ibis Novo Hamburgo 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 605 件のレビュー

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ibis Novo Hamburgo - Image 1
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Rua Jose do Patrocinio 303, 93 310 240 NOVO HAMBURGO, Brazil

説明

ホテルのその他の情報

  • 30 minutes to Porto Alegre Salgado Filho International Airport

  • 80 minutes from the gaúcha mountain range and multiple tourist points.

当ホテルの客室

ホテル所在地

ibis Novo Hamburgo

Rua Jose do Patrocinio 303
93 310 240 NOVO HAMBURGO
Brazil

GPS:-29.68589, -51.14081

電話番号
ファックス +55 51 3271-1701

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙

Ibis Kitchen

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  605 件のレビュー

トリップアドバイザーの評価  4.0/5  441 件のレビュー

Very good location

トリップアドバイザーの評価 4.0/5

SilvioT Couples - トリップアドバイザー認証口コミ

Ibis NH is very well located facing BR116 road and close to downtown, and outlet mall. Services, Internet connection, breakfast are good. There is also a buffet option for dinner. Despite being close to the road, rooms are quiet, providing a good night of sleep.

Hello Silvio, We appreciated your kind words about our hotel. Thank you for dedicated your time to give us a feedback. See you soon! Jaqueline Arruda - General Manager

Basic and subpar

トリップアドバイザーの評価 2.0/5

CaroleLahaise ビジネス - トリップアドバイザー認証口コミ

If you want to lay on a rigid bed and get sand flee bites... go ahead! (ho and please explain how there could have been sand flees when so far from a beach!?!?!) Only one employee was bilingual and nice. The others were "in training" or not interested in giving customer service. The breakfast buffet was basic and awful to say the least. If I had know that almost no deliveries were possible in the area for the other meals, I would have stayed elsewhere.

Hello Carole, I'm so sorry that you have a bad experience in your hotel. I appreciated that you dedicated your time to give us a feedback. We already made some changes in our services, for better. We hope to see you soon. Kind Regards, Jaqueline Arruda - General Manager

Terrible old mattress

トリップアドバイザーの評価 1.0/5

Ricky T ビジネス - トリップアドバイザー認証口コミ

Terrible old mattress at all rooms, you can even see the curved mattress through the bed sheets, my back hurts after 2 nights there, imagine you have a wall in between you and your wife while sleeping so you can have an idea of how deep the mattress are deformed. Terrible service, it was a fight trying to get the money back from the nights I did not use. They basically did not want to refund it, I was forced to dispute the charge in my American Express Platinum in order to get my money back.

Hello Ricky, I'm so sorry that you and your wife has a bad experience in your hotel. I appreciated that you dedicated your time to give us a feedback. We already made some changes in our beds, for better. We hope to see you and you family soon. Kind Regards, Jaqueline Arruda - General Manager

Every time I come is a bigger disappointment

トリップアドバイザーの評価 1.0/5

melina-victoria ビジネス - トリップアドバイザー認証口コミ

I come here for business around 5-6 times a year. Every time I come I find that it’s getting worst. The rooms look dirty, I noticed the roofs, doors and closets have not been properly clean. I have slept in sheet with small holes in them, and also stains. The WiFi works only 1 out of 3 nights I’m here. The breakfast is great and the people also.

Dear Melina. Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Best regards, Mariana Fischer

At Ibis always is 100%

トリップアドバイザーの評価 4.0/5

Rheinheimer ビジネス - トリップアドバイザー認証口コミ

all is perfect. Check in,check out,breakfast,cleanlines. Team always exciting. Apartament,bathroom very cleanlines an with good sleep. It's near of perfection. I'll back in short time,because it's always with very good service.

Dear, Rheinheimer We very much appreciate your comments regarding your stay at the ibis Novo Hamburgo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thanks, Bruna Lira - General Meneger

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 122 件のレビュー 9.2/10 ロケーション
  • 287 件のレビュー 6/10 客室
  • 231 件のレビュー 6.7/10 サービス
  • 10 件のレビュー 3.1/10 インターネット
  • 182 件のレビュー 6/10 朝食
  • 145 件のレビュー 6.3/10 清潔さ
  • 54 件のレビュー 1.6/10 料理

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。