to me at ken.tran@fairmontresort.com.au. Your insights will help us improve our processes and better serve our guests in the future. We hope to have the opportunity to welcome you back and provide the experience you rightfully expected. Warm regards,

Discrimination at its best

Catatan Tripadvisor 1.0/5

Marc S Ulasan TripAdvisor tersertifikasi

Dear Marc S, Whilst we disagree with your claims, we appreciate any and all feedback provided. As discussed, the decision was made not to accept future bookings from you due to your conduct onsite and the eventual involvement of the authorities. We have a duty of care to both our guests and staff and uphold this firmly at all times. Should you wish to again discuss directly, please do contact us. Kind Regards,

Poor Form - destroyed my 50th birthday family dinner

Catatan Tripadvisor 1.0/5

Curiosity39664 Ulasan TripAdvisor tersertifikasi

Dear Brad Sargent, Thank you for sharing your detailed feedback regarding your recent stay at the Fairmont Resort Blue Mountains. We deeply regret that your experience did not meet your expectations, especially during such a significant occasion as your 50th birthday. Firstly, we sincerely apologize for the inconvenience caused by the closure of Embers Restaurant and the lack of communication regarding this matter. We understand how important this celebration was for you and your family, and we are truly sorry for the distress and inconvenience this caused. We will review our communication processes to ensure that such situations are handled with greater care and empathy in the future. We also apologize for the lack of empathy and professionalism you experienced from our reception staff. Your feedback highlights areas where we need to improve, and we will address these issues with our team to ensure that all guests receive the warm and attentive service they deserve. Regarding the facilities for children, we are sorry to hear that many of them were not available during your stay. We understand how disappointing this must have been for your children and will work on improving the availability and condition of our amenities. Your comments about the slide, bumper boats, horse stable, and adventure playground will be taken into consideration as we plan future upgrades and maintenance. We are pleased to hear that you found the rooms clean, tidy, and spacious, and that you enjoyed the indoor and outdoor pools and games room. We appreciate your positive feedback on these aspects of your stay. Once again, we apologize for the shortcomings you experienced and the impact they had on your special celebration. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Sincerely, Ken Tran Front Office Manager Fairmont Resort Blue Mountains

Deeply Disappointing Stay at the Fairmont Blue Mountains

Catatan Tripadvisor 1.0/5

Tottydownunder Couples - Ulasan TripAdvisor tersertifikasi

Dear Tottydownunder, Thank you for taking the time to share your feedback regarding your recent stay at the Fairmont Resort Blue Mountains. We deeply regret that your experience did not meet your expectations and fell short of the standards we strive to uphold. Firstly, we sincerely apologize for the lack of warmth and professionalism you encountered upon arrival. Your loyalty as an Accor Gold member is highly valued, and it is disappointing to hear that this was not acknowledged appropriately. We will address this with our reception team to ensure that all guests receive the recognition and hospitality they deserve. We are also sorry to hear about the chaotic atmosphere in the reception area and the delays you experienced at check-in. Althought guaranteed check-in is 3PM, however we understand how frustrating this must have been and will review our check-in procedures to improve efficiency and guest comfort. Regarding the noise disturbances and the condition of your room, we apologize for the inconvenience caused. We are currently in the process of planning upgrades to our facilities to enhance the comfort and experience of our guests. Your comments about the furnishings and soundproofing will be taken into consideration as we move forward with these improvements. We are pleased to hear that you found some moments of respite at the golf club and whisky bar, but we regret that these were not enough to salvage your overall experience. Your feedback about the overall atmosphere and service levels is invaluable, and we will use it to make necessary changes. Lastly, we apologize for the lack of acknowledgment of your feedback upon checkout. This is not reflective of the service we aim to provide, and we will ensure that our team is better trained to handle guest feedback with the attention and respect it deserves. Thank you once again for your detailed feedback. We hope to have the opportunity to welcome you back in the future and provide you with the premium experience you expect and deserve. Sincerely, Ken Tran Front Office Manager Fairmont Resort Blue Mountains

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 1.500 ulasan 8.2/10 Lokasi
  • 2.797 ulasan 6.1/10 Kamar
  • 2.974 ulasan 7.6/10 Pelayanan
  • 30 ulasan 3.4/10 Internet
  • 1.658 ulasan 5.1/10 Makanan
  • 1.012 ulasan 5.7/10 Kenyamanan
  • 834 ulasan 3.7/10 Kebersihan
  • 726 ulasan 6.8/10 Sarapan

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