Dear Mr. Rudolf W., Thank you very much for choosing to stay with us at Novotel Phuket Kamala Beach and for taking the time to share your detailed and thoughtful feedback. We are truly pleased to hear that you enjoyed our peaceful beachfront location, comfortable and quiet room, and the overall preparation for your stay. It is also wonderful to know that the air-conditioning system met your comfort needs and that you had a pleasant experience with our breakfast offerings. Your kind comments regarding the friendliness and helpfulness of our team are sincerely appreciated and will be shared with all departments. We are also glad that we were able to accommodate your early arrival and provide you with access to your room ahead of the official check-in time after a short wait. It is always our aim to make our guests feel comfortable and well taken care of from the very beginning of their stay. Thank you once again for your kind review and for highlighting both your in-house experience and the beautiful surroundings of Kamala. We truly hope to have the pleasure of welcoming you back again for another relaxing and enjoyable holiday in the future. Yours sincerely, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala

Dear Mr. S., Warm greetings from Novotel Phuket Kamala Beach. Thank you very much for your kind review and for choosing to stay with us for your recent holiday. We are truly delighted to know that you had such an enjoyable 10-day stay and that our beachfront location, rich breakfast buffet, and the friendliness of our team contributed to a memorable experience. We are especially pleased to hear your kind recognition of our colleague in the breakfast and pool area. Your compliments regarding his warm and attentive service will certainly be shared with him and the team, as it serves as great encouragement for all of us. At the same time, we sincerely regret that your stay felt too short, and we truly hope to have the opportunity to welcome you back again for a longer and even more relaxing holiday in the near future. Thank you once again for your valuable feedback and kind support. Yours sincerely, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Dear Mr. Harald W., Thank you very much for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay at our beautiful hotel and that you found our staff friendly and professional. It is also wonderful to know that our location contributed positively to your experience. We are pleased that everything went smoothly during your stay, as we always aim to provide seamless and comfortable service for our guests. Your kind comments are truly appreciated and will be shared with our team as encouragement to continue delivering excellent hospitality. We sincerely look forward to welcoming you back to Novotel Phuket Kamala for another enjoyable stay in the future. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala

Dear Ms. S., Warm greetings from Novotel Phuket Kamala. Thank you very much for choosing to stay with us again and for sharing your wonderful feedback. We are thrilled to hear that your experience with our Food & Beverage Manager, TOP, exceeded your expectations and that he was able to fulfill all your wishes. Your continued loyalty and kind words truly mean a great deal to our entire team. We sincerely look forward to welcoming you back for your 12th stay at Novotel Phuket Kamala, where we will strive to make every visit as memorable and enjoyable as the last. With kind regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala

Dear Marcel, Thank you very much for choosing to stay with us and for taking the time to share your detailed and thoughtful feedback. We sincerely appreciate your observations, as they help us to continuously improve and provide a better experience for all our guests. We are truly delighted to hear that you enjoyed the professionalism and dedication of our team members, particularly Top and Nikoy. It is very rewarding to know that their service, both to guests and colleagues, made a positive impression on you. Your kind words will be shared with them, and I am certain they will be greatly encouraged by your appreciation. At the same time, please accept our sincere apologies for the inconvenience caused by the delayed check-in and the room not being ready upon your arrival. We fully understand how frustrating this must have been, and we deeply regret that your first impression of our hotel was affected. We are reviewing our housekeeping and room allocation procedures carefully to ensure a more efficient and structured process, especially during busy periods, so that such delays do not occur in the future. We also sincerely apologize for the issues with the extra bed, its positioning, the absence of a nearby light switch, and the housekeeping standards in certain areas. Your feedback has been shared with the relevant teams to address these matters and ensure our rooms meet the highest standards of comfort and cleanliness. We truly value your constructive comments and comparisons with other 4-star hotels. Your insights are invaluable in helping us improve, and we hope to have the opportunity to welcome you back to Novotel Phuket Kamala, providing you with a significantly improved, seamless, and enjoyable stay. With our sincere regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala

Dear Mr. M., Thank you very much for staying with us again and for sharing your feedback. We are delighted to hear that you enjoyed our cleanliness, friendly staff, and good food, and we truly appreciate your continued loyalty to Novotel Phuket Kamala. We are very sorry to hear about your missing Redmi Note 13 Pro phone and Tissot watch. We completely understand how concerning this must be. Our team has carefully checked room 106 and our Lost & Found records, but unfortunately nothing was found. Please be assured that we remain vigilant and will inform you immediately if these items are turned in. If you have any further details, we would be happy to investigate further. We value your trust and look forward to welcoming you back for another enjoyable stay in the future. Warm regards, Krittayoch Ao-lueknuea (Oak) Front Office Manager Novotel Phuket Kamala

