Pullman Zhangjiajie

Pullman Zhangjiajie 5성

고객 평점 (ALL 평가) 4.3/5 31 리뷰

지도에서 보아라.

호텔설명

호텔 추가 정보

  • For your convenience, please pay attention to the current epidemic and control information.

  • 10-mins walk to Zhangjiajie National Forest Pk., 25-mins drive to Grand Canyon Glass.

  • The first five-star international hotel in Zhangjiajie

  • Next to the Charming Xiangxi Cultural Square

  • Located in a high quality ecological environment with beautiful natural scene

Planet 21 참여 호텔로 서비스 산업의 지속 성장 가능을 위해 적극적으로 노력하고 있습니다.

ALLSAFE 승인 호텔

호텔 위치

Pullman Zhangjiajie

No. 188 Gaoyun Road, Wulingyuan, Zhangjiajie, Hunan, China
427400 ZHANGJIAJIE
China

GPS:29.346644, 110.546386

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

요약
호텔 인근
  • 수영장
  • 주차장
  • 레스토랑
  • 휠체어 통행 가능 호텔
  • 웰빙
  • 에어컨
  • Wi-Fi
  • 조식
  • 회의실

숙박

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.3/5  31 리뷰

TripAdvisor 평가  4.5/5  1,115 리뷰

The worst pullman experience so far in my life

트립어드바이저 평점 2.0/5

MikoBayuaji TripAdvisor 인증 리뷰

Don't judge hotel by its general international image and the picture in the social media hahahahah, at least that what i learnt from this china's national holiday trip in zhangjiajie. I did really have a great expectation when i booked it in Accor ALL app. Unfortunately, it was not a good experience in reality This hotel is really looks old and honestly it looks like regional government owned manage hotel rather than a pullman. Their breakfast area is a chinese restaurant which not provide too many small table so if i dont go there early in the morning i need to share my breakfast session with strangers (who i don't even understand their language). As other chinese hotel, their officer can not speak english well. I actually already get used to it. The thing is i see 1/2 foreign look officer there but neither of them take initiative to at least greet the unchinese speaking guest like me. The worst things are: 1. i order a deluxe executive room with lounge access for my stay, but it turns out the lounge access is just a soft drink / soda drink in their open lobby lounge. So dont bother to buy their lounge access package next time 2. there is no recognition from the hotel that I am platinum member of ALL Accor 3. I have reported a problem with my air conditioner in the morning which only can produce a warm air rather than cold air which make our room feel more like sauna than a bedroom. The think is they dont report to me at all whether they already check it or not until i ask them again in the late afternoon after i arribe from my trip (because i still feel my bedroom feels like sauna). Finally they told me that the cool air conditioner already turn into a warmer (Which i'm okay if they told me clearly before) and ask me to open my window so that my room can be cool down. I definitely will not choose this hotel again if I go to zhangjiajie again in near future.

Dear MikoBayuaji, Thank you for staying with us and taking the time to give us your valuable feedback. We would like to offer our sincerest apologies for any inconveniences caused. We are deeply disappointed that we are not able to give you the best experience. We have made a note of every single concern highlighted by you and ensure you that corrective measures put in place immediately. Please accept our sincere apologies. We will surely work towards improvising your experience during your next visit. Allow us the opportunity to serve you again.

Please install safety lock on the doors

트립어드바이저 평점 5.0/5

Busymom202 가족 - TripAdvisor 인증 리뷰

Pros: - Staff were all very courteous from the driver who picked us up, check in staff, cleaning ladies, restaurant waiters, chef, etc even if they speak limited English or no English at all. - Rooms are nice and clean. - Location is very close to Zhangjianie National Park. Cons: - Please install safety locks in room 3652 like a chain bar guard, swing bar door guards that cannot be accessible from outside. I am always worried that anybody with an access card can just go into our room anytime. I think there was one installed before and was removed because there were some markings on the door. - please install bidet in your toilets too.

Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that some your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Close location to Park

트립어드바이저 평점 5.0/5

Solomon F Couples - TripAdvisor 인증 리뷰

Located close to the park and that was a great advantage as we travelled there during Golden Week.Room was big and clean.Ate at restaurant a couple of times and staff were helpful as we did not speak Mandarin.Biggest annoyance is that the hotel still allow smoking within the hotel especially near the pool where we could see ashtrays and cigarette butts. At times the elevator smelled of cigarette smoke. Accor need to rectify this issue !

Dear Solomon F, Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that some your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, 尊敬的Solomon F: 十分感谢您花时间告诉我们有关您在 Pullman Zhangjiajie 的体验。很遗憾有些方面未能达到您的期望,请允许我向您表达我最诚挚的歉意。 在 Pullman,我们孜孜以求,不断改进,希望能向每一位客户提供高水准的体验,因此您的反馈对于我们的提高十分重要。请放心,我们正采取适当的措施来解决所存在的问题并预防将来再次发生。 非常感谢您向我们告知您的担忧,希望在不久的将来有机会为您奉上更好的服务。 谨启

Nice hotel heat location

트립어드바이저 평점 4.0/5

Rony K Couples - TripAdvisor 인증 리뷰

The Pullman Zhangjiajie is great potential and perfect location for visiting the main attractions.The rooms are sizable and well equipped, Gim is outdated, hotel club is closed, spa is below expectation. Hotel restaurants are good and recommended.Hotel staff are very friendly and helpful which make a great difference Management is very supportive.

Dear ronnyco1, Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that some your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, 尊敬的ronnyco1: 十分感谢您花时间告诉我们有关您在 Pullman Zhangjiajie 的体验。很遗憾有些方面未能达到您的期望,请允许我向您表达我最诚挚的歉意。 在 Pullman,我们孜孜以求,不断改进,希望能向每一位客户提供高水准的体验,因此您的反馈对于我们的提高十分重要。请放心,我们正采取适当的措施来解决所存在的问题并预防将来再次发生。 非常感谢您向我们告知您的担忧,希望在不久的将来有机会为您奉上更好的服务。 谨启

Below average

트립어드바이저 평점 2.0/5

cyclabout Couples - TripAdvisor 인증 리뷰

Located just a short walk from Wulingyuan and entrance to national park although over 1 hr taxi drive from airport. Rooms are spacious if dated. Unfortunately we were given a smoking room despite requesting non smoking room. Facilities were basic with exorbitant charges to hire bicycles or use table tennis.

Dear guest, Thank you for taking the time to share your wonderful feedback. We are delighted to know that you appreciated our convenient location.Sorry for arranging a smoking room.I'd like to tell you that if you need any help, you can call extension number"5",our assisstant manager is waiting to help you. We look forward to welcoming you back again. Do let us know if we can be of any assistance to make your next trip to Zhangjiajie even more memorable. Wishing you safe travels.

제휴 TripAdvisor