Mercure Bangkok Siam 4 estrellas

Dear Isabelle S, Thank you for your sharing your feedback on our hotel and services regarding your recent stay at the Mercure Bangkok Siam. However it appears we failed to meet your expectations it is obviously a misstep from our side, and deeply regret that you experienced your stay with us in such circumstance. Please allow me to express my sincerest apologies and I can guarantee that what you have experience does not reflect our brand standard and service neither. Nothing more valuable than our guest’s satisfaction, therefore your feedback is precious to us; we value our customers and understand how important it is to offer exceptional service. Again, I appreciate your spare time to share constructive feedback and we hope you will give us the opportunity of welcoming you again and demonstrate our commitment to guest experience. Yours sincerely, Raphael Hirsch General Manager

Dear juangdatl, Thank you for your great review and for sharing your great experience at the Mercure Bangkok Siam hotel. We are delighted to know your time here was such an enjoyable and comfortable one, and that all was at your convenience. Your kind words about your experience have been shared with our teams. Thank you again for choosing to stay with us when you visit Bangkok and we look forward to and continue to create memorable moments. Kind regards, Raphael Hirsch General Manager

Dear espa, Thank yo for taking the time to share about your recent experience at the Mercury Bangkok Siam. The location is of course our strength, the hotel is located right in the hear of the city center and withing walking distance from the major shopping malls. Plus, the convenient access to the sky train station in front of the hotel to discover the city along is definitely advantageous. However, I regret to hear about your disappointing check in experience, allow me to remind you that the check in time is 14h00. This information was stated onto your confirmation of reservation, note that our staff always strive to assist our customer the best to fulfill their needs. And according to your benefits of a Le Club Silver member the early check in is not part of your benefits. Moreover, the period of your visit was during the high season in Thailand and due to the high occupancy of the room on the night before the hotel could not provide your room key card before this time. Also, your genuine feedback with the aircon issue encounter during your visit has been addressed to the technician team to fix this concern accordingly. Again, thank you for sharing your experience with us and we hope that you will give us the opportunity to welcome you. Warmest regards, Raphael Hirsch General Manager

Dear Aura M, We very much appreciate your wonderful review regarding your recent stay at the Mercure Bangkok Siam. Guest experience is our prime concern and hearing about your overall good stay is our best reward. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one very much look forward to welcome you back soon. Best regards, Sebastien Salmon General Manager