Mercure Лондон Блумсбери 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.0/5 Отзывов: 2 793

Mercure Лондон Блумсбери - Image 1
Mercure Лондон Блумсбери - Image 2
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Описание

Особенности отеля

  • An ALLSAFE Clifton Environmental certified hotel

  • Full English Breakfast available daily.

  • Within five minutes' walk of Russel Square and Holborn Tube and 10 mins walk to Euston

  • Boardroom for up to 16 delegates available

  • QR code food service . Food can be eaten in the restaurant, bar or collected and taken to room

Наши номера

Расположение отеля

Mercure Лондон Блумсбери

130 134 Southampton Row
WC1B 5AF ЛОНДОН
Великобритания

GPS:51.520798, -0.123307

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Домашние животные не допускаются
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

MERCURE BLOOMSBURY BAR

Недоговорная фотография

Informal bar area to grab a drink and bar snack or simply sit and read a book or catch up on work with free WiFi.

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.0/5  Отзывов: 2 793

Рейтинг TripAdvisor  4.0/5  Отзывов: 2 831

Nice hotel / great location

Примечание: Tripadvisor 5.0/5

RachyRooster Деловые путешественники - Реальные отзывы TripAdvisor

Ive not stated in this area before (staying for a work trip) Just round the corner from the tube station, shop/eating places. Room was clean & tidy & I was thankful for the aircon the day I stayed. The only thing I would feedback to make a change & save the chain money was the cookie left in the room. It was uncovered, not knowing how long this has been there, who touched it etc - this wasnt something I was going to eat.

Dear Guest, Greetings from Mercure London Bloomsbury! Firstly, I would like to thank you for having chosen us during your last stay in London, as well as, for the time you spent on sharing such a lovely opinion. It is a great pleasure to ensure that your stay in our hotel has been as nice as described. I will share it with the rest of the team who is always making their best to exceed our customers' expectations. We are looking forward to welcoming you back in a near future. Best regards, Tanya

Very very very poor. NO FRIDGE!!

Примечание: Tripadvisor 2.0/5

mscollins2018 Деловые путешественники - Реальные отзывы TripAdvisor

Shabby, tiny room. Filthy net curtains. Dodgy electrics burning my hand on a plug when removing it from a socket. Tiny bathroom and you can’t even sit straight on the loo. Ditto the shower - I’m average height and build but couldn’t stand facing the shower. No water provided despite my booking email telling me there was. Towel rail broken and electrical fitting loose. Floor slippery: no bath mat: No disability access. NO FRIDGE IN ROOM - had to beg for an ice bucket to keep milk cool: milk provided in sachets left exposed to sunlight and curdled. Some of the reception staff very rude: only good thing were the staff in the breakfast room. Overall very poor, not worth the money, AVOID!

Dear mscollins2018 I'm truly sorry to hear about the numerous issues you encountered during your stay, Your experience is certainly not reflective of the high standards we aim to provide. We have shared your feedback with the team to make improvement and avoid a reoccurrence. Kindest Regards, Simon

хорошее расположение

Примечание: отзывы клиентов 4.0/5

А. Семьи - Проверенные отзывы - ALL

Благожелательный персонал. Чисто. Разумный недорогой завтрак на базе английского.

Уважаемый, Позвольте поблагодарить Вас за столь высокую оценку нашему отелю. Надеемся, что нам удалось заслужить Вашу лояльность. Я обязательно поделюсь Вашими комментариями с моими коллегами, им будет очень приятно услышать такое мнение о их работе. Я также признательна, что Вы сообщили нам о том, что помешало Вам насладиться услугами нашего отеля в полной мере. Мне искренне жаль, что некоторые аспекты Вашего пребывания у нас причинили Вам беспокойство. Будьте уверены, что Ваши комментарии были переданы генеральному управляющему отеля и будут учтены. Будем рады Вашему возвращению. С уважением,

Ok and handy for the Museum - better options

Примечание: Tripadvisor 3.0/5

Nigel H Деловые путешественники - Реальные отзывы TripAdvisor

The key for me is that the ‘on site’ facilities said fitness centre clearly - I carried all my kit down and back! - though the hotel does not have one - they said if the “click through the information it says that” - you judge for me, honesty is key. The room was small, the window was frosted seemingly to an inner well, way up in the ceiling was a small window with a remote control blind - no really! The carpet by the bathroom was loose and folded back and the batteries in the remote were dead (and it was mucky - very mucky). Also worth noting the hotel does not have a place to eat onsite though LOADs of good places to eat around and about. Bed was ok and looked clean, it had a safe deposit and coffee/tea making bits. This one has definitely for me gone on the ‘ok if there is no other option list’ though to be avoided where possible.

Dear Nigel H, I'm truly sorry to hear about the numerous issues you encountered during your stay, Your experience is certainly not reflective of the high standards we aim to provide. Your feedback is valuable in order to improve the services. If there's anything else I can assist you with or if you need further guidance, please feel free to let me know. I hope your future travels are much more pleasant. Kindest Regards, Simon

Hostile Unfriendly Mercure Reception Staff Bloomsbury

Примечание: Tripadvisor 1.0/5

dunxrob Деловые путешественники - Реальные отзывы TripAdvisor

Booked twin Arrived 2.45 Said could get another room now No warning that 101 was a disabled room … neither of us are disabled. You used disabled room? Toilet not what you expect in a London hotel That was a first Wife went down Told “oh those rooms are for anyone” Hmmm … wet floor and tiny sink Ok… so 212 Go to 212…. It’s a double Again no warning or choice Now I’m back down Politely say We booked two singles… isn’t that on the booking Yes “We can separate” Hmm. That’s twice you’ve treated us like second class customers in 5 minutes and your not apologising or nice Now you are hostile And the gang or three female reception are now together giving me hostile looks like I’m trouble I’m not Nice guy Doctor I even smile and apologise saying oh dear - I’m your trouble customer today… unintended … smile again. No smile back. More hostility Ok So I say “forget it… it’s almost three pm… can we have our original booking twin now” More hostile looks Sorry We are full What your full now Yes full … no more twins. Ok … this isn’t nice Just put us back in 101 Ps They lied there I went on booking . Com At least 4-5 twins come up straight away… I have timed dated screenshots to prove it. It’s one thing to be rude and crappy to weary travellers and paying customers It’s another to be rude crappy AND A LIER appalling Mercure brand damage ++++ At least I can put the mattress on floor (bad back) We finish with hostile unfriendly looks and get them each time we leave enter Only the Asian gentleman is nice polite staff… sorry no name… he checked us out. V nice man But the three witches of Mercure are an appalling advert for your brand Suggest get rid or put them on refresher customer training and how to simply be nice to customers, smile and learn that when they screw up it’s ok to apologise and be even nicer. I’ll never stay in a Mercure again I’ll never recommend Mercure again Sort yourselves out Sloppy @bloomsbury Up your game Poor leadership of that hotel probably root cause I was in army. When troops underperform the leader must take responsibility… Be nice Customers keep your hotel paying the bills and making profit Respect them Go the extra mile… not the minimum @miserable And if you don’t enjoy hotel reception work then ford gods sake quit and go find another job DocDuncan Lancs

Dear Dunxrob, Thank you for taking the time to tell us about your experience at the Mercure London Bloomsbury Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Magda

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