Dear Mr. B., Thank you very much for choosing to stay with us again and for sharing your wonderful feedback. We are truly delighted to know that you had another great holiday and that our peaceful, beautiful seaside location made your stay enjoyable. Your continued trust means a great deal to us. We will keep striving to provide warm service and memorable experiences every time you return. We look forward to welcoming you back to our little “paradise” again soon. Warm regards, Krittayoch Ao-lueknuea (Oak) Front Office Manager Novotel Phuket Kamala

Dear Mr. Müller, Thank you very much for staying with us again and for sharing your review. We are pleased to know that, as always, you enjoyed your stay — and we truly appreciate your loyalty. We are very sorry to hear about your missing Redmi Note 13 Pro phone and Tissot watch. We completely understand how worrying this must be. Our team has carefully checked room 106, as well as our Lost & Found records, and unfortunately nothing was found. Please be assured that we will continue to remain alert and inform you immediately if anything is turned in. If you have any additional details about where they might have been misplaced, please let us know and we will be happy to investigate further. Thank you again for your trust, and we hope to have the opportunity to welcome you back and provide you with another pleasant stay. Warm regards, Krittayoch Ao-lueknuea (Oak) Front Office Manager Novotel Phuket Kamala

Dear Ms. B., Thank you very much for staying with us and for sharing your wonderful feedback. We are delighted to hear that you enjoyed our beachfront location, breakfast, clean and comfortable rooms, and friendly service. Your kind mention of Jerry at the front desk will be shared with him — I know it will mean a lot. We appreciate your suggestion regarding the immediate surroundings of the hotel. Please rest assured that we continuously work with local teams to maintain and enhance the area around our property whenever possible. We look forward to welcoming you back to Novotel Phuket Kamala for another enjoyable stay. Warm regards, Krittayoch Ao-lueknuea (Oak) Front Office Manager Novotel Phuket Kamala

Dear Mr. Lucas H., Thank you very much for choosing to stay with us and for sharing your wonderful feedback. We truly appreciate your high rating and kind words about our service, beautiful rooms, and the overall property. We are delighted to hear that you felt well cared for by our service team and management. Your recognition means a great deal to us, and we will be sure to share your compliments with the team. It was our pleasure to have you as our guest, and we sincerely look forward to welcoming you back to Novotel Phuket Kamala for another memorable stay. Warm regards, Krittayoch Ao-lueknuea (Oak) Front Office Manager Novotel Phuket Kamala

Dear Franz S. S., Thank you very much for staying with us and for taking the time to share your feedback. We are delighted to hear that you enjoyed our hotel and its beautiful location at the end of Kamala Beach. Your kind comments are greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Warm regards, Krittayoch Ao-lueknuea (Oak) Front Office Manager Novotel Phuket Kamala Beach

Dear Mr. M., Thank you very much for staying with us and for sharing your feedback. We are delighted to hear that you enjoyed our hotel’s great location and found our team to be friendly and welcoming. At the same time, we sincerely apologize for the inconvenience caused by the terrace view and the unpleasant odor from the nearby parking area. Please rest assured that we take your comments seriously and will review ways to improve our guest experience in this regard. We truly appreciate your understanding and hope to have the opportunity to welcome you back to Novotel Phuket Kamala for an even more enjoyable stay. Warm regards, Krittayoch Ao-lueknuea (Oak) Front Office Manager Novotel Phuket Kamala

Dear Mr. Werner A. E., Thank you very much for staying with us and for sharing your detailed feedback. We sincerely apologize that your experience did not meet the high standards you expected from Novotel. Your comments regarding breakfast selection, the welcome amenities, and the condition of the pool villa are truly appreciated and have been shared with our team to ensure improvements are made. We also regret any inconvenience caused by technical issues during your stay. Please rest assured that we are continuously working on maintaining and enhancing our facilities, services, and attention to detail, so that future guests can enjoy a seamless experience. We truly value your feedback and hope to have the opportunity to welcome you back to Novotel Phuket Kamala Beach for a more comfortable and satisfying stay. Warm regards, Krittayoch Ao-lueknuea (Oak) Front Office Manager Novotel Phuket Kamala Beach

