Hôtel Mercure Bordeaux Centre Gare Saint-Jean 4성

고객 평점 4.3/5 4,544 리뷰

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Mercure Bordeaux Centre Gare Saint-Jean Hotel
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  • Covered private car park

  • 1615 sq. ft. (150 m²) of conference space with natural light

  • 20 minutes by tram from the conference center

  • 10 minutes by tram from the Cité du Vin

  • 3 tram stops from Place de la Bourse

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체크인 시간 : 12h00부터

체크아웃 시간 : 12h00까지

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호텔 위치

Hôtel Mercure Bordeaux Centre Gare Saint-Jean

28-30 rue Tauzia
33800 bordeaux
프랑스

전화: +33556922121

팩스: (+33)5/56910806

체크인 시간 : 12h00부터

체크아웃 시간 : 12h00까지

  • . :  16/17 PEYRONNET

  • . :  C TAUZIA

  • 비행기로

    MERIGNAC 10km / 6.21마일

  • 기차로

    Bordeaux Merignac 0.25km / 0.16마일

  • 기차로

    SAINT JEAN 0.25km / 0.16마일

GPS :44.829845, -0.559565

숙박

Choose a Standard Room with a king-size bed or two twin beds, all stylishly decorated and offering the same level of comfort and range of services.

레스토랑 & 바

LA GARE DES SENS

We offer a set menu of one, two or three courses for business lunches. Over dinner, our chef will introduce you to all the delicacies of our region with the flavor-rich menu and range of top-quality wines.

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BAR

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미팅룸

  • 미팅룸: 4개

  • 최대 사이즈: 105

  • 최대 수용 인원: 90 명

  • 최대 연회 수용 인원: 18 명

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Hôtel Mercure Bordeaux Centre Gare Saint-Jean 고객 리뷰

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ALL 평가 4.3/5

4,544 리뷰

tripadvisor

TripAdvisor 평가 3.5/5

964 리뷰

보르도 머큐어 생장가르 호텔 투숙기

고객 평점 5.0/5

이. 가족 - 05/05/2019 전체(All) 통지 확인

객실이 크지는 않지만 여행자가 편하게 기물이 잘 배치, 정리되어 있다. 보르도 역과 7분 정도로 가깝고 호텔 앞 길을 곧장 가면된다. 호텔에서 걸어서 25-30분 이면 대성당, 켈로문, 물의 거울, 브흑스궁 등 주요 명소에 모두 갈수 있다. 직원들이 아주 친절하다.

No AC even at 27 c degrees!

트립어드바이저 평점 3.0/5

corleone2001 Family - 19/10/2018 TripAdvisor 인증 리뷰

The hotel is fine, but the day was about 27 degrees celsium, and they didn´t allow to turn on the Air Conditioning! We had to sleep with the window opened and with outside noise! I really don´t understand that policy!

Dear Mr Andre W, Thank you for taking the time to tell us about your experience. I am sorry that you encountered issues with the AC, please allow me to express my sincerest apologies. We everyday try to adapt hotel's temperature for our guest's comfort. We appreciate you sharing your concerns and it's our hope that you will give us the opportunity to better serve you in the near Bordeaux future. Sincerely, The Front Desk Team

Hotel on tram route

트립어드바이저 평점 5.0/5

JohnNR4 Couples - 05/09/2018 TripAdvisor 인증 리뷰

A short walk from Bordeaux St Jean station and with a tram stop a few metres away. Very friendly and helpful staff. A pleasant restaurant with out door tables and good food. An extensive range of food for breakfast.

Dear Guests, we all would like to thank you for your overall very positive feedback. We are very pleased to hear that you did enjoy your stay with us. We look forward to welcoming you again at the Mercure Bordeaux Gare saint Jean in beautiful Bordeaux. Best Regards The Reception

A bit renovated room, but dirty. Caridors are old and not maintained

트립어드바이저 평점 3.0/5

igalst Couples - 28/06/2018 TripAdvisor 인증 리뷰

The room seem to be renovated recently, but still was dirty and we've found someone else's hair in multiple places. The caridors or other areas of the hotel are old and not maintained. For example, someone else let's a few glasses outside of their room's door. We've spotted them in mid-day, and they were left there until the morning.

