ホテル プルマンパリモンパルナス（2020 年 9 月オープン） 4 つ星

Mr N., First and foremost, we would like to thank you very much for having chosen the Pullman Paris Montparnasse for your recent stay in Paris, and for having taken the time to fill out our guest survey. We were sorry to read that you did not feel welcomed throughout your stay with us, our teams having lacked attention, and that you were disappointed by the standards of our establishment, and in particular by your arrival experience, by the room you were allocated to, as well as by our Internet connexion. So, we would like to sincerely apologize for any inconvenience caused. Please be assured that your comments have retained our attention and have been discussed with the managers concerned so that some actions can be taken to improve the issues raised and remind our teams of the quality of service they are expecting from us. I trust you will accept that the difficulties you experienced are certainly not reflective of our normal standards. Apologizing again, Mr N., we hope that despite our shortcomings on this occasion, we may have the pleasure of welcoming you back at the Pullman Paris Montparnasse and allow us to demonstrate a level of service much improved. Assuring you of our best care and attention, we remain, Yours sincerely, Pierre Chevalier Deputy Manager Pullman Paris Montparnasse