Dear Mr. V., Thank you very much for staying with us and for sharing your wonderful feedback. We are truly delighted to hear that you enjoyed our peaceful beachfront location, the beautiful view over Kamala Bay, and our generous breakfast selection. It is also a pleasure to know that you found our rooms clean, spacious, and well maintained. Your kind words mean a lot to our team, and we are very happy to know that you appreciated the relaxing atmosphere of our resort. We sincerely hope to have the pleasure of welcoming you back for another enjoyable stay by the beach in the near future. Warm regards, Krittayoch Ao-lueknuea (Oak) Front Office Manager Novotel Phuket Kamala

Dear Stefanie S. N., Thank you very much for staying with us at Novotel Phuket Kamala and for sharing your detailed feedback. We are delighted to hear that you enjoyed our breakfast selection, à la carte dining, pool, sea view, fitness facilities, and the attentiveness of our room service team. We sincerely apologize for the inconvenience caused by the room’s flooring, which made it difficult to achieve the level of cleanliness you expected. Please rest assured that your comments have been shared with our housekeeping team for review and improvement. We truly appreciate your feedback and hope to welcome you back for an even more comfortable and enjoyable stay in the future. Warm regards, Krittayoch Ao-lueknuea (Oak) Front Office Manager Novotel Phuket Kamala

Dear Christian, Thank you very much for staying with us and for sharing your kind review. We are delighted to hear that you enjoyed our beachfront location, the comfort of our hotel, and especially our breakfast and cuisine. It is truly rewarding to know that our team contributed to your satisfaction, and I will be sure to personally share your compliments with Poo, who will be very proud to be recognized for her efforts. Feedback like yours is a great encouragement for us to continue providing warm and attentive service to all our guests. We sincerely look forward to welcoming you back for another memorable stay in the near future. Warm regards, Krittayoch Ao-lueknuea (Oak) Front Office Manager Novotel Phuket Kamala

Dear Mr. Karl S., Thank you very much for staying with us at Novotel Phuket Kamala and for taking the time to share your detailed feedback. We are delighted to know that you found our hotel clean and enjoyed the friendly and accommodating service from our team. Your kind words regarding our staff are truly appreciated and will be shared with the entire team. At the same time, we sincerely apologize for any inconvenience caused by the cash-only policy at the pool bar and the pricing of cocktails. Your comments are very valuable, and we will review them to explore possible improvements for our guests’ convenience. Regarding the beach, we appreciate your understanding that while our team works diligently to maintain the area in front of the hotel, we are limited in controlling conditions along the rest of the beach. We greatly appreciate your feedback, as it helps us continue improving our services. It would be our pleasure to welcome you back in the future for an even better experience. With warm regards, Krittayoch Ao-lueknuea (Oak) Front Office Manager Novotel Phuket Kamala

Dear Ms. V., Thank you very much for choosing to stay with us and for sharing your kind feedback. We are delighted to hear that you enjoyed a pleasant experience, found our rooms to be very clean, and appreciated the beautiful view. We are grateful as well for your comment regarding the TV connection with your Fire TV Stick. Please accept our sincere apologies for any inconvenience this may have caused. Your feedback is truly valuable, and we will certainly look into ways to make this process more convenient for our future guests. It was our pleasure to have you with us, and we sincerely hope to welcome you back again to Novotel Phuket Kamala Beach for another enjoyable stay. Warm regards, Krittayoch Ao-lueknuea (Oak) Front Office Manager Novotel Phuket Kamala Beach

Dear Mr. D., Warm greetings from Novotel Phuket Kamala. Thank you sincerely for staying with us and for sharing your detailed feedback. We are truly delighted to hear that you enjoyed our breakfast and service, and your recognition of our team’s efforts is deeply appreciated. At the same time, I am genuinely sorry to learn about the shortcomings you experienced regarding cleanliness, maintenance in the pool area, and the noise disturbance in the rooms. Please accept our sincerest apologies for these inconveniences. Your valuable comments have already been shared with the relevant departments, and we are taking immediate steps to improve cleanliness standards, address maintenance issues, and review procedures to ensure that all areas of the hotel are kept in the best possible condition. Feedback like yours is essential in helping us improve and provide the experience that our valued guests rightfully expect. We sincerely hope you will give us the opportunity to welcome you back in the future, so we may provide you with a more seamless and enjoyable stay. With warm regards and appreciation, Krittayoch Ao-lueknuea (Oak) Front Office Manager Novotel Phuket Kamala