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Hotel Pullman Wuxi New Lake

Nota clientes Avis 4.6/5 3.421 comentários

Hotel aprovado por ALLSAFE

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Como funciona?
+ 18 Serviços

Extras do hotel

  • 3 kilometers away from Wuxi New District High-speed Railway Station

  • 10 minutes drive from Shuofang International Airport

  • 45 minutes from Shanghai by High-speed Railway

  • Espaço internet e WIFI grátis em todo o hotel

  • Parque de estacionamento coberto grátis

Este hotel participa no Planet 21 e age em favor da Hospitalidade Positiva.

Localização do hotel

Pullman Wuxi New Lake

No 30 Hefeng Road
New District
214135 wuxi
china

Tel: +8651085308888

Fax: (+86)51081169999

Check-in desde as 14h00

Check-out até às 12h00

  • CENTRAL BUS STATION :  LINE 788 ND COMMUNICATION CENTER

  • De avião

    WUXI INTL AIRPORT A 6 km / 3,73 milhas

  • De comboio

    WUXI TRAIN STATION A 5 km / 3,11 milhas

GPS:31.490813, 120.3631

Serviços do hotel

Serviços no hotel e nas proximidades

Check-in desde as - Check-out até às

Em resumo

  • Piscina
  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Pequeno-almoço
  • Bar
  • Salas de reunião
Serviços de catering
  • 3 Restaurantes
  • Um Bar
  • Área de churrasco/piquenique
    • Área de churrasco/piquenique
  • Pequeno-almoço
    • Bufete
  • Serviço de quartos
    • Refeições ligeiras frias
    • Refeições quentes
Reuniões/Eventos
  • Sem Sala de reunião
Acessibilidade
  • Hotel com acesso para cadeira de rodas
Equipamentos e serviços do hotel
  • Informações do hotel
    • 399 quartos
    • Um quarto para pessoas com mobilidade reduzida
    • Sem quarto para famílias
    • Sem quarto comunicante
    • 245 quartos para não fumadores
    • 28 pisos
  • Idiomas falados no hotel
    • Chinês (mandarim)
    • Coreano
    • Inglês
  • Wi-Fi
    • WIFI de alta velocidade
    • WIFI nas áreas comuns
    • WIFI no hotel
    • Internet de alta velocidade
  • Ar condicionado
    • Ar condicionado
  • Instalações para pessoas com mobilidade reduzida
  • Porteiro
    • Porteiro
  • Concierge
    • Concierge
  • Equipamento de secretária disponível
    • Auscultadores
    • Fichas e transformadores na receção
    • Máquina de engraxamento de sapatos
Acesso ao alojamento
  • Hotel Parking
    • No local
    • 200 lugares de estacionamento
    • Público
Bem-estar
  • Swimming Pool
    • Coberto
    • No local
  • Fitness Center
    • No local

As nossas opções de alojamento

As nossas reuniões e eventos

As nossas salas de reunião

  • Número de salas de reunião: 6

  • Tamanho máximo: 1.069

  • Capacidade máxima: 1200 pessoas

  • Capacidade máxima para banquetes: 720 pessoas

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Avaliações dos nossos clientes sobre o
Pullman Wuxi New Lake

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

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Classificação ALL 4.6/5

3.421 comentários

Classificação do TripAdvisor 4.5/5

301 comentários

room upgrade

Nota Tripadvisor 4.0/5

bertoh852 Business - 04/08/2021 Avaliação com certificação TripAdvisor

every service could satisfy my inquiry and needs. the good service included room upgrade and use of the club lounge. breakfast menu was also quite good to enjoy each meal. every staff at the hotel was very kind too.

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andy Yu Resident Manager Pullman Wuxi New Lake

Good homely hotel

Nota Tripadvisor 5.0/5

Khianseng Business - 26/08/2018 Avaliação com certificação TripAdvisor

Highly recommended. Staff were friendly and helpful. Kudos to Emily (front desk), Tina and Emma (Chinese restaurant). Make me feel better than home. Please... Keep up the good job! Hope to make another stay again soon!

