La Grand Terrasse Hotel&Spa La Rochelle-MGallery 4 stelle

sempre perfetto e staff eccellente - wifi da migliorare

The best thing about this hotel is the reception staff. They are all equally friendly and welcoming. Especially Betty deserves praise. As does the concierge who greeted us when we arrived and left (I don't know his name). Aside from a brilliant reception team however, the other staff is not at all friendly or professional. I could sum up a list of incidents that left me speechless during my 6 night stay but in summary I can state that they say 'non' before you ask your question and if they do happen to say they'll do something, they simply don't follow through. Like promising to come open the umbrella in the garden when it was 35°C and my 80 year old mum wanted some shade but never showing up. Or telling us we were on the waiting list for the restaurant and then forgetting about us for 1.5hrs. I could go on. But let's move on to the hotel itself. The rooms are very small. They are comfortable in that they have all the facilities you need and a brilliant shower I should add. Housekeeping could do a better job (we are back to staff...) as I had a nosebleed and so some drops of blood were leaked on the bedsheets but they were never replaced. Anyway, the rooms are small but well appointed. The hotel is not on the beach. It's a 5 min drive from the lovely beach on Châtelaillon-plage where we rented loungers most days. In the garden of the hotel there are loungers too but they are placed in gravel, not sand. The garden is not on the beach or the sea. The garden is beautiful and very well maintained. As is the pool area. There is ample parking and it is free of charge. We had a nice stay, relaxing and comfortable. As a diamond accor member I am used to being treated like a VIP but this hotel did nothing to make me feel special. Apart from the upgrade Betty arranged. Back to Betty, she is the reason I would return to the hotel. There are also lots of reasons why I wouldn't

We was with family in July. All was perfect. Rooms, stuff and the lasso was great. Only thing I did not like it’s to walk to cross the road an search to access to spa marin in hôtel in front, otherwise hôtel and services are excellent with wonderful swimming pools. Pity there is also hours restrictions for children on swimming in some pools , as it is difficult explain to small children and make follow strict rules especially if they already swimming well, also some sauvegarde are very strict with kids. It could be good to remove this rule if children are supervised by parents and behave well not disturb other visitors. We tried also bistro restaurant which was great as well with good service in it. But in main restart desk accueil was very strict even unfriendly but could not say anything about food as we did not go there. In summary great hotel and relaxing experience

hotel confortevole, buon bistrot, ottimo servizio

Terrible room ! You even cannot open your bag so small room !! Room are really so small and dirty and no one care even when you complain the staff smille ! Than when you go outside for a drink ! Not welcome at all ! You wait for nothing ! You book table but no table