Dear Axel M., Thank you for your feedback regarding your stay at the Novotel New Delhi Aerocity. We are pleased to hear that you were satisfied with the quality of our rooms and our fitness center. However, we deeply regret that the noise level during your stay was uncomfortable for you. We strive to create a pleasant atmosphere for our guests, and we take your comments regarding the acoustics and noise level in the restaurant seriously. We understand that a quiet environment is important, especially in a hotel of this caliber. We will take your feedback into consideration in order to enhance our guests' experiences. Your remark regarding the loudspeaker calls is also valuable, and we will pass on appropriate reminders to our guests to promote a respectful coexistence. Sincerely, Manish Dayya General Manager Novotel New Delhi Aerocity

Dear Mr. K., Thank you for sharing your feedback. We are pleased to know that you found your stay comfortable overall. However, I sincerely apologize for the issue with the shower temperature during your second morning, which clearly impacted your experience. Please be assured that your comments have been shared with our Engineering team for review and corrective action. As a valued ALL Classic member, we appreciate your feedback and thank you for your continued loyalty. We hope to welcome you back for a more seamless stay in the future. Warm regards, Manish Dayya General Manager Novotel New Delhi Aerocity

Sehr geehrter Herr D., vielen Dank für Ihre positive Rückmeldung und die wertvollen Anregungen. Es freut uns zu hören, dass Sie mit dem Standard und der Organisation unseres Hauses zufrieden waren. Ihr Vorschlag bezüglich einer Puffer-Zone für den Check-In wird intern geprüft, um unseren Service weiter zu optimieren. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Warm regards, Manish Dayya General Manager Pullman & Novotel New Delhi Aerocity

Dear Mr. Guido G., Thank you for taking the time to share your feedback and for your continued loyalty as a valued Platinum member of ALL – Accor Live Limitless. While I am pleased to note that you appreciated aspects of your stay, I sincerely apologize for the unpleasant odor in your room and the impact it had on your overall experience. This is certainly not reflective of our cleanliness and comfort standards, and I regret the inconvenience caused. Please be assured that your feedback has been shared with our housekeeping and engineering teams for immediate corrective action to prevent a recurrence. It would be my pleasure to personally assist you with your future stays and ensure a seamless and comfortable experience. I would be happy to remain your single point of contact, and you may reach out to me directly for any assistance or arrangements. We truly value your patronage and look forward to welcoming you back for a much-improved experience. Warm regards, Sonal Dogra Guest Experience Manager Novotel New Delhi Aerocity 96… so…

Dear Mr. F., Thank you for your excellent feedback and for choosing Novotel New Delhi Aerocity for your business stay. We are truly delighted to know that you felt at home with us and appreciated the inclusive approach of our team. Your kind recognition of Revinder and the entire team is sincerely valued and will be shared with them. We also appreciate your constructive suggestions regarding sustainability initiatives, which are important to us as we continue to enhance our efforts. We look forward to welcoming you back again soon. Sincerely, Manish Dayya General Manager Pullman Novotel New Delhi Aerocity

Sehr geehrter Herr P., Vielen Dank für Ihre positive Rückmeldung. Es freut uns zu hören, dass Sie die Lage, die Zimmer und das Frühstück genossen haben. Wir schätzen Ihr Feedback zur Badgestaltung und werden dies intern besprechen. Mit freundlichen Grüßen, Sonal Dogra Guest Experience Manager so… Novotel New Delhi Aerocity

Dear Sankar M., Thank you for your positive feedback. We are thrilled to hear that you had an excellent experience at our hotel. Your satisfaction is our top priority, and we look forward to welcoming you back in the future. Warm Regards, Sonal Dogra Guest Experience Manager so… Novotel New Delhi Aerocity

Sehr geehrter Herr W., Vielen Dank für Ihre positive Rückmeldung. Es freut uns sehr zu hören, dass Sie mit der Lage unseres Hotels und dem Service unseres Teams zufrieden waren. Ihr Wohlbefinden hat für uns höchste Priorität, und wir sind dankbar für Ihr Lob. Mit freundlichen Grüßen, Sonal Dogra Guest Experience Manager Novotel New Delhi Aerocity T +91… | M + 91…48 | so… www.all.accor.com

