Fairmont Resort & Spa Blue Mountains, MGallery bintang 4

Catatan tamu Avis (Peringkat ALL) 4.2/5 4.967 ulasan

Fairmont Resort & Spa Blue Mountains, MGallery - Image 1
Fairmont Resort & Spa Blue Mountains, MGallery - Image 2
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Fairmont Resort & Spa Blue Mountains, MGallery - Image 4

Deskripsi

Keistimewaan hotel

  • Kemegahan alam di ambang pintu Anda

  • Taman surgawi

  • KidsZone peraih penghargaan

  • Adjacent to Leura Golf Course

  • 23 flexible conference and event spaces

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Lokasi hotel

Fairmont Resort & Spa Blue Mountains, MGallery

1 Sublime Point Road
2780 LEURA
Australia

GPS:-33.721863, 150.350239

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

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Peringkat ALL  4.2/5  4.967 ulasan

Peringkat TripAdvisor  4.0/5  3.399 ulasan

Loved the warmth of the Lodge

Catatan Tripadvisor 5.0/5

Chachairis Ulasan TripAdvisor tersertifikasi

We had a very nice stay. We really like the lodge and liked the location. We enjoyed the lounge with the fireplace and a nice glass of wine at the end of the day. We were in the Megalong Wing, and the rooms are nothing to write home about, but clean and neat. We did have a beautiful view. We felt that the resort had so much to offer, and liked the fact that there was a beautiful library, a pool room (not to be confused with the swimming pools), pools, a gym, and a spa, and then some. None of these we took advantage of, but they were there if we wanted to. Loved the lodge feel and warmth; I would stay here again.

Average return visit

Catatan Tripadvisor 3.0/5

800amyw Couples - Ulasan TripAdvisor tersertifikasi

We returned to the hotel after nearly 7 years and were so disappointed to see not much had changed. The rooms are tired and the facilities in general need a spruce up. The restaurant menus are average and booked well in advance despite the reviews being sub par. The room service menu was the smallest I have ever seen and it was like the hotel has too many guests for its facilities and staff levels. As an Accor member, this wasn’t acknowledged at check in and nor was my bday. Most hotels recognise your DOB on check in and at least acknowledge it. The gym is small and the hallways loud. If you’re looking for a romantic getaway I wouldn’t recommend it, but if you’re a family with tiny kids I can see why you would like it. The parking here has always been a bit tricky with an uphill trek to reception but I am still baffled that there is no undercover walkway for guests after all these years.

Dear 800amyw, Thank you for taking the time to share your feedback regarding your recent stay at our resort. We genuinely appreciate your loyalty as an Accor member and deeply regret that your experience did not meet your expectations. We understand the importance of maintaining a fresh and inviting environment and are continually working on improvements. Your comments regarding the restaurant and room service menus are valuable, and we will review them to enhance our offerings. It is also disappointing to learn that your Accor membership and birthday were not acknowledged at check-in. We strive to make every guest feel special and valued, and we sincerely apologize for this oversight. Rest assured, we will address this with our front desk team to ensure it does not happen in the future. Regarding the gym size and hallway noise, we recognize that these are important aspects of a comfortable stay and are exploring ways to improve these areas. We also acknowledge your concerns about parking and the lack of an undercover walkway. Your feedback is essential in guiding our future enhancements. While we aim to cater to a wide range of guests, including families, we understand that different travelers have different needs. We apologize that your romantic getaway did not meet your expectations. Thank you again for your detailed feedback. We hope you will give us another opportunity to provide you with a superior experience. Kind Regards, Charlie Young General Manager

Not luxurious, room was dated and very shabby.

Catatan Tripadvisor 3.0/5

Dee L Couples - Ulasan TripAdvisor tersertifikasi

Parking on arrival was tricky and it’s an uphill trek to reception. Our room was dated with a dirty stained carpet which had a hump in middle which was a trip hazard. The room was as far from reception as you can imagine, overlooking a blue metal container & a general dumping area. And why no guest laundry.. there were lots of families. If you’ve space for a games arcade, put in a guest laundry! I’m not sure if they see ‘Trailfinders’ on the booking and dump you in the shabbiest room but it certainly felt like it. The buffet breakfast was average for the cost, tables were sticky and all in we felt that this was not the impression a Fairmont would be trying to promote.

