巴黎蒙帕纳斯铂尔曼酒店（2020 年 9 月开业） 4 星

Dear Mr Z., We would like to thank you very much for having chosen the Pullman Paris Montparnasse for your latest stay in Paris and for having taken the time to fill out our questionnaire further to this one. Every observation is extremely valuable and helpful to us, in our continued objective to strive for excellence in all areas of the hotel. Please be assured that we have noted your positive annotations with a great interest and we thank you. However, we were sorry to read that you were disappointed by the quality of our Breakfast service, and the lack of attention of our teams in regards of your Le Club Accorhotels status. So, we would like to sincerely apologize for the inconvenience encountered. Please be assured that your remarks have retained our attention and have been discussed with the managers concerned so that we can offer an optimal quality of service. I trust you will accept that the difficulties you experienced are certainly not reflective of our normal standards. Apologizing again, we hope that despite our shortcomings on this occasion, you will nevertheless grant us a renewed opportunity to welcome you back to one of the Pullman Paris hotels, and allow us to demonstrate a level of service much improved. Assuring you of our best care and attention, we remain, Yours sincerely, Pierre Chevalier Operations Manager Pullman Paris Montparnasse

Dear Mr L., We would like to thank you very much for having chosen the Pullman Paris Montparnasse for your recent stay in Paris and for having taken the time to fill out our questionnaire further to this one. We were sorry to read that you did not feel welcomed throughout your stay with us, our teams having lacked attention, and that you were disappointed by the global quality of the service provided, in particular by your arrival and departure experiences, by the room you were allocated to, as well as by the quality of our Breakfast service and of our Atlantic Café. So, we would like to present our sincerest apologies for the inconveniences encountered. Please be assured that your remarks have retained all our attention and have been discussed with the managers concerned so that some actions can be taken to offer our guests the quality of service they are expecting from our hotel. I trust you will accept that the difficulties you experienced are certainly not reflective of our normal standards. In view of the circumstances you have described and in an effort to regain your confidence in our services, we are pleased to credit your Le Club account with 1,000 points. Apologizing again, Mr L., we hope that despite our shortcomings on this occasion, we may have the pleasure of welcoming you back at the Pullman Paris Montparnasse and allow us to demonstrate a level of service much improved. Assuring you of our best care and attention, we remain, Yours sincerely, Pierre Chevalier Operations Director Pullman Paris Montparnasse