イビススタイルズカターニアアチレアーレ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 199 件のレビュー

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Via Madonna delle Grazie 98A/B, Sicilia / Catania, 95024 アチレアーレ, イタリア

説明

ホテルのその他の情報

  • エコフレンドリーホテル、エコラベル取得 2024-2025

  • 屋内大型駐車場

  • コンチネンタル・ブレックファストスタイルの朝食ビュッフェ

  • ティンパ自然保護区に隣接

  • 空港とエトナ海岸リゾートに近接

当ホテルの客室

ホテル所在地

イビススタイルズカターニアアチレアーレ

Via Madonna delle Grazie 98A/B, Sicilia / Catania
95024 アチレアーレ
イタリア

GPS:37.594682, 15.169405

電話番号
ファックス +39 095 607918

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • シャトル
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

LA GAZZENA

豊富な種類のお飲み物を取り揃えております。香りと味覚に合う温菜や冷菜をお召し上がりいただけます。夜のピザデリバリーサービスも行っています。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  199 件のレビュー

トリップアドバイザーの評価  4.3/5  1,448 件のレビュー

2024エクセレンス認証

A pleasant and smooth stay in Catania

トリップアドバイザーの評価 5.0/5

sdigitalpt トリップアドバイザー認証口コミ

The stay in this hotel was really pleasant and if we go back again to Sicily, we will surely stay at the same hotel. The rooms were spacious and clean. The staff was friendly and really helpful, especially Valentina (she's a true star) and Giovanni at the reception desk. They were genuine "problem solvers", always with a big welcoming smile and ready to act when needed, and they've created all the conditions for our stay to be as smooth as it could be. A big thank you to both of them. Hope to see you soon.

Thank you so much for your wonderful review! We’re thrilled to hear that you had such a pleasant stay and that our spacious, clean rooms met your expectations. Valentina and Giovanni will be delighted to know their efforts made such a positive impact—they truly are stars of our team! Your kind words motivate us to keep providing the best service possible. We look forward to welcoming you back on your next trip to Sicily!

Not good

トリップアドバイザーの評価 2.0/5

Collin L Couples - トリップアドバイザー認証口コミ

Place to sleep would not stay here aging the staff was great very nice the coffee was terrible there were bugs in the room it is down some kinda creepy one way ally that was not labeled oh and one last thing the wasp attack me and my gf in our room. Not fun.

Thank you for sharing your experience. We’re glad to hear that you found our staff friendly and helpful. However, we are truly sorry for the inconveniences you encountered, including the issues with bugs and the wasp incident, as well as the difficulties with the room location. Regarding the coffee, we offer both a beverage dispenser and two Lavazza coffee machines to ensure a variety of options for our guests. Please know that we take your feedback seriously and will work on improving these aspects to provide a better stay for our guests. We regret that your experience did not fully meet your expectations and appreciate you bringing these matters to our attention. We hope you will consider giving us another chance in the future.

Sauna hotel !

トリップアドバイザーの評価 1.0/5

Getaway15830012306 トリップアドバイザー認証口コミ

Very disappointed. Air-conditioning not functioning properly.. inside it was extremely hot. Some people were seen in the middle of the night outside the hotel to cool themselves. Breakfast.. boiled eggs were served cold from the refrigerator.

Hotel not to be trust

トリップアドバイザーの評価 1.0/5

joseph p トリップアドバイザー認証口コミ

Ac was disaster during a heat wave i pretend a good quality of accommodation.friend of our group was sent in another room wich is far for 100 meters away from the group this is a bad situation and not acceptable.and during the dinner we was set on a table with the sun front of us.

Dear Sir, We are very sorry, unfortunately due to an electrical fault at night the air conditioning chiller went off. I n the morning we immediately took care of it. The air conditioning in our hotel works perfectly. Your review has the sense of spite that adds nothing to the readers. We apologize for the inconvenience.

So Bad Experience

トリップアドバイザーの評価 1.0/5

Caroline G トリップアドバイザー認証口コミ

I could say The Hotel and all the rooms are nice but you must arrange the Aircondition no fresh air !! If you want positive feedback work on this issue before you will loose so much Tourists.... Me definately i wont be your guest anymore im so dissapointed with the Aircondition issue !!! I went to many any hotels but ive never found this issue . Thanks .

Dear guest, First of all, thank you for taking the time to provide us with your feedback on your experience at our hotel. I am sorry to read that your dissatisfaction refers to the air conditioning system. I can assure you that the air conditioning system works. During the days you were guests in our hotel, the rooms had a temperature of 24 degrees, when outside it was 40 degrees during the hottest hours. Each room has the possibility of lowering and/or increasing the temperature +3 degrees or -3 degrees. Your request was to have a temperature of 16 degrees or even less. In addition to your group, the hotel was occupied by many other guests who did not complain about this problem, so probably the temperature was fine. The front desk staff and the maintenance staff did everything they could to respond to your problems, checking daily that the system was ok, but there was nothing wrong. It was probably a question of different habits and standards regarding the use of air conditioning. We are sorry but we hope to welcome you again in our hotel in the future.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 198 件のレビュー 8.5/10 ロケーション
  • 294 件のレビュー 7.9/10 客室
  • 210 件のレビュー 8.9/10 サービス
  • 12 件のレビュー 6.8/10 インターネット
  • 256 件のレビュー 8.3/10 朝食
  • 190 件のレビュー 7.7/10 快適さ
  • 121 件のレビュー 6.9/10 清潔さ
  • 56 件のレビュー 9/10 雰囲気

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