Dear Dee, Thank you so much for taking the time to send through your review. I apologise that we did not meet the mark for you on this stay. I appreciate you giving us some specifics to look into, and I will ensure these are addressed. Thank you again for the feedback. Kind Regards, Charlie Young General Manager

Bring some snacks just in case!

Catatan Tripadvisor 4.0/5

Tracey R Ulasan TripAdvisor tersertifikasi

Everything was lovely, the place has certainly had a spruce up over the years. However the restaurant is too small for the number of people wanting dinner. As you are not walking distance to other options, you must book well ahead. We were unable to have dinner and had to order room service which was not great. The Whiskey Bar was top notch too!!

Dear traceyrC6000EM, Thank you so much for taking the time to send through your review, So glad you enjoyed your time with us, especially Two Doctors Whiskey Tavern. Thank you as well for your constructive feedback on dining options, this will certainly be noted. Hope to see you again in the future. Kind Regards, Charlie Young General Manager

Ok trip but only for a family

Catatan Tripadvisor 2.0/5

sarahrU3766PK Keluarga - Ulasan TripAdvisor tersertifikasi

Poor checkin experience. We were told the room was not ready (understandable) and then given no information about hotel facilities or activities - we were travelling with 2 young children during holidays. When we got the call that our room was ready, our key was at the concierge who was very busy and gave key without any info, I assume they woudl have expected reception to do this. We managed to do some activities, but had missed out on booking some in as they were sold out and the process was unclear. Dined at embers and the Italian restaurant- disappointing to see no children activity packs. Italian was great and fast service. Embers was disappointing, we had reserved 2 days prior to arrival but were seated in the breakfast section. Kids burgers were still red so sent back and had to wait 45min for them to come back out, the kids had then shared ours and were not hungry. Rooms are satisfactory, but in need of renovation. Breakfast was chaotic, food was ok however, difficult to access as the line was out the door and we were seated 2 rooms away from the buffet in the function area.

Dear sarahrU3766PK , Thank you for taking the time to share your feedback about your recent stay with us. We're truly sorry to hear about the challenges you faced during your visit. It's unfortunate to hear about the confusion during check-in and the lack of information provided about our facilities and activities. Your comments have been shared with our front desk team to ensure we improve the way we communicate with guests, particularly during busy times. We also regret to hear about your dining experience at Embers. We're addressing this with our culinary team to ensure proper food preparation and to prevent such delays in the future. Additionally, we are re-evaluating our reservation system to prevent similar seating issues, ensuring that guests are seated in the appropriate sections. Regarding the lack of children's activity packs at our restaurants, we appreciate your feedback and will be working on offering more family-friendly amenities. It's great to know that you had a positive experience at our Italian restaurant; we'll pass along your kind words to the staff there. We understand the frustration with breakfast service and the crowding you experienced. We're exploring ways to improve the breakfast setup to reduce wait times and ensure a more pleasant dining experience for all guests, especially during our busier periods. Finally, we're grateful for your feedback on the condition of our rooms. We are continuously working on renovations and updates to ensure our rooms meet our guests' expectations. Thank you for bringing these issues to our attention. We genuinely value your feedback, and we hope to have the opportunity to welcome you back in the future for a more enjoyable and seamless stay. If there's anything else we can do to make it right, please don't hesitate to contact us directly. Kind Regards, Charlie Young General Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 1.363 ulasan 8.2/10 Lokasi
  • 2.612 ulasan 6.3/10 Kamar
  • 2.816 ulasan 7.8/10 Pelayanan
  • 26 ulasan 5.9/10 Internet
  • 1.569 ulasan 5.5/10 Makanan
  • 796 ulasan 4.2/10 Kebersihan
  • 701 ulasan 6.8/10 Sarapan
  • 607 ulasan 5.2/10 Kesepadanan nilai

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