Mercure Siracusa Prometeo 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 268 件のレビュー

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Mercure Siracusa Prometeo - Image 1
Mercure Siracusa Prometeo - Image 2
Mercure Siracusa Prometeo - Image 3
Mercure Siracusa Prometeo - Image 4
Viale Teracati 20, 96100 SIRACUSA, イタリア

説明

ホテルのその他の情報

  • Located in the heart of the city

  • Free Wi-Fi throughout the hotel

  • A stone's throw from the Archaeological Park and 20 minutes walk from Ortigia Island

  • Room service available

  • Smart TV connected to the internet

当ホテルの客室

ホテル所在地

Mercure Siracusa Prometeo

Viale Teracati 20
96100 SIRACUSA
イタリア

GPS:37.0761, 15.281811

電話番号
ファックス +39 0931 461616

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

PANORAMIC RESTAURANT

The panoramic restaurant offers outstanding dishes that blend different flavors and influences with the evolution of local tradition, a mix of ancient flavors and new experiences. It also offers a wine list with regional and national wines.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  268 件のレビュー

トリップアドバイザーの評価  4.4/5  1,613 件のレビュー

2025エクセレンス認証

Excellent clean, luxury hotel. Fabulous food and spa!

トリップアドバイザーの評価 5.0/5

Linda B トリップアドバイザー認証口コミ

The hotel is close to the Roman ruins. It is also within walking distance to the Syracuse island. Several excellent restaurants nearby.

Great experience

トリップアドバイザーの評価 5.0/5

melissamM763PQ トリップアドバイザー認証口コミ

From the moment you walk in and smell the lobby you know this hotel is being well taken care of. Room was clean. Bathroom was clean. Towels were clean. Everything you can ask for. As a bonus breakfast was really good and there’s a rooftop pool. No complaints. Slept throughout the night. Staff was very nice.

Short break

トリップアドバイザーの評価 5.0/5

Dotty5200 トリップアドバイザー認証口コミ

Cleaners, breakfast and bar staff and staff and reception staff have been fantastic. Friendly and helpful and nothing was too much trouble. We stayed in privilege room on second floor. Room was large and comfortable. Breakfast was great, quite a large variety to chose from. Roof top pool was an added bonus and we always managed to get some m loungers. Would definitely recommend this hotel. The price we paid gave great value for money,

Trip of a lifetime to Sicily!!

トリップアドバイザーの評価 5.0/5

Guide303263 Couples - トリップアドバイザー認証口コミ

First time visiting Sicily (first generation children who speak fluently ) couldn’t be more happier staying at Mercure Siracusa Prometeo. Walking into the lobby where we were welcomed by Umberto, who was more than hospitable and greeted us as if we were family. Whatever our needs where he made sure they were met by accommodating us and giving us advice of where to eat and how to navigate around Siracusa. The rooms were immaculate , the rooftop pool and view were incredible especially at sunset having a glass of wine and watching the sun go down was breathtaking. I highly recommend this hotel for its hospitality and accommodations and also the wonderful breakfast and dinner they serve . Thank you to Umberto and staff for a wonderful stay. Jesse and Maria ❤️

Poor Value - would not recommend.

トリップアドバイザーの評価 2.0/5

FrequentTraveller096 トリップアドバイザー認証口コミ

Definitely the most expensive Mercure hotel I have stayed in. Probably the most expensive Accor hotel I have ever stayed in. At 361 Euro (Room Only – no breakfast) for the lowest category and smallest room in the hotel this is a rip-off. Room overlooked what is probably the busiest and noisiest road in Siracusa. Must be very close to the hospital, given the continuous sirens from ambulances. I was not recognised as a Gold Accor member and was offered no upgrade. Internet was so slow it was almost unusable. No glasses in rooms, only paper cups, which leaked all over the side tables and floor. Housekeeping was inconsistent with having to ask staff for items that had not been attended to. E.g. coffee, towels, paper cups. One sachet of de-caf and one sachet of regular coffee only. Pool area – towels were difficult to obtain and were of poor quality

Dear Guest, Thank you for sharing your detailed feedback. I'm truly sorry to hear that your experience did not meet your expectations, and I sincerely regret the disappointment you felt during your stay. Please accept my apologies for the issues you encountered — especially as a valued ALL Gold member. Recognition of our loyal guests is a priority, and I’m very sorry if you did not feel acknowledged or offered the benefits you are entitled to. I will personally follow up with the team to ensure this is not overlooked in the future. We are also sorry to hear that the room location and noise affected your comfort. While we do our best to accommodate requests for quieter rooms, we understand that traffic and nearby emergency services can sometimes be disruptive. We will be sure to keep this in mind when assigning rooms, especially for longer stays or sensitive guests. Regarding room amenities and housekeeping, your observations are well noted. We are currently reviewing our in-room offering and service standards, and your comments will be shared directly with the housekeeping department to avoid inconsistencies moving forward. I also understand how frustrating it must have been to deal with slow Wi-Fi — our technical team has been informed to address this issue more thoroughly. Finally, I regret the inconvenience at the pool and with towel availability and quality. This feedback helps us identify where we fall short of delivering the level of comfort and value our guests deserve, particularly at the rates we offer during peak periods. Once again, I appreciate your comments and assure you they are being taken seriously. I hope you might reconsider and allow us the opportunity to provide a much-improved experience in the future. Warm regards, Maurizio Garofalo General Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 342 件のレビュー 8.4/10 ロケーション
  • 367 件のレビュー 8.4/10 客室
  • 399 件のレビュー 9.4/10 サービス
  • 12 件のレビュー 5.5/10 インターネット
  • 260 件のレビュー 8.7/10 朝食
  • 186 件のレビュー 7.5/10 快適さ
  • 147 件のレビュー 8/10 清潔さ
  • 27 件のレビュー 9.6/10 バー＆飲料

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周辺の他の施設

イビススタイルズカターニアアチレアーレ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 (199 件のレビュー)

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。