Fairmont Resort & Spa Blue Mountains, MGallery bintang 4

Catatan tamu Avis (Peringkat ALL) 4.2/5 5.145 ulasan

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Fairmont Resort & Spa Blue Mountains, MGallery - Image 1
Fairmont Resort & Spa Blue Mountains, MGallery - Image 2
Fairmont Resort & Spa Blue Mountains, MGallery - Image 3
Fairmont Resort & Spa Blue Mountains, MGallery - Image 4
1 Sublime Point Road, 2780 LEURA, Australia

Deskripsi

Keistimewaan hotel

  • Kemegahan alam di ambang pintu Anda

  • Taman surgawi

  • KidsZone peraih penghargaan

  • Adjacent to Leura Golf Course

  • 23 flexible conference and event spaces

Akomodasi kami

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Lokasi hotel

Fairmont Resort & Spa Blue Mountains, MGallery

1 Sublime Point Road
2780 LEURA
Australia

GPS:-33.721863, 150.350239

Telepon
Fax +61 2 4785 0001

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

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Cari tahu selengkapnya

Peringkat ALL  4.2/5  5.145 ulasan

Peringkat TripAdvisor  4.0/5  3.409 ulasan

Worst hotel ever

Catatan Tripadvisor 1.0/5

mouhamadm2015 Keluarga - Ulasan TripAdvisor tersertifikasi

Rory not a nice manager. Him and his reception staff. They are incredible rude. Unsympathetic and nasty. I had 2 elderly people in their 70 and needed 30 mins extra time so they can get their stuff and leave They wouldn't accept I got upset when the reception staff told me that if I stay one minute extra they will charge me 100 dollars. Iam a platinum member of accor and I'll never stay here again nor will i ever recommend it to anyone I know.

Disappointing. Do not stay during the week.

Catatan Tripadvisor 3.0/5

CJ J Ulasan TripAdvisor tersertifikasi

We booked a Monday-Wednesday stay with a few friends and families for the last week of holidays to find most of the hotel activities for kids and dining options are not available during the week. We booked a two bedroom suite at over $500 per night and many of activities the kids wanted to do are only available on weekends and public school holidays. Our kids are still on holidays but the activities are not on offer. They weren’t able to go on the slide, the paddle boats, the ponies or go on the adventure park. The kids train runs once a day at 9am and if you miss a ticket or the departure time it’s done. House cleaning cleared our room on Tuesday and said they would return with fresh towels and didn’t, calls to house keeping, reception and concierge were all unanswered. The dining options were very average and room service being one of the only options was super limited. No mini bar in be room and extremely limited food and drink options within the resort. The rooms are quite dated, I was glad we booked the suite but even that was underwhelming. Such a shame as we convinced friends to join us but wouldn’t likely visit again. Definitely do not recommend staying at the Fairmont Monday to Friday.

A restless stay making me wish I rather stayed at home

Catatan Tripadvisor 1.0/5

ericcJ5009FG Ulasan TripAdvisor tersertifikasi

I am not one to write reviews, especially a poor one but I was so extremely disappointed with my last visit. This was my 2nd visit and unfortunately, will most probably be my last which is a shame as my daughter enjoyed the amenities. Our family booked 2 deluxe rooms (431 and 432) for 1 night ($800 total) on the 21st July 2024. I have had a long week and was looking forward to much needed R&R. At 2:30AM, I was awoken with a loud persistent sound emanating from near the door. The sound was bad enough that I decided to go to the front desk to ask the lady who was staffed at the time to have a look. She agreed that the sound was abnormal and loud. 5 minutes later, a manager knocked on the door (now waking up my wife) and told me that it was a plumbing issue and that we could change rooms. Unfortunately, this was not a feasible option given the logistics of: 1) Waking up a 8 year old and then getting her to fall asleep again 2) We were travelling with my elderly parents in the opposite room 3) Having to pack up all our luggage at 2:30 AM in the morning At the end, we decided to endure a restless night across both rooms. Upon check out, the front desk did not bother to ask us about our stay and was simply more interested in whether we incurred any charges to the room. I have recorded a video of the issue and am happy to share with your staff if interested. Other highlights of my stay included being overcharged for our dinner. Rather than refunding me the incorrect amount, I had to pay the full amount again whilst waiting 3-4 days for the first lot of charges to be refunded.

Could be better

Catatan Tripadvisor 3.0/5

stephenwV7556ND Ulasan TripAdvisor tersertifikasi

Good get away with the kids, for which the hotel has lots to do during the holiday period. Rooms clean and lots of space. One major disappointment was the food. Not a lot on the kids menu and god knows what was in the chicken nuggets but definitely not chicken. The Lounge Bar area was busy at lunch but there was no organization, food and drink came at different times. Second and last time, my daughter's food and drink came when my son and I had finished our food and drink, and she only ordered a croissant that was already in the Lounge Bar fridge.. Maybe it was too busy for the staff, or the hotel was too focused on the NSW Origin team that was based at the hotel these few days.

Dear stephenwV7556ND, Thank you for sharing your feedback with us. We're glad to hear that you enjoyed your stay and found our resort to be a good getaway for you and your kids during the holiday period. It's also great to know that you appreciated the cleanliness and spaciousness of our rooms. However, we are truly sorry to learn about your disappointing experience with our food service. It's important that all our guests, especially our younger ones, have a satisfying dining experience. We apologize for the limited options on the kids' menu and for the quality of the chicken nuggets. Your comments about the organization in the Lounge Bar area are concerning, and we will ensure the areas raised are rectified. We understand how frustrating it must have been to have your meals served at different times. We are taking your feedback seriously and will be addressing these issues with our food and beverage team to ensure better coordination and service in the future. We appreciate your feedback and hope to have the opportunity to welcome you back in the future, providing you with a more enjoyable and seamless dining experience. Thank you for bringing these matters to our attention. Kind Regards, Charlie Young General Manager

It's our style.

Catatan Tripadvisor 5.0/5

Rogerl7790 Ulasan TripAdvisor tersertifikasi

Not too expensive a nice 4 star hotel. Good location for nice hikes. Very good restaurant and the rooms away from the main area were so peaceful we slept well. The staff are all polite and good. We would highly recommend it as it's in then main part of the Blue mountains.

Dear Rogerl7790, Thank you for sharing your positive experience with us. We're thrilled to hear that you found our hotel to be a great value and enjoyed our prime location for hikes in the Blue Mountains. It's wonderful to know that you had a pleasant dining experience at our restaurant and found the peacefulness of your room conducive to a good night's sleep. We're also glad that our staff's politeness and service met your expectations. Your recommendation means a lot to us, and we're delighted that you enjoyed your stay. We look forward to welcoming you back for another relaxing and enjoyable visit. Thank you once again for your kind words! Kind Regards, Charlie Young General Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 1.432 ulasan 8.1/10 Lokasi
  • 2.695 ulasan 6.2/10 Kamar
  • 2.898 ulasan 7.6/10 Pelayanan
  • 29 ulasan 5.8/10 Internet
  • 1.646 ulasan 5.2/10 Makanan
  • 827 ulasan 4.2/10 Kebersihan
  • 725 ulasan 7/10 Sarapan
  • 630 ulasan 5/10 Kesepadanan nilai

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Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (termasuk PPN dan pajak liburan) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.