Sehr geehrte Frau B., Vielen Dank für Ihre positive Rückmeldung. Es freut uns sehr zu hören, dass Ihnen die modernen Zimmer und die Auswahl unseres Frühstücksbuffets gefallen haben. Ihre Zufriedenheit ist uns wichtig und wir schätzen Ihr Feedback. Best regards, Sonal Dogra Guest Experience Manager Novotel New Delhi Aerocity T +91… | M + 91…48 | so… www.all.accor.com

Dear Mr. M. Thank you for sharing your feedback with us. I sincerely apologize for the inconvenience you faced with the minibar being locked during your stay. We regret that this was not communicated to you at the time of check-in. Please be assured, I have shared your comments with the team to ensure such oversights are avoided in the future. Should you stay with us again, we will be happy to ensure your minibar is accessible and prepared as per your preferences. We truly appreciate your feedback and look forward to welcoming you back for a much more seamless experience. Best regards Neha Sharma Yadav Director Of Rooms Pullman and Novotel New Delhi Aerocity Asset No. 02, GMR Hospitality District, IGI Airport, New Delhi – 110037, Indien. T +9… | M +9… | Ne… www.all.accor.com

Sehr geehrter Herr J., vielen Dank für Ihr positives Feedback zu Ihrem Aufenthalt im Novotel New Delhi Aerocity. Es freut uns sehr zu hören, dass Sie die Annehmlichkeiten unseres Hotels, wie die Sauberkeit der Zimmer, den Wellnessbereich und das freundliche Personal, genossen haben. Es ist schön zu wissen, dass die Sound Healing Session am Pool ein Highlight für Sie war und zu Ihrer Entspannung beigetragen hat. Wir hoffen, Sie bald wieder bei uns willkommen heißen zu dürfen. Mit besten Grüßen, Neha Sharma Yadav Director Of Rooms Pullman and Novotel New Delhi Aerocity Asset No. 02, GMR Hospitality District, IGI Airport, New Delhi – 110037, India. T +9… | M +9… | Ne… www.all.accor.com

Dear Mr. W., Thank you for your positive feedback! We are delighted to hear that you enjoyed your stay, found the room clean, and appreciated our service. Your comments regarding the check-in experience are invaluable to us. Best regards Neha Sharma Yadav Director Of Rooms Pullman and Novotel New Delhi Aerocity Asset No. 02, GMR Hospitality District, IGI Airport, New Delhi – 110037, India. T +9… | M +9… | Ne… www.all.accor.com

Sehr geehrter Peter, Vielen Dank für Ihr positives Feedback! Es freut uns sehr zu hören, dass Sie mit unseren Bedingungen und dem Service zufrieden waren. Ihre Anerkennung für die Sauberkeit und die Freundlichkeit unseres Personals wissen wir sehr zu schätzen. Nous vous remercions pour vos commentaires suite à votre séjour à Pullman New Delhi Aerocity. Je suis ravi que votre séjour ait été confortable et agréable dans notre hôtel. Un grand merci pour vos compliments sur l’accueil chaleureux de mon équipe, qui nous encourage dans nos efforts pour améliorer continuellement la qualité de nos installations et services hôteliers. Merci encore une fois pour avoir partagé vos commentaires positifs et nous sommes impatients de vous accueillir à nouveau avec des services renouvelés lors de vos futures visites. Restez en sécurité. Mit freundlichen Grüßen, Ishita Makhija Guest Experience Manager Novotel New Delhi Aerocity

Dear Carolin L. Vielen Dank für Ihr positives Feedback! Es freut uns zu hören, dass Ihnen unser Hotel, die Zimmer und das Frühstücksbuffet gefallen haben. Ihr Lob über unser Personal ist sehr wertvoll für uns. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit besten Grüßen, Ishita Makhija Guest Experience Manager Novotel New Delhi Aerocity

Dear Hannes, Thank you very much for your positive feedback regarding our hotel and the rooms. We are sorry to hear that you found the airport pickup service to be overpriced. We appreciate your feedback and will take it into consideration in our deliberations. Sincerely, Ishita Makhija Guest Experience Manager Novotel New Delhi Aerocity

Vielen Dank für Ihr positives Feedback! Es freut uns sehr zu hören, dass Sie Ihren Aufenthalt bei uns genossen haben und wir Ihre Erwartungen erfüllen konnten. Mit freundlichen Grüßen, Ishita Makhija Guest Experience Manager Novotel New Delhi Aerocity