阿雷格里港机场诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.6/5 1,129 评论

保证最优惠房价
阿雷格里港机场诺富特酒店 - Image 1
阿雷格里港机场诺富特酒店 - Image 2
阿雷格里港机场诺富特酒店 - Image 3
阿雷格里港机场诺富特酒店 - Image 4
Severo Dullius Avenue 2055, 90200310 阿雷格里港, 巴西

描述

酒店其他优惠

  • 16 岁以下儿童可免费与父母同住

  • 酒店拥有阿雷格里港的半奥林匹克温水游泳池

  • 酒店提供礼宾服务

  • 无麸质和无乳糖早餐选择

我们的客房

套房

高级套房，配备 1 张特大床

  • 2 个人最多
  • 46 m² / 495 sq ft
  • 床上用品 1 x 特大床
  • 景色: 机场景观

酒店位置

阿雷格里港机场诺富特酒店

Severo Dullius Avenue 2055
90200310 阿雷格里港
巴西

GPS:-29.98727, -51.17975

电话
传真 +55 51 3302-7601

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

Gourmetbar by Novotel

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.6/5  1,129 评论

TripAdvisor 评级  4.1/5  1,760 评论

great, but the pillow is very poor

Tripadvisor 评级 4.0/5

Ricardo C 经 TripAdvisor 认证的评论

Great hotel with excellent service, clean rooms, and a very convenient location. I only gave it 4 stars because the pillow was surprisingly uncomfortable — well below the overall quality standard of the hotel. Still, it's a great value for money and I would definitely stay here again.

Click Bait specialists.

Tripadvisor 评级 1.0/5

John M 商务住宿 - 经 TripAdvisor 认证的评论

Occasionally mistakes are made and when I booked this place the dates on the search are constantly changing. I booked the incorrect date. I canceled immediately and the hotel refused a refund. Terrible experience. Click bait. The customer service is no help with a response. They assume that you are a number and ignore you. One month in Europe and I will never stay at a disreputable organization such as this hotel. Find another option to stay.

Dear John, Thank you for taking the time to tell us about your experience at the Novotel Porto Alegre Airport. We feel sorry that your experience did not meet your expectations; please allow me to express our apologies. Here, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please, send us more information about your reservation, we did received any e-mail with your complaints, normally our customers compliment us for our flexibility and hospitality. You can send the reservation data to h6665-gm@accor.com, we’ll verify what’s happening. We expect more information to help you, we appreciate the opportunity to solve any problem, and desire a new opportunity to show you our best. Sincerilly, Giovana Filippini General Manager Sincerely, Guilherme Meyhofer General Manager

A top notch Ibis

Tripadvisor 评级 3.0/5

SilvioT 家庭住宿 - 经 TripAdvisor 认证的评论

We have two main Accor properties next to the Salgado Filho Airport, one Ibis and this Novotel. I am a frequent guest in both franchises, but for this time I chose Novotel to have a more refined experience. For my surprise, I had the feeling that I went to the wrong place and stayed at Ibis. This is not bad at all, since Ibis is a very honest chain, but I was a little disappointed. To start I used the paid self-parking, no vallet parking, which is good in pandemic times, but unusual in Novotel properties. Second, the design of the rooms (mine was a standard one) was quite the same of an Ibis one with slightly better furniture and materials inside. The restaurant at ground floor also seemed like one from Ibis in an open space. Breakfast was as expected. In summary, there is absolutely nothing wrong with this property, staff is friendly and room service works fine. Maybe my expectations were too high. Daily fare is around USD20 more than the Ibis located half mile from this Novotel, which seems fair.

