Sofitel Montevideo Casino Carrasco and Spa 5 星

客户意见评级 (ALL 评级) 4.4/5 966 评论

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Sofitel Montevideo Casino Carrasco and Spa - Image 1
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Rbla Republica de México 6451, 11500 蒙得维的亚, 乌拉圭

描述

酒店其他优惠

  • 酒店设有 5 个活动场地，最多可容纳 250 人

  • 全年开放的室内和室外温水泳池

  • 专享水疗中心、美容沙龙、按摩室和桑拿房

  • 专享酒吧，采用现代装饰，可欣赏海滩美景

  • 餐厅供应独特且可持续的有机美食

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酒店位置

Sofitel Montevideo Casino Carrasco and Spa

Rbla Republica de México 6451
11500 蒙得维的亚
乌拉圭

GPS:-34.890555, -56.055278

电话
传真 +598 2601 9127

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

RESTAURANT 1921

Restaurante 1921 餐厅可欣赏海滩和卡拉索街区的美景，提供创意十足的美食，将我们的卓越特色菜肴与当地有机食品结合到一起。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  966 评论

TripAdvisor 评级  4.5/5  1,632 评论

卓越奖 2025

Excellent experience

Tripadvisor 评级 5.0/5

Nelson F 经 TripAdvisor 认证的评论

It was a wonderful experience. Everyone there treated us with care and tried to be as helpful as possible. Especially helpful was Juan, the head of operations there. We suggest staying there and get the royal treatment. Warm regards, Nelson and Katharine

Please don't miss the hotel carrasco if you are in the area

Tripadvisor 评级 5.0/5

Iris S 经 TripAdvisor 认证的评论

I can't say enough good things about this beautiful hotel and its amazing staff. We arrived late one evening after a very long day of traveling and a bad experience at a different hotel - at the time my card was not working and I could not reach the bank. Mauro was lovely with us, helped us find a solution and got us a beautiful room. Joaquin was also incredibly kind. The dining staff is wonderful - they always had my tea with lemon slices ready as soon as I came to breakfast. They are lovely, listened to my attempts at Spanish and helped both of us to get what we needed. The housekeeping staff is the best. Daniella took beautiful care of our room and always left us chocolates :) Facilities: gorgeous. The spa is amazing, pool is relaxing and they offer a full range of services we did not have time to access. The architecture is elegant and beautiful with amazing additions such as life sized horse statues with lamps on their heads. Rooms are luxurious with comfortable beds, beautiful showers and every window offers a view of beautiful Montevideo. Location: steps from the beach and within walking distance of wonderful shops and restaurants. We came here to visit sites associated with flight 571 and were able to walk to many of them. The neighborhood is full of beautiful historic homes and parks. We were thrilled to see wild parakeets, something we just don't have at home. Food: out of this world. The breakfast is included, with a range of food from fresh fruit to bacon, pastries, cereal, yogurt, greens and olives. A la carte is available for a very small extra fee. Lunch and dinner were fantastic. There is probably more I'm forgetting but I can only say, if you have an opportunity to stay at this historic hotel, please do so. You won't regret it.

Sofitel Mt Video Nightmare

Tripadvisor 评级 1.0/5

Luziah H 经 TripAdvisor 认证的评论

On my hotels to AVOID list the Sofitel in Mt Video is amongst the top five. Post 23hr flight Doha- Madrid- Mt Video I was looking forward to a good rest. There was a tropical cyclone upon arrival thus a dramatic entrance of fighting doors that had to be closed by force. My ocean front room 307 was in pole position for the wind and rain. One side of the window was properly sealed and the left side not. The noise was deafening as the wind came through the badly sealed ocean front window. The hotel surely knew this as they did not send someone when I complained. I asked twice to talk to the manager who avoided me. I found her and she conceded I could leave the hotel without penalty. I found a room through trip advisor and left for the lovely boutique Hotel Constanero. I have an ocean front room and absolutely NO noise from the raging gale outside. The staff are charming and very attentive and friendly contrary to the Sofitel.