Good hotel for visiting Bordeaux for a short break

트립어드바이저 평점 4.0/5

Richard S Couples - 30/05/2018 TripAdvisor 인증 리뷰

This is a nice hotel with excellent links via the tramway into the centre of Bordeaux. It is also within walking distance so would suit most people. Staff were friendly and helpful and the Deluxe room was a good size and nice and clean. Would happily recommend it.

Dear Mr Richard S, We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre Gare Saint-Jean. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope to see you again Mrs Bouyer carine Hotel Manager

Convenient for Bordeaux station

트립어드바이저 평점 4.0/5

Jaime E Business - 08/12/2017 TripAdvisor 인증 리뷰

Close to Saint Jean railway station, but not NEXT to it. Count on a 5-minute walk to reach it. On the other hand, the hotel is situated in a quite area. Staff is attentive and helpful. The rooms are spacious but need renovation.

Excellent location, good room

트립어드바이저 평점 4.0/5

Adam G Couples - 02/11/2017 TripAdvisor 인증 리뷰

The hotel is just outside the city centre, which makes its significantly quieter than some of the hotels closer to the old town. The hotel is an easy tram ride or walk from the Bordeaux St. jean train station or into the city centre, The tram only costs 1.50 Euro and runs every couple of minutes so you never need to wait for long. There is plenty of space if you have big bags. We stayed in a terrace room which was well appointed and spacious. The terrace overlooked an inner courtyard of some trees and a vegetable garden, The terrace was a lovely place to sit and relax. The only downside was people could smoke on the terrace. As non-smokers this was a significant detraction of our ability to use and enjoy the space or have fresh air come in from the door. Although we know smoking laws a much more relaxed in Europe than Australia it really does detract from the enjoyment of the space. The bed and pillows were extremely comfortable and the room was very quiet. We went outside of tourist season and although the hotel appeared to be more suited for French business travelers, we found the staff to be very friendly and welcoming, which was very pleasing, We would recommend the hotel to anyone who wants to have easy access to the train station and the city center and those who enjoy a comfortable bead and sleep.

Expect a bit more from a Mercure

트립어드바이저 평점 3.0/5

Florent E Solo travel - 09/08/2017 TripAdvisor 인증 리뷰

Plus: the location is good along the tramway and 500 meters from the railway station, the hotel is clean and the decoration is elegant Minus: stairs at the entrance and the elevator is out of service, no AC in the lobby, and the worst is that the restaurant of the hotel is closed on weekend days!

Was good but !!!

트립어드바이저 평점 4.0/5

Mohammed A Solo travel - 19/04/2017 TripAdvisor 인증 리뷰

My stay there was good but noise from other rooms was unbelievable !!! You could hear them knocking on doors or closing those doors strongly !!! Sometimes you can hear them talking ... it locates close to the trains stations ( about 500 meters ) which is good ...

Another comfortable stay

트립어드바이저 평점 4.0/5

Brian K Couples - 11/04/2017 TripAdvisor 인증 리뷰

Three night stay, in comfortable room at the back of the hotel, very quiet. All the staff we encountered were friendly, helpful and professional. Splendid choice for breakfast - all excellent except for the bacon, which was terrible. Disappointed this time to find no fridge in the room, and the hospitality tray in the room was still pathetic - cardboard cups, one miserable milk portion, instant coffee, wooden stirrer - creates a really mean impression. Great pity. (I say this each time we stay, but it makes no difference)

Does not diserve 4 star (barely 3)

트립어드바이저 평점 2.0/5

joachim_joyaux Couples - 29/03/2017 TripAdvisor 인증 리뷰

No glove in batheroom. Small TV. No toilet bowl brush. The supposed king size bed was actualy two very bad quality mattresses which is totally unacceptable when you have paid a supplement for a so called "high quality bedding".

Something Missing!