Dear Silvio, Thanks for sharing your experience in our hotel. We feel sorry for not attending your expectation, and for our differential as a brand that it wasn´t in evidence. We know and admire ibis qualities, but our service offer is distinct. At Novotel Porto Alegre Airport, you can find a minibar service, room service and bar 24h, oliympic warm swimming pool with jacuzzi, sauna and spa service. Our mission is always to surprise our guest in a better way. About the valet parking service, after researching with most of our guest, the results show us the guest's preference to valet themselves rathen than paying more for this service. We charge the parking considering insurance service. Thanks again for sharing your experience, we hope to have a new opportunity to show you our differentials. Bet regards, Giovana Filippini general manager

DO NOT USE THEIR TRANSFER IF YOU ARE IN A BIG GROUP

Tripadvisor 评级 2.0/5

nycdea 家庭住宿 - 经 TripAdvisor 认证的评论

My family and I had an early flight from Porto Alegre to Brasilia on November 24, 2020. We were in 6 adults (including my parents who are 74 and 78 years old), 1 teenager (fifteen years old) and 2 kids (5 and 7 years old). So I´ve decided to stay in a hotel near the airport to avoid any problems. As we were in the hotel lobby, around 04:20 AM, the front desk asked us to pay the R$ 5,00 per adult and teenager, R$ 35,00 in total as he was calling the Van to pick us up. As the van arrived, it was just packed with only 6 seats, the driver told me to put kids in our laps and asked that one of the adults to go inside the van standing... I was really upset and as I was going to the front desk to complain, the Driver took off with my parents, my brother´s wife and the two kids.... I DO BELIEVE THAT IT IS ILLEGAL TO DO WHAT THE DRIVER WAS ASKING FOR SPECIALLY WITH COVID 19.... So, my brother, my husband and the teenager had to ask for the front desk for a car to take us to the airport.... IT WAS A BIG MESS... I SHOULD HAVE CALLED AN UBER.... THE HOTEL WAS VERY DISORGANIZED AND NOT HELPFUL AT ALL.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Porto Alegre Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Giovana Filippini General manager

Disappointing to say the least

Tripadvisor 评级 1.0/5

cafeweb Solo travel - 经 TripAdvisor 认证的评论

I booked a one night stay at the Novotel Porto Alegre airport hotel in a superior double room. Due to a change in my circumstances, I had to cancel my booking. In return, I got a voucher from Accor to make a new booking at the hotel. I then contacted the hotel to book a new date and got confirmation that everything was fine for the new booking date. They even mentioned that the booking was already fully paid. A few days later, I sent an email to the hotel and got the same confirmation. Upon checking in at the hotel, I was asked for my address and phone number. Well, I am Accor Gold member and all my details should have already be in the system. I found this very odd. Also, I was not offered the welcome drink that I usually get for being an Accor Gold member. I was given a room with twin beds when I had booked a double room. I did not ask to change rooms as I would leave very early in the morning. During the night, someone tried to break into my room. I woke up to someone saying "oh, there is someone in this room already". I'm not sure if the person actually managed to get into my room as I was half asleep. Anyways, it took me another half an hour to fall asleep again and I had a super early flight. On checking out, I was told that I was checked in under someone else's name (the other guest had the same first name but different surname). How that happened, I don't know, as I provided my ID card upon checking in. The receptionist asked if I had paid for my stay and I said I was given a voucher to pay for that stay. I forwarded the voucher to the email address provided by the receptionist and left the hotel to catch my flight. A few hours later I got a few emails asking for payment. I think I sent the voucher I got from Accor a few times to the hotel staff. The next day, I finally got confirmation that everything was fine and my stay was paid for. All in all, given that this is a Novotel and that I am an Accor Gold member ( I usually stay at Accor hotels during my business and leisure travels), I feel that the whole experience was a disaster. I will probably reconsider switching to a different hotel brand / loyalty program for my travels next time.

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 455 评论 8.8/10 位置
  • 581 评论 7.2/10 房间
  • 569 评论 8.3/10 服务
  • 10 评论 4.6/10 上网
  • 435 评论 8.8/10 早餐
  • 263 评论 7.6/10 清洁度
  • 231 评论 7.6/10 食物
  • 166 评论 3.3/10 性价比

支持方 Trustyou

我们在附近的其他酒店

我们位于 阿雷格里港 的所有酒店

价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。