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind recognition upon our hotel and staff service, and it is our great honor to accompany you a nice trip. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In future, we will keep on working hard to deliver more comfortable and enjoyable stay experience. Thank you again for sharing your experience, and we sincerely look forward to your next stay. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

Best Hotel in Wuxi

Nota Tripadvisor 5.0/5

Stanuraharjo Business - 26/11/2016 Avaliação com certificação TripAdvisor

Second time to this hotel and still incredible. I got upgrade to executive room which the room is big and modern. Breakfast is good. Only location is not in central wuxi but in new development area. Overall still best hotel in wuxi

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for choosing us again, and it is our great honor to have your recognition upon us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In future, we will keep on working hard to deliver more comfortable and enjoyable stay experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dongwon Chung General Manager Pullman Wuxi New Lake

Comment on staying in Pullman Wuxi

Nota Tripadvisor 3.0/5

goldeneric8 Family - 26/07/2016 Avaliação com certificação TripAdvisor

Room is huge, clean and quite comfortable. But, the buffet dinner(at second floor) is the most lousy taste food, drinks are really......... I stayed many 5 stars hotel before and have dinner(either buffet or etc), but, never have this kind of lousy food before. Seafood not fresh, just few varieties, taste tremendous bad. Anywhere, the waiter service is good. Better improve the food or else please do not open the restaurant(will affect Pullman goodwill/brandname). Morning breafast also, can be said middle lower standard. Hope the management can take my advice.

Dear guest, Thank you for taking the time to tell us about your experience at the Pullman Wuxi New Lake. First of all, appreciate a lot for your recognition upon our hotel facility and staff service. Meanwhile, I am sorry that your experience of F&B did not meet your expectations yet, please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are working harder to deliver more delicious and more enjoyable dining experience. We appreciate your sharing your concerns, and we sincerely look forward to your next stay. Sincerely, Dongwon Chung General Manager Pullman Wuxi New Lake

pleasent places for relax

Nota Tripadvisor 4.0/5

TjengLiang Family - 01/07/2016 Avaliação com certificação TripAdvisor

Hotel staff was very friendly and thoughtful, especially house keeping found my wife earring and inform us. Room very big and tidy. Hotel location bit further from city but near to new train station. Overall is good for stay. Worth it if you really need privacy.

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake, it is such great honor for us to accompany you and your family a nice trip. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dongwon Chung General Manager Pullman Wuxi New Lake

Hotel is good but not the location

Nota Tripadvisor 4.0/5

hlc1982 Couples - 14/06/2016 Avaliação com certificação TripAdvisor

The hotel is good overall, comfortable beds, clean room and good breakfast. There's a nice pool and a gym, but we didn't use it as it was full of kids. The location of the hotel though is a bit far from everything. There's a bus stop nearby with buses servicing the closest metro station and the city, but not so helpful if you don't read Chinese. I may come back again when this area is more developed in the future!

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your recognition upon our hotel, and it is always a pleasure to receive positive feedback. Hotel is located in Wuxi New District, with quiet environment and convenient traffic. However, the surrounding area is indeed not fully developed. For any caused inconvenience, please have my sincerest apologize. Thank you again for sharing your experience, and we sincerely look forward your next stay. Sincerely, Dongwon Chung General Manager Pullman Wuxi New Lake

Great hotel, ok location

Nota Tripadvisor 4.0/5

stephenpysc Friends getaway - 05/05/2016 Avaliação com certificação TripAdvisor

This is a great hotel, but it needs some polish with the staff. The executive lounge is over run in the evening with huge families. And the staff seems aloof to a high level of service I would expect at Pullman. If I was back in Wuxi, it would be a hard decision to stay here again.

Dear guest, Thank you for taking the time to tell us about your experience at the Pullman Wuxi New Lake. First of all, thank you so much for your kind recognition upon our hotel. Meanwhile, I am quite sorry that your experience in our staff service and Executive Lounge did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we have shared your comment with relative department, and we are now strengthening training to our staffs, trying best to deliver more professional and comfortable stay experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dongwon Chung General Manager Pullman Wuxi New Lake

Good Value

Nota Tripadvisor 4.0/5

Gemhunter2000 Business - 28/05/2015 Avaliação com certificação TripAdvisor

Revisit to the hotel proved to be worth the while. Lots of improvement from staff to quality of service. Food served In the Chinese restaurant had made a step forward although there wasn't any change in the menu. Congratulation to the chef for the choice of material and cooking skill. Room is ambient as usual and housekeeping standard is maintained at a very efficient level.

