Novotel Setif 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.0/5 564 أراء

نضمن لكأفضل سعر
Novotel Setif - Image 1
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Avenue De L Aln, Setif Centre, 19000 SETIF, Algeria

الوصف

خدمات الفندق الإضافية

  • Downtown area

  • Free supervised car park.

  • Free WIFI

  • 470 m2 of meeting facilities.

  • Fitness area and swimming pool

الإقامات المتوفرة لدينا

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موقع الفندق

Novotel Setif

Avenue De L Aln, Setif Centre
19000 SETIF
Algeria

نظام تحديد المواقع العالمي (GPS):36.193248, 5.410686

الهاتف
فاكس +213 36 99 20 20

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

GOURMET BAR

Dine however you want, whenever you want. Enjoy simple, tasty, healthy and balanced cuisine at any time and satisfy all your cravings. Take a moment to relax in the restaurant, bar or terrace, or even in your room.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.0/5  564 أراء

تقييم TripAdvisor  4.5/5  195 أراء

2023 شهادة تميّز

جيدة جدا

ملاحظة أراء العملاء 5.0/5

Raees A. A. العائلات - تقييمات مؤكدة لفندق ALL

ممتازة

Very Disappointing

ملاحظة Tripadvisor 2.0/5

Scenic09841367838 المسافرون بغاية العمل - تقييم TripAdvisor المعتمد

It might be strange to rate this Novotel as poor and 2* after rating Novotel Tunis as 5* and amazing stay, but I was really disappointed with the quality of the room and service. First the night reception guy, who wasn’t there and kept me waiting for 5 minutes probably, was complaining about another guest to me at 4am after I had a long trip and all I wanted is a room and to sleep. When I got to the room it was smelling like cigarettes, but I was too tired to go down and ask to change. In the morning, I found hair on my bed, the sink was blocked and I found hair in the breakfast. It was extremely poor service. Probably the only good thing was the way the reception lady received my concern and directed to the manager who came right away and wanted to investigate, calling the staff to check the reason and apologized personally for the service. Just dear staff a comment, there is no need to speak in French with a fellow Algerian, like all Algerians in Algeria so please speak the local language, if you don’t know or want to speak Arabic, use English, the official international language. I speak five languages but I really like to speak my mother tongue when I visit my country.

اقامة هادئة

ملاحظة أراء العملاء 4.5/5

Khaldi A. العائلات - تقييمات مؤكدة لفندق ALL

فندق جيد و محترم و محترف سعر جيد مقارنة بالجودة طعام لذيذ و متنوع فريق محترف و مشكور على ذلك النقطة التي خاب ظني فيها عدم توفير نفس الغرفة لي التي اطلبها كل مرة انزل فيها في للفندق مع اني طلبت ذلك في الحجز

ملاحظة أراء العملاء 4.5/5

M. I. E. المسافرون المنفردون - تقييمات مؤكدة لفندق ALL

انا معجب كثيرآ بالخدمات في الإستقبال و طريقة تعاملهم معي

Novotel hotel in Setif, Algeria.

ملاحظة Tripadvisor 1.0/5

Z S تقييم TripAdvisor المعتمد

I booked at the Novotel Hotel in Setif, Algeria on May 27th 2023 for 5 nights. I am a platinum level member with Accor- which means I stay a lot with Accor. Most hotels have issues but this this Novotel has huge issues: 1. They lie. They put me in an executive room when they told me that they upgraded me to a Junior Suite. Also I asked for sleepers but they said they don’t have those in this hotel. When I complained on my last day about other issues, slippers miraculously appeared in my room. 2. They give only one Towel, one coffee per night no matter what you request or beg. 3. Only one lemonade per stay. 4. The bath robe was brought on the first day then taken away again. 4. You cannot talk to management before 10 am, because they don’t show up until them or perhaps the staff is too scared to tell them. 5. Whatever you ask for ( eg a good coffee), they make sure that you can pay for it before they bring anything. I asked for a little salt and it was given to me in an aluminium paper instead of a normal salt container ( because it was after 10.30 pm). Very strange behavior. 6. All staff seem to be scared and take no initiatives 7. All management is absent. I am still shocked from my stay at this hotel. The senior Manager ( who was sent from France) should be fired first. New manager should bring new management team and new staff. From there I stayed at the Sofitel Arc de Triomphe. Amazing hotel and amazing staff. Perhaps new management at Novotel should be sent there first to learn how to deal with customers, especially loyal customers. I will never stay at any accor hotel again in Setif. It is a disgrace to the accor brand.

Dear guest, First, thank you for taking time to share your feedback with us following your stay at Novotel Setif. I am sorry to hear that you were disappointed with your stay. I treat all your comments with the utmost seriousness and I already investigated this unfortunate matter. Please be reassured that your room were inspected before your arrival by our room division manager and after you complained at the reception he has verified once again the set up with your presence, actually as you mentioned in your review the slippers were missing, however, we gave it to you right after this. Once again please accept our sincerest apologies. Then, regarding the upgrade, our front office team granted you an Executive room because the Junior Suite was not available, please note that the upgrading is always offred depending availability. Again, I sincerely apologize for the inconvenience caused. I hope you haven't lost the trust you've shown in our organization and you will give us an opportunity to serve you better in the future Kind regards

بالاشتراك مع TripAdvisor

تقييمات فنادقنا من مستخدمين آخرين

  • 158 أراء 9.7/10 الموقع
  • 301 أراء 6.6/10 الغرفة
  • 761 أراء 9.4/10 الخدمة
  • 5 أراء 8.6/10 إنترنت
  • 208 أراء 7/10 مستوى النظافة
  • 133 أراء 8.4/10 المطاعم
  • 131 أراء 6/10 مستوى الراحة
  • 111 أراء 7.9/10 الإفطار

مشغّل بواسطة Trustyou

منشآتنا الأخرى القريبة

ibis Setif 3 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.0/5 (252 أراء)

عند m 0

الاطلاع على الفندق
جميع فنادقنا في Setif

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (قد تُدفع بعض الضرائب عند الوصول إلى الفندق (على سبيل المثال، ضريبة المدينة) وفقًا للوائح المحلية.) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.