Catatan tamu Avis 4.1/5 8.371 ulasan
Hotel yang disetujui ALLSAFE
An ALLSAFE Clifton Environmental certified hotel
Bar open daily till 9pm
Within five minutes' walk of Russel Square and Holborn Tube and 10 mins walk to Euston
Full English Breakfast Available daily
Nearby landmarks include the British Museum and Covent Garden
Hotel ini berpartisipasi dalam Planet 21 dan bertindak dalam rangka Keramahan Positif (Positive Hospitality).
Check-in dari 15h00
Check out sampai 12h00
Kamar Standard, 1 tempat tidur double
Kamar Standar dengan 1 tempat tidur single
Kamar ganda kecil dengan 1 tempat tidur ganda
Kamar Superior dengan 1 king bed
Kamar Standard, 2 tempat tidur single
Kamar Standard dengan 3 tempat tidur single
Jumlah ruang pertemuan: 1
Ukuran maksimal: 27 m²
Kapasitas maksimal: 30 orang
Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kamiCari tahu selengkapnya
WORSE CUSTOMER SERVICE
Roving714034 Family - 20/08/2021 Ulasan TripAdvisor tersertifikasi
stayed there in the past but will never stay again as the nice staff has left. I have problem with my back and asked the woman if she could help me carry my suitcases up the set of steps and she refused. From that moment it went from bad to worse. Don’t bother complaining as the general manager is rude and not interested in delivering excellent customer service. Not to the standards of All for sure.
Great location and all returning to normal again!
Mark S 13/08/2021 Ulasan TripAdvisor tersertifikasi
I've stayed at the hotel a number of times becuase of the great location for both London's West End - Holborn, Covent Garden, Leicester Square - and the City of London. It's always clean and the staff are excellent. Great that things are returning to normal again with rooms being made-up and cleaned each day, the bar open (at the moment just to residents) and a very good hot breakfast as well as the continental.
Can not recommend more than one night
Christian B Couples - 11/08/2021 Ulasan TripAdvisor tersertifikasi
Great location within right in the middle of London, but with rooms definitely below the Mercure standard that I as a frequent Traveller used to. My wife needed physiology treatment after just one night in the ultra soft bed. Room had blinded windows and of you open them you only hear the loud sound of the surrounding airco‘s. I will definitely never stay there again.
saf2020s 15/03/2020 Ulasan TripAdvisor tersertifikasi
Close to British museum and Sir John Soane Museum and lots of restaurant. Hotel good with friendly staff. Breakfast was only OK because they had no bacon or sausage on day two of our stay. Hotel wasn't that busy so no excuse.
With so much competition you expect the small things to be so much better
Neil S Business - 15/03/2020 Ulasan TripAdvisor tersertifikasi
Waited to check in whilst staff talked amongst themselves. As a gold Accor member I wasnt offered a room upgrade although we did get two small bottles of wine in the room. Only one towel and only toiletries for one which is a real bugbear of mine and something that is easy to remedy. Staff refused to serve us breakfast and sent us to reception to prove our booking included breakfast. Once I showed them my email booking confirmation we were allowed to get our breakfast.....no apology. The room was very clean, warm and quiet. Checking out was quick and efficient. There are cheaper and better hotels nearby. Nothing in my stay would persaude my to visit again in my regular trips to London. Sorry Accor, as your hotels are usually excellent value for money.
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