Dear Gemhunter, We very much appreciate your comments regarding your stay at Pullman Wuxi New Lake. Thank you so much for your recognizing our improvement and for your great support to choose to repeat stay in our hotel. It is such a pleasure to receive positive feedback. I will share your comments with our team and I am sure this will be great encouragement for all of us. Please be kindly aware that we are already working on new Chinese Restaurant menu and it will come out very soon. Also we will continue to work on improving our service quality and trying best to deliver better experience to you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dongwon Chung General Manager Pullman Wuxi New Lake

Best Hotel in wuxi

Nota Tripadvisor 4.0/5

Stanuraharjo Business - 24/05/2015 Avaliação com certificação TripAdvisor

This Pullman is quite new and have interesting view from outside hotel. Location is in new develpoment zone not in central of wuxi. I arrived late at night and get upgrade from my gold status. The room is big and modern, quiet and clean. I have minor problem on check-in. I booked through accor website with terms 'Member Stay and Save'. Usually this terms already pay directly when i booked through internet, but this pullman say that payment not yet received. So after long discussion i pay again with cash. Hopefully i am not get pay double. But overall exeperince is quite good.

We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely

There was always something happened every time

Nota Tripadvisor 2.0/5

yanchuncheng Family - 09/04/2015 Avaliação com certificação TripAdvisor

I have stayed at the hotel three times. And every time there was something unhappy happened. The first time, the baby's bed board dropped off to the ground and my one year old baby also dropped off with the bed board. The second time, the piont of Le Club Accorhotels was missed. The third time, my bed was bad and we were arranged to another smaller room. With the negotiation with the hotel manager, finally we were upgraded to the larger room. When we checked out, the staff had made a mistake in the charge and we have wasted 30 minutes to solve the problem. Any way, I will not stay at this hotel any more.

A gem yet to be uncovered

Nota Tripadvisor 4.0/5

Gemhunter2000 Business - 22/11/2014 Avaliação com certificação TripAdvisor

Glad to make a short stay again and found improvement here and there. Lounge is kept in very good condition with excellent service provided. Chinese restaurant serves nice food with plenty of choice. Staff are attentive and responsive to opinion and comment. Obviously they are anxious to seek improvement. There are a few changes made for breakfast too and the effort is well deserved.

We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Really nice to stay here

Nota Tripadvisor 5.0/5

Dong H Solo travel - 09/11/2014 Avaliação com certificação TripAdvisor

Love the service here,the reception is really really helpful,Amy,Kathryn,Ewa,Vinson,they make a great team to let all guests to feel like being at home.And breakfast is delicious. But the room cleaning needs to be improved.

We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. And for the problems you mentioned regarding the cleanness of room, please rest assured that we are taking the appropriate measures like strengthen the staff training and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

4.5 stars hardware, 2 stars software

Nota Tripadvisor 1.0/5

Champion F Family - 09/06/2014 Avaliação com certificação TripAdvisor

1.When I drove to the hotel, there were no signposts (the main road nearby your hotel is under constraction), it is inconvenience for a traveller to find the destination. 2.When I arrived to your hotel, no one approach for a luggage assistance. (I arrived together with my wife and my 3 yrs old son and my son was in a sleeping at the moment and my wife has to hold him.) 3.When I checked in, no one ask me for the preference and no one knows I need the baby cot until I asked. (this information was given when I book your hotel through accorhotel.com, it should be ready, not until I ask.) 4.When we use the pool, we asked the locker key, but no one gave us a direction, until we found we were not in the right way. (It's simple that direct or escort the guest when arrive) BTW, the water quality was not in good condition. 5.When I checked out, the bill was totally wrong and it tooks me more than 20 minutes for the check out and your FO agent even told me that I need to provide the membership information when I arrival. (Come on, you need to ask me when I arrived if you need the information, not I provide to you. I really don't know why your booking system working so "EFFECTIVELY") 6. When I send the complaint letter to their GM, there's no reply from them.

Thank you for taking the time to tell us again about your experience at Pullman Wuxi New Lake. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. For the problems you mentioned above, please rest assured that we will recruit more staff and improve the staff training to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Memorable PULLMAN

Nota Tripadvisor 4.0/5

Gemhunter2000 Business - 10/05/2014 Avaliação com certificação TripAdvisor

Hotel is located in city's new HITEC zone and quite a number of development undergoing in vicinity. A nice place for one who wants to have a retreat after a busy day. Inner décor is tastefully done and complemented with full 5 star facilities. You may keep yourself completely tied up in house with a nice gym and great indoor pool. Staff are happy and responsive to your need. This is probably the main reason I put it on my priority list for visit to the city.

