Novotel Porto Alegre Airport 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 1,091 件のレビュー

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Novotel Porto Alegre Airport - Image 1
Novotel Porto Alegre Airport - Image 2
Novotel Porto Alegre Airport - Image 3
Novotel Porto Alegre Airport - Image 4
Avenida Severo Dullius 2055, 90200310 PORTO ALEGRE, ブラジル

説明

ホテルのその他の情報

  • No charge for children aged 16 or under staying with their parents

  • Hotel with semi-Olympic heated pool in Porto Alegre

  • The hotel has a Concierge service

  • Gluten- and lactose-free breakfast options

当ホテルの客室

スイート

Superior Suite with a king-size bed

  • 2 人/最大
  • 46 m² / 495 sq ft
  • 寝具 1 x キングサイズベッド
  • ビュー: エアポートビュー

ホテル所在地

Novotel Porto Alegre Airport

Avenida Severo Dullius 2055
90200310 PORTO ALEGRE
ブラジル

GPS:-29.98727, -51.17975

電話番号
ファックス +55 51 3302-7601

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

Gourmetbar by Novotel

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  1,091 件のレビュー

トリップアドバイザーの評価  4.1/5  1,764 件のレビュー

Good option for an airport hotel

トリップアドバイザーの評価 4.0/5

4alexnyc トリップアドバイザー認証口コミ

It's within walking distance but probably easier to take the shuttle bus. Rooms are clean with a pleasant staff who mostly know English. Show pressure is also very strong. The real surprise was the restaurant for dinner was good (for an airport hotel). We got the File mignon and Linguiça sandwiches and both were delicious.

Amazing

トリップアドバイザーの評価 5.0/5

Andreia M トリップアドバイザー認証口コミ

This is an amazing hotel. It is worth going to the airport just to stay here. Our room was large. The pool and gym and breakfast were fantastic.

great, but the pillow is very poor

トリップアドバイザーの評価 4.0/5

Ricardo C トリップアドバイザー認証口コミ

Great hotel with excellent service, clean rooms, and a very convenient location. I only gave it 4 stars because the pillow was surprisingly uncomfortable — well below the overall quality standard of the hotel. Still, it's a great value for money and I would definitely stay here again.

Click Bait specialists.

トリップアドバイザーの評価 1.0/5

John M ビジネス - トリップアドバイザー認証口コミ

Occasionally mistakes are made and when I booked this place the dates on the search are constantly changing. I booked the incorrect date. I canceled immediately and the hotel refused a refund. Terrible experience. Click bait. The customer service is no help with a response. They assume that you are a number and ignore you. One month in Europe and I will never stay at a disreputable organization such as this hotel. Find another option to stay.

Dear John, Thank you for taking the time to tell us about your experience at the Novotel Porto Alegre Airport. We feel sorry that your experience did not meet your expectations; please allow me to express our apologies. Here, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please, send us more information about your reservation, we did received any e-mail with your complaints, normally our customers compliment us for our flexibility and hospitality. You can send the reservation data to h6665-gm@accor.com, we’ll verify what’s happening. We expect more information to help you, we appreciate the opportunity to solve any problem, and desire a new opportunity to show you our best. Sincerilly, Giovana Filippini General Manager Sincerely, Guilherme Meyhofer General Manager

A top notch Ibis

トリップアドバイザーの評価 3.0/5

SilvioT ファミリー - トリップアドバイザー認証口コミ

We have two main Accor properties next to the Salgado Filho Airport, one Ibis and this Novotel. I am a frequent guest in both franchises, but for this time I chose Novotel to have a more refined experience. For my surprise, I had the feeling that I went to the wrong place and stayed at Ibis. This is not bad at all, since Ibis is a very honest chain, but I was a little disappointed. To start I used the paid self-parking, no vallet parking, which is good in pandemic times, but unusual in Novotel properties. Second, the design of the rooms (mine was a standard one) was quite the same of an Ibis one with slightly better furniture and materials inside. The restaurant at ground floor also seemed like one from Ibis in an open space. Breakfast was as expected. In summary, there is absolutely nothing wrong with this property, staff is friendly and room service works fine. Maybe my expectations were too high. Daily fare is around USD20 more than the Ibis located half mile from this Novotel, which seems fair.

Dear Silvio, Thanks for sharing your experience in our hotel. We feel sorry for not attending your expectation, and for our differential as a brand that it wasn´t in evidence. We know and admire ibis qualities, but our service offer is distinct. At Novotel Porto Alegre Airport, you can find a minibar service, room service and bar 24h, oliympic warm swimming pool with jacuzzi, sauna and spa service. Our mission is always to surprise our guest in a better way. About the valet parking service, after researching with most of our guest, the results show us the guest's preference to valet themselves rathen than paying more for this service. We charge the parking considering insurance service. Thanks again for sharing your experience, we hope to have a new opportunity to show you our differentials. Bet regards, Giovana Filippini general manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 472 件のレビュー 8.8/10 ロケーション
  • 600 件のレビュー 7.1/10 客室
  • 589 件のレビュー 8.3/10 サービス
  • 8 件のレビュー 5.5/10 インターネット
  • 427 件のレビュー 8.8/10 朝食
  • 274 件のレビュー 7.7/10 清潔さ
  • 234 件のレビュー 7.5/10 料理
  • 166 件のレビュー 3.8/10 お値打ち度

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