宜必思新汉堡酒店 3 星

客户意见评级 (ALL 评级) 4.2/5 605 评论

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宜必思新汉堡酒店 - Image 1
宜必思新汉堡酒店 - Image 2
宜必思新汉堡酒店 - Image 3
宜必思新汉堡酒店 - Image 4
Rua Jose do Patrocinio 303, 93 310 240 新汉堡, 巴西

描述

酒店其他优惠

  • 距离阿雷格里港小萨尔加多国际机场 30 分钟路程

  • 距 gaúcha 山脉和多个旅游景点 80 分钟路程。

我们的客房

酒店位置

宜必思新汉堡酒店

Rua Jose do Patrocinio 303
93 310 240 新汉堡
巴西

GPS:-29.68589, -51.14081

电话
传真 +55 51 3271-1701

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店

Ibis Kitchen

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.2/5  605 评论

TripAdvisor 评级  4.0/5  441 评论

Very good location

Tripadvisor 评级 4.0/5

SilvioT Couples - 经 TripAdvisor 认证的评论

Ibis NH is very well located facing BR116 road and close to downtown, and outlet mall. Services, Internet connection, breakfast are good. There is also a buffet option for dinner. Despite being close to the road, rooms are quiet, providing a good night of sleep.

Hello Silvio, We appreciated your kind words about our hotel. Thank you for dedicated your time to give us a feedback. See you soon! Jaqueline Arruda - General Manager

Basic and subpar

Tripadvisor 评级 2.0/5

CaroleLahaise 商务住宿 - 经 TripAdvisor 认证的评论

If you want to lay on a rigid bed and get sand flee bites... go ahead! (ho and please explain how there could have been sand flees when so far from a beach!?!?!) Only one employee was bilingual and nice. The others were "in training" or not interested in giving customer service. The breakfast buffet was basic and awful to say the least. If I had know that almost no deliveries were possible in the area for the other meals, I would have stayed elsewhere.

Hello Carole, I'm so sorry that you have a bad experience in your hotel. I appreciated that you dedicated your time to give us a feedback. We already made some changes in our services, for better. We hope to see you soon. Kind Regards, Jaqueline Arruda - General Manager

Terrible old mattress

Tripadvisor 评级 1.0/5

Ricky T 商务住宿 - 经 TripAdvisor 认证的评论

Terrible old mattress at all rooms, you can even see the curved mattress through the bed sheets, my back hurts after 2 nights there, imagine you have a wall in between you and your wife while sleeping so you can have an idea of how deep the mattress are deformed. Terrible service, it was a fight trying to get the money back from the nights I did not use. They basically did not want to refund it, I was forced to dispute the charge in my American Express Platinum in order to get my money back.

Hello Ricky, I'm so sorry that you and your wife has a bad experience in your hotel. I appreciated that you dedicated your time to give us a feedback. We already made some changes in our beds, for better. We hope to see you and you family soon. Kind Regards, Jaqueline Arruda - General Manager

Every time I come is a bigger disappointment

Tripadvisor 评级 1.0/5

melina-victoria 商务住宿 - 经 TripAdvisor 认证的评论

I come here for business around 5-6 times a year. Every time I come I find that it’s getting worst. The rooms look dirty, I noticed the roofs, doors and closets have not been properly clean. I have slept in sheet with small holes in them, and also stains. The WiFi works only 1 out of 3 nights I’m here. The breakfast is great and the people also.

Dear Melina. Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Best regards, Mariana Fischer

At Ibis always is 100%

Tripadvisor 评级 4.0/5

Rheinheimer 商务住宿 - 经 TripAdvisor 认证的评论

all is perfect. Check in,check out,breakfast,cleanlines. Team always exciting. Apartament,bathroom very cleanlines an with good sleep. It's near of perfection. I'll back in short time,because it's always with very good service.

Dear, Rheinheimer We very much appreciate your comments regarding your stay at the ibis Novo Hamburgo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thanks, Bruna Lira - General Meneger

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其他网络用户评价我们的酒店

  • 122 评论 9.2/10 位置
  • 287 评论 6/10 房间
  • 231 评论 6.7/10 服务
  • 10 评论 3.1/10 上网
  • 182 评论 6/10 早餐
  • 145 评论 6.3/10 清洁度
  • 54 评论 1.6/10 食物

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