Novotel Phuket Kamala Beach 4 Sterne

Dear Sabine F., Thank you very much for staying with us at Novotel Phuket Kamala Beach and for taking the time to share your valuable feedback. We are pleased to know that you enjoyed our beachfront location and found the hotel pleasant overall. At the same time, we sincerely apologize that the restaurant experience did not fully meet your expectations, especially regarding the service speed and portion sizes. We also appreciate your feedback regarding the breakfast selection being more focused on Asian guests. Please rest assured that your comments have been shared with our Food & Beverage team for review and improvement, as we continuously strive to enhance the dining experience and provide a wider variety of options to better suit the preferences of all our international guests. Thank you once again for your honest feedback and understanding. We truly value your comments, and we hope to have another opportunity to welcome you back for a more enjoyable experience in the future. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala

Dear Mr. Rudolf W., Thank you very much for choosing to stay with us at Novotel Phuket Kamala Beach and for taking the time to share your detailed and thoughtful feedback. We are truly pleased to hear that you enjoyed our peaceful beachfront location, comfortable and quiet room, and the overall preparation for your stay. It is also wonderful to know that the air-conditioning system met your comfort needs and that you had a pleasant experience with our breakfast offerings. Your kind comments regarding the friendliness and helpfulness of our team are sincerely appreciated and will be shared with all departments. We are also glad that we were able to accommodate your early arrival and provide you with access to your room ahead of the official check-in time after a short wait. It is always our aim to make our guests feel comfortable and well taken care of from the very beginning of their stay. Thank you once again for your kind review and for highlighting both your in-house experience and the beautiful surroundings of Kamala. We truly hope to have the pleasure of welcoming you back again for another relaxing and enjoyable holiday in the future. Yours sincerely, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala

Dear Mr. S., Warm greetings from Novotel Phuket Kamala Beach. Thank you very much for your kind review and for choosing to stay with us for your recent holiday. We are truly delighted to know that you had such an enjoyable 10-day stay and that our beachfront location, rich breakfast buffet, and the friendliness of our team contributed to a memorable experience. We are especially pleased to hear your kind recognition of our colleague in the breakfast and pool area. Your compliments regarding his warm and attentive service will certainly be shared with him and the team, as it serves as great encouragement for all of us. At the same time, we sincerely regret that your stay felt too short, and we truly hope to have the opportunity to welcome you back again for a longer and even more relaxing holiday in the near future. Thank you once again for your valuable feedback and kind support. Yours sincerely, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Dear Mr. Harald W., Thank you very much for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay at our beautiful hotel and that you found our staff friendly and professional. It is also wonderful to know that our location contributed positively to your experience. We are pleased that everything went smoothly during your stay, as we always aim to provide seamless and comfortable service for our guests. Your kind comments are truly appreciated and will be shared with our team as encouragement to continue delivering excellent hospitality. We sincerely look forward to welcoming you back to Novotel Phuket Kamala for another enjoyable stay in the future. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala

Dear Ms. S., Warm greetings from Novotel Phuket Kamala. Thank you very much for choosing to stay with us again and for sharing your wonderful feedback. We are thrilled to hear that your experience with our Food & Beverage Manager, TOP, exceeded your expectations and that he was able to fulfill all your wishes. Your continued loyalty and kind words truly mean a great deal to our entire team. We sincerely look forward to welcoming you back for your 12th stay at Novotel Phuket Kamala, where we will strive to make every visit as memorable and enjoyable as the last. With kind regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala