Mercure Newcastle George Washington Hotel Golf and Spa 4 gwiazdki

Ocena klientów (Ocena ALL) 4.1/5 Liczba opinii: 908

Gwarancja
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Stone Cellar Road, High Usworth Washington, Tyne and Wear, NE37 1PH NEWCASTLE, Wielka Brytania

Opis

O hotelu

  • An ALLSAFE certified hotel

  • Located just 15 minutes away from Newcastle Upon Tyne

  • 8 dedicated meeting rooms accommodating up to 160 guests

  • Fully-licensed wedding venue and reception

  • Indoor pool, spa and jacuzzi located on-site

Nasze pokoje

Lokalizacja hotelu

Mercure Newcastle George Washington Hotel Golf and Spa

Stone Cellar Road, High Usworth Washington, Tyne and Wear
NE37 1PH NEWCASTLE
Wielka Brytania

Pozycja GPS:54.922823, -1.533922

Telefon
Faks +44 191 415 1166

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Carter & Fitch

Zdjęcie nieumowne

PIZZERIA ♦ SMOKEHOUSE ♦ BAR Combining a stylish background and chilled out atmosphere, Carter and Fitch is the place to be for superb food, a cool choice of cocktails and drinks, and a relaxed and friendly vibe. No matter what the occasion we are the des

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.1/5  Liczba opinii: 908

Ocena TripAdvisor  4.0/5  Liczba opinii: 1 408

In need of Modernisation

Ocena na stronie TripAdvisor 2.0/5

GCP1911 Rodziny - Opinia zatwierdzona w TripAdvisor

Stayed for one night with my son when visiting Newcastle to watch Arsenal. Despite being a platinum member and the hotel being quiet we were not upgraded and given a standard twin. I know there were better rooms available as I checked on the app. They should rename these rooms substandard twins. The room was very dated with no air con or fan. The temperature through the night was ridiculously hot. I was told that I would find a fan in the wardrobe. I can only assume they have these in every room as it’s a common issue. The bedside light and one of the main lights flashed like a disco for no reason. Again, I cannot believe they don’t know about this. I was going to speak to reception again when I went down in the morning but after passing the area 3 times, it was unmanned on each occasion. Surely there should be someone there in the mornings when most foot traffic passes through? Not hiding in a back office. Breakfast was fine. Parking was easy and there were also EV chargers which were very handy. Undoubtedly, the worst stay I have had in an Accor hotel for some time and this was my 27th night in one of their hotels this year. It’s a shame because with some investment this could be a nice hotel. I did email the hotel twice to let them know about the issues but have had no reply. I even sent them a video of my disco light!

Mixed feelings

Ocena na stronie TripAdvisor 4.0/5

Christine W Couples - Opinia zatwierdzona w TripAdvisor

Stayed here for four nights. Room was very clean and although not an accessible room there was plenty of room for my wheelchair. Bathroom a bit tired but useable. Had dinner first night but not up to scratch and manager made small reduction on the bill. Breakfast next day was mostly cold and when I mentioned it was told there’d been a wedding the day before and breakfast not in orangery as usual To be fair the breakfast on rest of stay in Orangery was much better but tinned tomatoes ugh what’s wrong with fresh. Ate out for the rest of our stay,

Terrible wedding experience

Ocena na stronie TripAdvisor 1.0/5

stace_500 Opinia zatwierdzona w TripAdvisor

Me and my husband had our wedding here in September, and although we made the most out of the day, there were so many issues, that the operations manager and general manager failed to take any accountability for. I'm posting as I don't want anyone else to have an awful experience on their wedding day, that you spend so much money on and hope to be an amazing day. From things not being set up on arrival, false promises of being able to set up the reception room early before the ceremony, 60 guests being left from 4:30-6:00pm in the small bar area because the staff "forgot" to open the doors to the reception room, resulting in people sitting in the corridor near the toilets and outside near the carpark. No acknowledgement for the gluten free cakes being mixed in with normal cakes, despite being made aware of allergies months prior. Bridesmaids having to ask for the bridal suite to be cleaned at 7:30pm as they luckily popped to the room, they had to ask for dishes to be taken away, bins to be emptied, towels and toilet roll refreshed, which was all meant to be done at 3:30pm but wasn't. The GM stated the cleaning staff misunderstood their role. Gifts that were on the gift table have been lost and not reimbursed or returned. One of my Bridesmaids found a Razor blade on the bathtub in her filthy room. Guests were charged multiple different prices within the bar, but also charged more than they were in the Carter and Fitch bar, then were refused service once this was discovered. The fairy lights in the outdoor pavilion don't work, despite this being a feature discussed on the booking of the venue, and highlighted that we'd love photos taken with the fairy lights outside. Some of the staff were fine, but a lot were rude and didn't want to help or offer any support. On the day of the wedding, I didn't speak to any staff until 2:30pm, apart from the 2 female staff members who delivered breakfast. No one was coordinating my wedding, not even a hello, happy wedding day, do you need anything. All of this was discussed with the operations manager the following day and not so much as an apology was offered, only pushing the blame back onto myself, my husband and our guests. A lot of the same can be said from speaking to the General manager, but he believes because he said sorry, that all was fixed. We've been deeply disappointing by the experience and hope no future couples have the same issues as we did.

Incredible 70th birthday party

Ocena na stronie TripAdvisor 5.0/5

Gillby1982 Opinia zatwierdzona w TripAdvisor

We stayed here this weekend as my mam was celebrating her 70th birthday in the Washington suite. And it was fantastic! The room was perfect, decorated to a lovely standard, staff incredible and the DJ and karaoke went down a storm. We also had a lovely sleep in a giant bed and an excellent breakfast. Really highly recommended, thank you to the staff for making the occasion one to remember.

Pleasant stay

Ocena na stronie TripAdvisor 5.0/5

rob1obe Friends getaway - Opinia zatwierdzona w TripAdvisor

Stayed at this hotel for a golf match, the room I had 125 was very clean and tidy , everything you need was there. All Staff were friendly and helpful . Breakfast was plentiful and cooked and staff here were very helpful and always busy. The minus points were pool very small and drink’s expensive so went out to local pub

Thank you for your kind review. We hope to welcome you again soon

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

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  • 388 Liczba opinii 6.1/10 Czystość
  • 286 Liczba opinii 6.2/10 Śniadanie
  • 195 Liczba opinii 4.9/10 Strefa wellness
  • 179 Liczba opinii 5/10 Dobra oferta cenowa

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