Sofitel Montevideo Casino Carrasco and Spa 5 星

客户意见评级 (ALL 评级) 4.4/5 954 评论

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Sofitel Montevideo Casino Carrasco and Spa - Image 1
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Rbla Republica de México 6451, 11500 蒙得维的亚, 乌拉圭

描述

酒店其他优惠

  • 酒店设有 5 个活动场地，最多可容纳 250 人

  • 全年开放的室内和室外温水泳池

  • 专享水疗中心、美容沙龙、按摩室和桑拿房

  • 专享酒吧，采用现代装饰，可欣赏海滩美景

  • 餐厅供应独特且可持续的有机美食

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酒店位置

Sofitel Montevideo Casino Carrasco and Spa

Rbla Republica de México 6451
11500 蒙得维的亚
乌拉圭

GPS:-34.890555, -56.055278

电话
传真 +598 2601 9127

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

RESTAURANT 1921

Restaurante 1921 餐厅可欣赏海滩和卡拉索街区的美景，提供创意十足的美食，将我们的卓越特色菜肴与当地有机食品结合到一起。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  954 评论

TripAdvisor 评级  4.5/5  1,625 评论

卓越奖 2025

Sofitel Mt Video Nightmare

Tripadvisor 评级 1.0/5

Luziah H 经 TripAdvisor 认证的评论

On my hotels to AVOID list the Sofitel in Mt Video is amongst the top five. Post 23hr flight Doha- Madrid- Mt Video I was looking forward to a good rest. There was a tropical cyclone upon arrival thus a dramatic entrance of fighting doors that had to be closed by force. My ocean front room 307 was in pole position for the wind and rain. One side of the window was properly sealed and the left side not. The noise was deafening as the wind came through the badly sealed ocean front window. The hotel surely knew this as they did not send someone when I complained. I asked twice to talk to the manager who avoided me. I found her and she conceded I could leave the hotel without penalty. I found a room through trip advisor and left for the lovely boutique Hotel Constanero. I have an ocean front room and absolutely NO noise from the raging gale outside. The staff are charming and very attentive and friendly contrary to the Sofitel.

Dear Mrs. Luziahh, good morning. I am writing to offer our sincerest apologies for the inconvenience you experienced during your recent stay at the Sofitel Montevideo Casino Carrasco & Spa, especially regarding your request for a manager on two separate occasions. I am truly sorry that the weather conditions and the emergency situation we were dealing with due to the extreme weather factors experienced last Saturday meant that our on-duty manager (Housekeeping Manager) was attending to complex situations at that time. I understand that she was eventually able to meet with you. Thank you for your comment regarding the room and the wind noise. It is true that this room was very exposed to the storm, and given the high occupancy on Saturday, the reception team was able to offer you a room with less exposure. In any case, since yesterday, Sunday, now that the storm has passed, our maintenance team has inspected each window to repair any latches and seals that were insufficient during the storm. We apologize for this. Unfortunately, due to the style of our building and the lack of adjacent buildings, our property is more exposed to the effects of exceptional storms like this one. Regarding the service and the missed opportunity on our part, your reservation was entered into our system on Saturday morning, a couple of hours before your 11:00 AM arrival at the hotel. We were unaware of your long flight, and although we handed over the room early, breakfast was no longer available. I imagine that arriving in Montevideo after a 23-hour flight and in tornado-like conditions was not the best impression we could have made. I am truly sorry. Finally, we are very pleased that our sister hotel, the MGallery Costanero, was a more welcoming alternative for you in this situation, and that their staff, already aware of your experience here, contributed to your well-being. I remain at your complete disposal, and I am sure that in another setting you will be able to enjoy our facilities and the type of service we typically provide to our guests even more. We appreciate you bringing this matter to our attention, as it helps us to improve. If you wish to discuss this issue further, please do not hesitate to contact me directly. Sincerely, Diego Marcone General Manager diego.marcone@sofitel.com Sofitel Montevido Casino Carrasco & Spa

Beautiful Architecture and Great Stay by the Rambla

Tripadvisor 评级 4.0/5

ausHamburg 经 TripAdvisor 认证的评论

I recently stayed at this hotel in Montevideo and was genuinely impressed by its beautifully designed, architecturally remarkable building right on the Rambla. The entrance hall is stunning, and the rooms are exactly what you would expect from a five-star property: comfortable, elegant, and well equipped. Breakfast was good, though not outstanding. The only surprising flaw was that my room had a chocolate wrapper and a small plastic ball left behind by the previous guests—items that were clearly overlooked during cleaning. Apart from this isolated incident, the overall cleanliness was excellent. One important point: the hotel is located about 30–45 minutes from the city center, depending on traffic. Had I known this in advance, I might have chosen a different five-star hotel downtown. But if the distance doesn’t bother you, this is a wonderful place to stay and easy to recommend.

Very disappointing

Tripadvisor 评级 1.0/5

Tony H 经 TripAdvisor 认证的评论

I’m baffled that the Sofitel in Montevideo carries the same name as the brand I’ve trusted for years. The front desk staff set the tone right away with curt, condescending service that made check-in feel like an inconvenience to them. Housekeeping wasn’t any better; requests went unanswered, and the team seemed impossible to reach. Breakfast was the final frustration. The staff spent more time chatting with one another than paying attention to guests, leaving tables waiting while they caught up with their coworkers. This “grand dame” of Montevideo may have a storied past, but it’s coasting on old reputation. The current service level is nowhere near what travelers expect from Sofitel, and it shows at every turn. I wouldn’t return.

Garcia is wonderful!

Tripadvisor 评级 5.0/5

Jenifer B Couples - 经 TripAdvisor 认证的评论

A beautiful hotel & restaurant on the water . The service is impeccable & our morning waiter Garcia, was very attentive.the buffet has fresh fruit , juices, coffee, eggs, desserts, meats, , everything you need & if they don’t have it Garcia will bring it .

What an amazing stay at this historic hotel!

Tripadvisor 评级 5.0/5

CritterTravels 经 TripAdvisor 认证的评论

Our room was excellent and had a great view! The restaurant at the hotel was simply amazing! The front desk assistance was top notch! Specifically, thanks Chiara for arranging our dinners, a tango show and excursions! Looking forward to a return visit!

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其他网络用户评价我们的酒店

  • 558 评论 9.5/10 位置
  • 875 评论 6.5/10 房间
  • 1,718 评论 8.8/10 服务
  • 17 评论 4/10 上网
  • 479 评论 8.8/10 设施
  • 421 评论 8.9/10 氛围
  • 240 评论 8/10 食物
  • 233 评论 7.8/10 早餐

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。