Novotel Porto Alegre Airport 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 1,905 件のレビュー

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Novotel Porto Alegre Airport - Image 1
Novotel Porto Alegre Airport - Image 2
Novotel Porto Alegre Airport - Image 3
Novotel Porto Alegre Airport - Image 4
Avenida Severo Dullius 2055, 90200310 PORTO ALEGRE, Brazil

説明

ホテルのその他の情報

  • No charge for children aged 16 or under staying with their parents

  • Hotel with semi-Olympic heated pool in Porto Alegre

  • The hotel has a Concierge service

  • Gluten- and lactose-free breakfast options

当ホテルの客室

スイート

Superior Suite with a king-size bed

  • 2 人/最大
  • 46 m² / 495 sq ft
  • 寝具 1 x キングサイズベッド
  • ビュー: エアポートビュー

ホテル所在地

Novotel Porto Alegre Airport

Avenida Severo Dullius 2055
90200310 PORTO ALEGRE
Brazil

GPS:-29.98727, -51.17975

電話番号
ファックス +55 51 3302-7601

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

Gourmetbar by Novotel

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  1,905 件のレビュー

トリップアドバイザーの評価  4.0/5  1,757 件のレビュー

2023エクセレンス認証

好立地　Wifi遅い

お客さまの声 3.0/5

匿名 ビジネス - 確認済みレビュー すべて

立地は良いが、Wifiが遅く、仕事が難しい。

Dear Mr O., Thank you for reviewing our hotel and sharing your experience with us, we look forward to welcoming you back soon. Best regards, Camilla Denck Novotel Porto Alegre Airport

空港前のアクセスと部屋の空調について

お客さまの声 5.0/5

匿名 ビジネス - 確認済みレビュー すべて

立地は空港にも駅にも近いので申し分ないですが、部屋の暖房が効かないため寒かったです。 何度かスイッチを入り切りして試しましたが、改善されませんでした。 ブラジルはこれから冬になるため、空調の確認をした方が良いと思います。 あと、部屋にケトルがあると助かりますので、導入のご検討をお願いします。

親愛なる、 私たちのホテルをレビューし、あなたの経験を私たちと共有していただきありがとうございます。 ご期待に沿えず、誠に申し訳ございませんでした。エアコンにつきましては、メンテナンスのお知らせをさせていただきます。 よろしくお願いします。 チーム、 ノボテル ポルト アレグレ エアポート

Click Bait specialists.

トリップアドバイザーの評価 1.0/5

John M ビジネス - トリップアドバイザー認証口コミ

Occasionally mistakes are made and when I booked this place the dates on the search are constantly changing. I booked the incorrect date. I canceled immediately and the hotel refused a refund. Terrible experience. Click bait. The customer service is no help with a response. They assume that you are a number and ignore you. One month in Europe and I will never stay at a disreputable organization such as this hotel. Find another option to stay.

Dear John, Thank you for taking the time to tell us about your experience at the Novotel Porto Alegre Airport. We feel sorry that your experience did not meet your expectations; please allow me to express our apologies. Here, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please, send us more information about your reservation, we did received any e-mail with your complaints, normally our customers compliment us for our flexibility and hospitality. You can send the reservation data to h6665-gm@accor.com, we’ll verify what’s happening. We expect more information to help you, we appreciate the opportunity to solve any problem, and desire a new opportunity to show you our best. Sincerilly, Giovana Filippini General Manager Sincerely, Guilherme Meyhofer General Manager

A top notch Ibis

トリップアドバイザーの評価 3.0/5

SilvioT ファミリー - トリップアドバイザー認証口コミ

We have two main Accor properties next to the Salgado Filho Airport, one Ibis and this Novotel. I am a frequent guest in both franchises, but for this time I chose Novotel to have a more refined experience. For my surprise, I had the feeling that I went to the wrong place and stayed at Ibis. This is not bad at all, since Ibis is a very honest chain, but I was a little disappointed. To start I used the paid self-parking, no vallet parking, which is good in pandemic times, but unusual in Novotel properties. Second, the design of the rooms (mine was a standard one) was quite the same of an Ibis one with slightly better furniture and materials inside. The restaurant at ground floor also seemed like one from Ibis in an open space. Breakfast was as expected. In summary, there is absolutely nothing wrong with this property, staff is friendly and room service works fine. Maybe my expectations were too high. Daily fare is around USD20 more than the Ibis located half mile from this Novotel, which seems fair.

Dear Silvio, Thanks for sharing your experience in our hotel. We feel sorry for not attending your expectation, and for our differential as a brand that it wasn´t in evidence. We know and admire ibis qualities, but our service offer is distinct. At Novotel Porto Alegre Airport, you can find a minibar service, room service and bar 24h, oliympic warm swimming pool with jacuzzi, sauna and spa service. Our mission is always to surprise our guest in a better way. About the valet parking service, after researching with most of our guest, the results show us the guest's preference to valet themselves rathen than paying more for this service. We charge the parking considering insurance service. Thanks again for sharing your experience, we hope to have a new opportunity to show you our differentials. Bet regards, Giovana Filippini general manager

DO NOT USE THEIR TRANSFER IF YOU ARE IN A BIG GROUP

トリップアドバイザーの評価 2.0/5

nycdea ファミリー - トリップアドバイザー認証口コミ

My family and I had an early flight from Porto Alegre to Brasilia on November 24, 2020. We were in 6 adults (including my parents who are 74 and 78 years old), 1 teenager (fifteen years old) and 2 kids (5 and 7 years old). So I´ve decided to stay in a hotel near the airport to avoid any problems. As we were in the hotel lobby, around 04:20 AM, the front desk asked us to pay the R$ 5,00 per adult and teenager, R$ 35,00 in total as he was calling the Van to pick us up. As the van arrived, it was just packed with only 6 seats, the driver told me to put kids in our laps and asked that one of the adults to go inside the van standing... I was really upset and as I was going to the front desk to complain, the Driver took off with my parents, my brother´s wife and the two kids.... I DO BELIEVE THAT IT IS ILLEGAL TO DO WHAT THE DRIVER WAS ASKING FOR SPECIALLY WITH COVID 19.... So, my brother, my husband and the teenager had to ask for the front desk for a car to take us to the airport.... IT WAS A BIG MESS... I SHOULD HAVE CALLED AN UBER.... THE HOTEL WAS VERY DISORGANIZED AND NOT HELPFUL AT ALL.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Porto Alegre Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Giovana Filippini General manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 491 件のレビュー 8.7/10 ロケーション
  • 691 件のレビュー 7.4/10 客室
  • 738 件のレビュー 8.5/10 サービス
  • 16 件のレビュー 6.7/10 インターネット
  • 502 件のレビュー 8.6/10 朝食
  • 280 件のレビュー 7.1/10 料理
  • 278 件のレビュー 8.5/10 清潔さ
  • 212 件のレビュー 2.9/10 お値打ち度

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周辺の他の施設

Porto Alegreのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。