트립어드바이저 평점 4.0/5

David W Couples - 28/08/2016 TripAdvisor 인증 리뷰

This hotel is wonderfully located with close proximity to the great tram system, and it also has basement parking facilities that are relatively secure. Upon entering the hotel I was struck by the distinctive aroma of new furnishings and carpets and paint! Three immaculately dressed female reception staff were seated behind the counter, and I was attended by one whose English was excellent. Having checked in on line, everything was prepared and I was given the key card and directions on how to reach the room. The room was a pleasant surprise; upon entering it was obvious that air conditioning was installed - and working! This was especially welcome on this day of searing heat and temperatures of around 36 degrees! The bed was huge and the room generally was spacious. Again, the smell of newness. I may be wrong, but this hotel has been refurbished recently. The structure/fabric of the hotel I cannot fault. Now the 'down' side. That evening in the bar area, there was no service at the bar, although eventually a member of staff came forward and took my order. This was not the most pleasing of transactions as the lady in question appeared not to be well versed in the art of customer service. Or maybe it was the heat at the end of a long day. Incidentally, it is not a good idea to leave the cleaning fluid bottle on display on the serving area. The same lady was encountered at breakfast the next morning. Again, the lack of a smile; no welcome - no nothing. Tables were not cleared quickly. Those that had been cleared were not re-laid. Once again, a cleaning fluid bottle was left on display on a table in the restaurant area. This lady and her male colleague gave the overall impression of not enjoying their work. That evening I had a similar experience at the bar, except this time, I gave up waiting and went to my room. Over five days the evening bar experience was the same, except that the last two nights of my stay I decided to approach reception and ask for service. Frankly I don't expect to have to do that in an hotel such as the Mercure. My final morning at breakfast demonstrated that my expectations are not too high, for on this morning the young lady on duty was excellent at her job. Immediately clearing tables; checking that the buffet was kept well supplied; speaking with guests; and actually smiling. She moved with confidence and purpose and generally created a great impression. Well done to her! I will stay there again in spite of this.

Disappointed

트립어드바이저 평점 2.0/5

philip4326 Couples - 16/05/2016 TripAdvisor 인증 리뷰

On arrival was advised that here was no Resturant facilities available in the evening for the whole weekend, this was not advised at time of booking. When allocated room also advised that there was not Air conditioning available at all. At this point advised reception that I would try to obtain alternative accommodation was advised as I had pre paid I would have to submit substantial claim to achieve refund. On our second evening we returned to the hotel to find that there was only one person available for Reception, Parking, Bar duties and Room Service this obviously created a slow service standard the young lady on duty was run off her feet and advised that this was the first time she had been on this shift.

Comfortable stay, friendly and helpful staff

트립어드바이저 평점 4.0/5

Brian K Couples - 27/11/2015 TripAdvisor 인증 리뷰

Our room was modern and comfortable, quite spacious for a city hotel. It was also quiet, being at the back of the hotel. I imagine rooms on the front could be noisy since the trams pass the door. Our only problem was that the heating/air conditioning did not work. They gave us a portable oil-filled radiator. Nice to have small bottle of water each day, but the courtesy tray is unnecessarily mean - paper cups, wooden stirrers, one milk portion per day (for two people), biscuits random - a lost opportunity to make us feel welcome. All the staff we encountered were friendly and helpful. Breakfast was excellent - a buffet with a wide choice and good ingredients. Quite expensive, so best to find an inclusive deal as we did. Appreciated the self-service coffee machines. Hard to spread butter and jam with a pointed steak knife. Like many hotels, cold plates for hot food. We had a car, so the garage beneath the hotel was a great advantage, but quite expensive at £12 per day

Dear Customer, Thank you for choosing our hotel during your stay in Bordeaux, and for taking the time to give us your opinion. We are delighted to see that our rooms, our breakfast and our staff have been with the heights of your expectations. We greatly appreciate your feedback, as they allow us to improve constantly. We apologize for the inconvenience you encountered with our heating system. We have made every effort to resolve this issue since your visit. Thank you once again for your review and we look forward to welcoming you again during your next visit to Bordeaux. Best regards Lamia

