ibis Novo Hamburgo 3 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.2/5 Отзывов: 605

Гарантия
лучшей цены
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Rua Jose do Patrocinio 303, 93 310 240 NOVO HAMBURGO, Brazil

Описание

Особенности отеля

  • 30 minutes to Porto Alegre Salgado Filho International Airport

  • 80 minutes from the gaúcha mountain range and multiple tourist points.

Наши номера

Расположение отеля

ibis Novo Hamburgo

Rua Jose do Patrocinio 303
93 310 240 NOVO HAMBURGO
Brazil

GPS:-29.68589, -51.14081

Телефон
Факс +55 51 3271-1701

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Парковка
  • Ресторан
  • Доступ на инвалидном кресле
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено

Ibis Kitchen

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Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.2/5  Отзывов: 605

Рейтинг TripAdvisor  4.0/5  Отзывов: 441

Very good location

Примечание: Tripadvisor 4.0/5

SilvioT Couples - Реальные отзывы TripAdvisor

Ibis NH is very well located facing BR116 road and close to downtown, and outlet mall. Services, Internet connection, breakfast are good. There is also a buffet option for dinner. Despite being close to the road, rooms are quiet, providing a good night of sleep.

Hello Silvio, We appreciated your kind words about our hotel. Thank you for dedicated your time to give us a feedback. See you soon! Jaqueline Arruda - General Manager

Basic and subpar

Примечание: Tripadvisor 2.0/5

CaroleLahaise Деловые путешественники - Реальные отзывы TripAdvisor

If you want to lay on a rigid bed and get sand flee bites... go ahead! (ho and please explain how there could have been sand flees when so far from a beach!?!?!) Only one employee was bilingual and nice. The others were "in training" or not interested in giving customer service. The breakfast buffet was basic and awful to say the least. If I had know that almost no deliveries were possible in the area for the other meals, I would have stayed elsewhere.

Hello Carole, I'm so sorry that you have a bad experience in your hotel. I appreciated that you dedicated your time to give us a feedback. We already made some changes in our services, for better. We hope to see you soon. Kind Regards, Jaqueline Arruda - General Manager

Terrible old mattress

Примечание: Tripadvisor 1.0/5

Ricky T Деловые путешественники - Реальные отзывы TripAdvisor

Terrible old mattress at all rooms, you can even see the curved mattress through the bed sheets, my back hurts after 2 nights there, imagine you have a wall in between you and your wife while sleeping so you can have an idea of how deep the mattress are deformed. Terrible service, it was a fight trying to get the money back from the nights I did not use. They basically did not want to refund it, I was forced to dispute the charge in my American Express Platinum in order to get my money back.

Hello Ricky, I'm so sorry that you and your wife has a bad experience in your hotel. I appreciated that you dedicated your time to give us a feedback. We already made some changes in our beds, for better. We hope to see you and you family soon. Kind Regards, Jaqueline Arruda - General Manager

Every time I come is a bigger disappointment

Примечание: Tripadvisor 1.0/5

melina-victoria Деловые путешественники - Реальные отзывы TripAdvisor

I come here for business around 5-6 times a year. Every time I come I find that it’s getting worst. The rooms look dirty, I noticed the roofs, doors and closets have not been properly clean. I have slept in sheet with small holes in them, and also stains. The WiFi works only 1 out of 3 nights I’m here. The breakfast is great and the people also.

Dear Melina. Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Best regards, Mariana Fischer

At Ibis always is 100%

Примечание: Tripadvisor 4.0/5

Rheinheimer Деловые путешественники - Реальные отзывы TripAdvisor

all is perfect. Check in,check out,breakfast,cleanlines. Team always exciting. Apartament,bathroom very cleanlines an with good sleep. It's near of perfection. I'll back in short time,because it's always with very good service.

Dear, Rheinheimer We very much appreciate your comments regarding your stay at the ibis Novo Hamburgo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thanks, Bruna Lira - General Meneger

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 122 Отзывов 9.2/10 Расположение
  • 287 Отзывов 6/10 Номер
  • 231 Отзывов 6.7/10 Сервис
  • 10 Отзывов 3.1/10 Интернет
  • 182 Отзывов 6/10 Завтрак
  • 145 Отзывов 6.3/10 Чистота
  • 54 Отзывов 1.6/10 Еда

В сотрудничестве с Trustyou

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