Dear Valued guest, Thank you for choosing the Ibis Vientiane Nam Phu as your hotel during your recent visit and for taking the time to provide us with your valuable feedback. We appreciate you taking the time to provide such detailed feedback of your stay, and it is so rewarding for the team to be reminded of the positive impact their attentive service has on our guest experience at the hotel. This valuable feedback allow us to continually monitor and improve both quality of our products and standard of service provided. Rest assured that our team members endeavor to make a concerted effort to achieve ultimate guest satisfaction and we hope to have the opportunity to welcome you back in the not too distant future. Sincerely yours, Michael Michel General Manager

Dear Valued guest, Thank you for sharing this review with us on TripAdvisor! It is a delight to receive such great feedback highlighting your perfect stay and our impeccable service. Thank you for your kind recommendations and we look forward to welcoming you back to The Ibis Vientiane Nam Phu in the very near future. Sincerely yours, Michael MICHEL General Manager

Dear Valued guest, Greetings from The Ibis Vientiaen Nam Phu, it is great to hear that you had an exceptional time here at the hotel and that we were able to meet your expectaion with our service. We always striving to provide our guests with excellent service and we’d like ti thak you for appreciation our effort. Thank you and we look forward to welcoming you back soon. Sincerely yours, Michael MICHEL General Manager

Dear Valued guest, Thank you for choosing the Ibis Vientiane Nam Phu for your recent stay. We truly appreciate your kind words regardings our staff. We are also grateful for your wonderful feedback, which we encouraged us a lot and we will strive harder maintain our level of services. Once again, thank you very much for your observations and fine compliments. We look forward to the privilege and pleasure of serving you again at Ibis Vientiane Nam Phu. Sincerely yours, Suzie SHIOYAMA General Manager

Dear Jan S, Thank you very much for taking the time to share your positive feedback about your recent stay on the TripAdvisor. It was really our pleasure serving you and I was pleased to see that you were happy with our location and overall services. The voice of our customers is crucial in maintaining our high standards. Our Ibis hotel objective is to offer its customers well-being at the best price. Your kind words have been passed on to our teams and this will certainly motivate them to keep up the good work. Once again, thank you very much for your observations. We look forward to the privilege and pleasure of serving you again at Ibis Vientiane Nam Phu. Best wishes for a joyous and peaceful holiday season and a happy, healthy and prosperous new year. Sincerely yours, Suzie SHIOYAMA General Manager

Dear Shahrul Azamin A, Thank you for your review and for choosing our Ibis Vientiane Nam Phu. I am very happy that you enjoyed your time with us and I will gladly shared your positive feedback with our dedicated team. I am looking forward to having you again as a returning guest to our hotel . Best wishes for a happy, healthy and prosperous new year. Sincerely yours, Suzie SHIOYAMA General Manager

Dear Ken W, Thank you for sending us a wonderful comment on your experience in our hotel, especially for our prime location and services. We are truly happy and appreciated to know that, we have succeeded in creating a memorable experience for you to have a peaceful time during your visited here at Ibis Vientiane Nam Phu. We wish to inform you that the Namphu square renovation just has been completed and it seems pleasant to have a look in nights. Once again, thank you for sharing your kind feedback and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Suzie SHIOYAMA General Manager

Dear Kelvin69, Thank you for sharing your feedback on your recent stay. I am very pleased to hear that, overall, our products and services met with your expectations. It is however it is with our sincere regret that we noted your dissatisfaction with our housekeeping slow service. We have conducted thorough investigation and provided additional training to the team. Our Housekeeping team learnt how to set priorities and job assignment. And most importantly the team also learnt that it is always our highest priority to ensure our guests and customers leave the hotel happily and with satisfied feelings at all times. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We hope we will have the pleasure of serving you again soon. Sincerely yours, Suzie SHIOYAMA General Manager