We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bella Wang Asst. Mar&Com Manager

Hardware and software do not match

Nota Tripadvisor 2.0/5

Wei H Business - 07/05/2014 Avaliação com certificação TripAdvisor

Encounters bathroom glass blew. The hardware is good, but the experience of this "glass blew" and found this hotel staff is a problem! At the time, the next morning at 6:00 to stay a little more, I was suddenly awakened by the sound sleep soon collapsed, and I thought I hanging clothes out, the results went to the bathroom and saw that the bathroom all the blasting of a glass , slag glass everywhere. Fortunately, son and I are sleeping. I immediately phone the front desk to send staff to come see, come into the room after staff members looked left without saying a word, I try to sleep again, how could not sleep, thinking about the initiative, such as hotel contact me, you can follow but there is no telephone interviews and solutions, I waited until a child again asked for the initiative to telephone reception room, wash room because there is a lot of glass fragments have a child is not safe to use, this to me for a room, wards faster, but I live in a relatively Room drop one, that is available at this recently from my original room, which I have no objection. Because the accident caused no injuries, I also did not have to find a hotel to have a say, but the hotel does not have any incidents of this visit to comfort and care, just never happened, like, never take the initiative to contact me explain something situation, until I checked out, how many people by surprise! The bathroom glass blew corporations accident, but one can not even explain what is not said, I Accor A + platinum, the results obtained so services and service concepts, how much chilling. Room check-up a level, because it is A + Platinum member, welcome fruit and a complimentary breakfast, but did not provide a welcome drink, does not provide a list of treatment.

Thank you for taking the time to tell us about your experience at Pullman Wuxi New Lake. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. For the in-door incident and our service problem, please rest assured that we are looking into this case seriously and will provide you a satisfying reply as soon as possible. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Pullman Property,Ibis Service

Nota Tripadvisor 3.0/5

Fei Z 06/02/2014 Avaliação com certificação TripAdvisor

well built new facility, deco lives up to Pullman brand image, room is super spacious, from the facility side, it was almost impeccable. but I do get the impression that the hotel is poorly managed at the moment, due the new year high booking demand, some guest aren't able to check in upon arrival(even at 5:00 PM),for breakfast,people have to wait in a queue like a cantine I also had an not so pleasant incident with the parking during the stay, well, the management is really not that well trained. as said, nice hotel, but the human resource has got a lot to do.

Thank you for taking the time to tell us about your experience at Pullman Wuxi New Lake. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore please rest assured that professional and systematic training is on our schedule so as to improve our service quality . We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

An outstanding Pullman

Nota Tripadvisor 4.0/5

Gemhunter2000 Business - 31/01/2014 Avaliação com certificação TripAdvisor

Hotel is located in a newly developed area and traffic is not a problem if you know your way. It's tastefully decorated and staff are amiable and friendly. The executive lounge offers a lot of room and good choice of snacks and drinks. The cookies are just outstanding. Salad is fresh. On the whole, you can see the place does have a lot of potential when all the development around are in use.

We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. It is a pleasure to receive such detailed and positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your feedback encourages us to do better in future so as we can reach the expectation of our guests better. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Fantastic hotel for real relaxation

Nota Tripadvisor 4.0/5

Motakkeng Couples - 02/12/2013 Avaliação com certificação TripAdvisor

Location is absolutely remote and there are no attractions nearby. As a taxi driver quoted in Chinese proverb "Even the birds would not do their business there". However, if one were looking for rest and relax, this should be one of the places to consider in Wuxi. Rooms are spacious, gym is well equipped, indoor swimming pool is cozy and the chinese restaurant serves delicious food. There is a complimentary shuttle bus service to the city, which is 30 mins away, in the evening. A morning shuttle service would be complete. Staff service is as expected for a Pullman hotel. Day trips to local attractions can be arranged at the conceige desk.

We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Wish you a Merry Christmas in advance!

Excellent Hideaway

Nota Tripadvisor 4.0/5

Gemhunter2000 Business - 01/12/2013 Avaliação com certificação TripAdvisor

I'm attracted to visit the facility for a second time because of its nice décor and staff. Although it seems to stand alone in an area out of nowhere, the traffic to nearby spots actually are quite convenient. The executive lounge is tastefully decorated with better than expected service. Restaurants are not in full operation yet with limited choice on menu, but quality of food is as good as you can find at other comparable hotels in the city. I love the bread and pastries that come together with dinner and they are just outstanding!

We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Wish you a Merry Christmas in advance!

good experience in Pullman Wuxi

Nota Tripadvisor 4.0/5

Ouyang Z Solo travel - 28/11/2013 Avaliação com certificação TripAdvisor

general feeling very good. for the meal Japanese restaurant is ok,service is very good. Dinner at western restaurant the choose is not so much but quality is good. for the room, and bathroom perfect! bed and sleep is quite as good as at Sofitel...

We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Wish you a Merry Christmas in advance!

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