Dear Mrs. Luziahh, good morning. I am writing to offer our sincerest apologies for the inconvenience you experienced during your recent stay at the Sofitel Montevideo Casino Carrasco & Spa, especially regarding your request for a manager on two separate occasions. I am truly sorry that the weather conditions and the emergency situation we were dealing with due to the extreme weather factors experienced last Saturday meant that our on-duty manager (Housekeeping Manager) was attending to complex situations at that time. I understand that she was eventually able to meet with you. Thank you for your comment regarding the room and the wind noise. It is true that this room was very exposed to the storm, and given the high occupancy on Saturday, the reception team was able to offer you a room with less exposure. In any case, since yesterday, Sunday, now that the storm has passed, our maintenance team has inspected each window to repair any latches and seals that were insufficient during the storm. We apologize for this. Unfortunately, due to the style of our building and the lack of adjacent buildings, our property is more exposed to the effects of exceptional storms like this one. Regarding the service and the missed opportunity on our part, your reservation was entered into our system on Saturday morning, a couple of hours before your 11:00 AM arrival at the hotel. We were unaware of your long flight, and although we handed over the room early, breakfast was no longer available. I imagine that arriving in Montevideo after a 23-hour flight and in tornado-like conditions was not the best impression we could have made. I am truly sorry. Finally, we are very pleased that our sister hotel, the MGallery Costanero, was a more welcoming alternative for you in this situation, and that their staff, already aware of your experience here, contributed to your well-being. I remain at your complete disposal, and I am sure that in another setting you will be able to enjoy our facilities and the type of service we typically provide to our guests even more. We appreciate you bringing this matter to our attention, as it helps us to improve. If you wish to discuss this issue further, please do not hesitate to contact me directly. Sincerely, Diego Marcone General Manager diego.marcone@sofitel.com Sofitel Montevido Casino Carrasco & Spa

Beautiful Architecture and Great Stay by the Rambla

Tripadvisor 评级 4.0/5

ausHamburg 经 TripAdvisor 认证的评论

I recently stayed at this hotel in Montevideo and was genuinely impressed by its beautifully designed, architecturally remarkable building right on the Rambla. The entrance hall is stunning, and the rooms are exactly what you would expect from a five-star property: comfortable, elegant, and well equipped. Breakfast was good, though not outstanding. The only surprising flaw was that my room had a chocolate wrapper and a small plastic ball left behind by the previous guests—items that were clearly overlooked during cleaning. Apart from this isolated incident, the overall cleanliness was excellent. One important point: the hotel is located about 30–45 minutes from the city center, depending on traffic. Had I known this in advance, I might have chosen a different five-star hotel downtown. But if the distance doesn’t bother you, this is a wonderful place to stay and easy to recommend.

Very disappointing

Tripadvisor 评级 1.0/5

Tony H 经 TripAdvisor 认证的评论

I’m baffled that the Sofitel in Montevideo carries the same name as the brand I’ve trusted for years. The front desk staff set the tone right away with curt, condescending service that made check-in feel like an inconvenience to them. Housekeeping wasn’t any better; requests went unanswered, and the team seemed impossible to reach. Breakfast was the final frustration. The staff spent more time chatting with one another than paying attention to guests, leaving tables waiting while they caught up with their coworkers. This “grand dame” of Montevideo may have a storied past, but it’s coasting on old reputation. The current service level is nowhere near what travelers expect from Sofitel, and it shows at every turn. I wouldn’t return.

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其他网络用户评价我们的酒店

  • 554 评论 9.4/10 位置
  • 870 评论 6.5/10 房间
  • 1,729 评论 8.8/10 服务
  • 16 评论 4.2/10 上网
  • 479 评论 8.8/10 设施
  • 421 评论 8.9/10 氛围
  • 240 评论 7.7/10 食物
  • 228 评论 7.8/10 早餐

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