Dear Ymt190e, Thank you very much for posting your experience on your recent stay with us. We are happy to notice that our great location was suitable to all your purposes. Thank you once again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Suzie SHIOYAMA General Manager

Dear Z5349ZRmichaelc, We very much appreciate your comments regarding your stay at the Ibis Vientiane Nam Phu. Thank you for your positive comments about our hotel and staffs. With regard to the variety of breakfast, together with our Restaurant Manager and Chef, I will follow up thoroughly and ensure for improvement. Current BREAKFAST MENU (available from 6:30am to 10:00am) 3 kind of Bread with 2 kind of butter Home-made jam & marmalade, caramel spread, peanut butter spread, vegemite 3 kinds of cereals 3 kind of breakfast juice Fresh milk & yoghurt Minimum 2 kind of salad with dressing Port & Chicken sausage, bacon and ham Steamed rice, fried noodle or rice 4 kind of hot dishes including 1 vegetarian cuisine Noodle soup or porridge Your choice of eggs Coffee, tea, Ovaltine, non-caffeine coffee, local tea Current breakfast for EARLY RAISER (available from 4:30am) 3 kind of Bread with 2 kind of butter Home-made jam & marmalade, caramel spread, peanut butter spread, vegemite 3 kinds of cereals 3 kind of breakfast juice Fresh milk & yoghurt Coffee, tea, Ovaltine, non-caffeine coffee, local tea Perhaps, you might have taken breakfast at very early morning and we are sorry that your experience was not up to your satisfaction. Thank you once again for sharing your experience, and we hope you will give us opportunities to serve you better. Sincerely yours, Suzie SHIOYAMA General Manager

Dear Juan T, We very much appreciate your warm comments regarding your stay at the Ibis Vientiane Nam Phu! And yes, we wish to welcome you again sooner. We are very pleased to know that our products and location meet your expectations. We will continue our endeavor to gain our customer’s satisfactions and improve our service standards. We certainly share your reviews with our teams and I am confident this will motivate them keeping the good works. Once again, thank you very much for your observations and fine compliments. We look forward to the privilege and pleasure of serving you again at Ibis Vientiane Nam Phu. Sincerely yours, Suzie SHIOYAMA General Manager

Dear Johnskhg, Thank you for taking time to leave your kind feedbacks on the TripAdvisor. I enjoyed reading every sentence in your review. I am very pleased that your experience was a memorable one and am positive that our associates enjoyed looking after your needs as much as you enjoyed your stay. Your kind words have been passed on to our teams as we share all reviews with all employees. Once again, thank you very much for your observations. We look forward to the privilege and pleasure of serving you again at Ibis Vientiane Nam Phu Sincerely yours, Suzie SHIOYAMA General Manager

Dear B7824IWangelaf, We very much appreciate your warm comments regarding your stay at the Ibis Vientiane Nam Phu. It is always a pleasure to receive positive feedbacks. We are extremely delighted to see that you had enjoyed your stay and were happy with services provided by our team members. It is most rewarding to learn that our hearty hospitality was appreciated by our guests. We will continue our endeavor to gain our customer’s satisfactions and improve our service standards. We appreciate sharing your concerns, and thank you very much for your patronage. We are looking forward to having you back with us at Ibis Vientiane Nam Phu. Sincerely yours, Suzie SHIOYAMA General Manager

Dear Jssokolo, Happy Lunar New Year! Sorry for the late response. We very much appreciate your comments regarding your stay at the Ibis Vientiane Nam Phu. It is always a pleasure to receive positive feedbacks. What we most appreciated is your very fairness review, it is true that majority of our staffs can not speak English well but they are very much willing to serve with polite attitude. We trained our staffs to show their smiles at least and they do so. Thank you very much for being patient and generosity, our staffs will grow faster with customer like you who give us training opportunities with warm hearts. Once again, it was a pleasure reading your feedback. We wish to be of your services again in the near future. Sincerely yours, Suzie SHIOYAMA General Manager