Hotel Pullman Dongguan Changan

Most of staffs were been changed to new. They seems not well trained before they on duty. Event the manager of front desk ~ New and do not how to help checkin things, do not listen to customers. Concererge~ same problem, no one is wwilling to help even open the huge door also with no passion. But David is as usual, help everyone no matter if new or old customers. Queenie and Rebecca, they are also doing great with efficiency. The three staffs, David, Quennie, Rebecca are no doubt to be good. Hope we could meet them everytime when we arrived. :) Anyway, keep improving as you could.

Forgot the Welcome Drink to begin with. Does not feel that Welcoming if you have to ask for the Welcome Drink (which I avoided doing). Room smelled musty. Unfortunately I needed to extend my stay. Booked another two nights online via AccorPlus web site. When I informed the reception, one "Jay", of my extention and provided the AccorPlus confirmation number he told me my booking number was incorrect as their booking numbers are "six digits". Some Manager then came out and straightened Jay out. When I asked Jay why did he initially advise my booking number was incorrect he told it was non of my concern. "Middle Kingdom" New Rich Ignorant Arrogance !

It is the first time that I felt so confortable stay in this hotel. every staff were eager to helo on everything. even the concerge, front desk, room service, restaurant. they changes most staff this time. But tnot the staffs in the breakfast restaurant, they seems to be lazy and not friendly especially the omlate, egg stand.....

Quite remarkable. Astounding accommodations, restaurants and food, concierge and hotel services. Internet connections that worked simply and in an instant. All at a very affordable price. Likened to a castle, an oasis, and secure zone in the middle of the mayhem of a Chinese city. Yes - remarkable.. And the Accor Card honored to full value.

I was very surprised that the quality of this hotels service has gone down so quickly. I have been staying at this hotel for at least 3 or 4 years. This trip, the dinner service at the hotel was extremely slow - we waited more than 1 hour to receive our food and there were only a total of 10 customers in the restaurant and there were 5 people in our group! The gym equipment is also broken - it's been broken for the past several months. All 3 of the treadmills are broken and it doesn't seem that the management cares to replace these machines Finally, the staff told me I was staying in the hotels "most expensive room" on the 15th floor. The room is very nice however the wifi signal is EXTREMELY weak on the 15th floor. So if it's the most expensive room in the hotel, why is the wifi service so bad? It should be the best wifi service in the hotel. I really hope the hotel management starts to pay attention to these 3 service areas.

This is my first time to make a serious complain to Pullman hotel. I arrival there almost midnight.I have a problem when I check in to hotel. Hotel reception told me I heve NO reservation, I think their service so cold no passion and no smile. The room smelled moldy and dusty , I feel unfortable and can't sleep well during my stay .I really have a terrible staty there and I woun't stay there again .

I enjoy my stay here. The front desk manager was excellent, efficient and professional. All staffs were very friendly and concierge very helpful. The room is spacious and comfortable, had a nice working area. I have some issues with wifi.