Comments on the Mercure Hotel-Gare St. Jean

트립어드바이저 평점 2.0/5

ClarenceM404 Friends getaway - 15/10/2015 TripAdvisor 인증 리뷰

1. Front Desk very good with one exception, a young lady who did not want to hear another complaint, especially about poor Wi-Fi connectivity. 2.The property is in shabby condition. 3. Very slow Wi-Fi

Very Handy to Railway

트립어드바이저 평점 4.0/5

Arnold1004 Solo travel - 10/10/2015 TripAdvisor 인증 리뷰

This is a good hotel if you want to be close to the Gare Saint Jean in Bordeaux. You can easily walk to it. The hotel rooms are spacious with all modern cons. and service is good. WiFi works well. It is also a convenient place to get a taxi to and from. This can be difficult in Bordeaux.

Dear Sir, We thank you very much for this great comment you’ve left about your experience in our Hotel. We are very glad to notice that you’ve appreciated our facilities and services. It would be our pleasure to welcome you again. Best Regards Lamia

Good Hotel, that's it.

트립어드바이저 평점 4.0/5

martinscibb Business - 07/10/2015 TripAdvisor 인증 리뷰

Friendly, fast check in. Very convenient to reach from the Central Station, in walking distance, even with a bigger suitcase. Tram (cheap fares - EUR 1.50) stops nearly in front of the hotel, alternative restaurants near by. Good, but expensive breakfast buffet. Only little noise from traffic.

Dear Guest, We thank you for choosing the Hotel Mercure Gare Saint Jean for your stay in Bordeaux. We are glad to read that you’ve enjoyed your experience in our establishment. We noticed that you mentioned the street noise, we apologies for this inconvenience and we can suggest, for your next visit, to ask our receptionist for a room facing the courtyard, which is quieter. We would be happy to welcome you again, Best Regards Lamia

First and last

트립어드바이저 평점 2.0/5

George T Couples - 28/12/2014 TripAdvisor 인증 리뷰

Not in a great part of town....we watched a car being stolen 100m from the hotel. Nightime staff were not friendly at all. The corridor to our room was very smelly, however the room was nice and functional. The info in the room stated room service available until 2330hrs, however at 2145hrs it was already closed. The breakfast was basic but the breakfast staff were worse. Only one member of staff was friendly and that was the receptionist on the morning we were leaving.

Dear Madam, dear Sir, We are most thankful you took some time to leave a comment regarding your stay in our hotel We very seriously take into account all the suggestions made to improve our standards in order to offer the most satisfactory experience to our guest. We are very sorry to realise you were so disappointed about our services and we deeply apologize. Be sure we have already established new measures in order to solve any remaining problems especially regarding the smell of the corridor and our staff who didn't make you feeling well. About the car, we've never heared / seen any car stollen before this time. It's not something usual here. Hoping nevertheless to have the pleasure to welcome you again in our hotel. Yours faithfully, Laure-Anna (Guest relations manager)

Not as expected!!

트립어드바이저 평점 3.0/5

Tassos_Greece Couples - 03/07/2014 TripAdvisor 인증 리뷰

A 4 star hotel with no mini bar or fridge. When I asked for one they told me that there is no mini bar in a basic room. I thought that was a standard when you choose a 4star hotel. I was informed for the breakfast cost at check out time, not at check in. Free Wifi with no coverage in my room.

Convenient hotel

트립어드바이저 평점 5.0/5

Bell301 Solo travel - 02/07/2014 TripAdvisor 인증 리뷰

The hotel is 5 mins walk from the train station and 1 min from the nearest tram stop so was convenient for getting around. The Hotel staff were courteous and helpful. The room was clean,quiet and good size.

Dear Madam, dear Sir, We are most grateful for the comment left regarding your stay in our hotel. We are very pleased to notice that this experience was satisfactory on every level. We shall inform our team and we have no doubt that this will encourage them to always improve their standards.. Looking forward to welcome you again in Mercure Bordeaux Gare st jean, Yours faithfully Laure-Anna Front desk manager

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