ibis Sao Luis

고객 평점 (ALL 평가) 3.6/5 1,164 리뷰

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Av. Dos Holandeses 10 QD 11, Lot. São Marcos, Renaissance Garden, 65075 650 SAO LUIS, Brazil

호텔설명

호텔 추가 정보

  • No charge for children aged 11 and under

  • Enjoy happy hour at the hotel bar every Wednesday

  • 26-minute drive to Ponta de Espera Terminal

  • 30-minute drive to São Luís bus station

  • 31-minute drive to Marechal Cunha Machado international airport

숙박

호텔 위치

ibis Sao Luis

Av. Dos Holandeses 10 QD 11, Lot. São Marcos, Renaissance Garden
65075 650 SAO LUIS
Brazil

GPS:-2.49243, -44.28528

전화
팩스 +55 98 3311-4070

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 레스토랑
  • 휠체어 이용 가능
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 100% 금연 호텔

Restaurante ibis Kitchen Grill

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  3.6/5  1,164 리뷰

TripAdvisor 평가  4.0/5  1,181 리뷰

Nothing extraordinary

트립어드바이저 평점 3.0/5

Frederico C 가족 - TripAdvisor 인증 리뷰

It is quite strange the no hand-towel policy adopted by this hotel. Typical Ibis room, not very spacious with a small bathroom. Location is OK, even though quite far from the São Luis historical center.

excellent

트립어드바이저 평점 5.0/5

B2292DLthomasw 비즈니스 - TripAdvisor 인증 리뷰

Reservation on record, quick check-in, useful information available, arranged taxi, food available 24 hours, internet efficient and free, clean facilities, my only negatives were very small and single soap available and no blanket in my room.

Ibis

트립어드바이저 평점 4.0/5

tatianasantosm Couples - TripAdvisor 인증 리뷰

Satisfaction for sleeping and room cleaned. Staff of service is very good. I recomend this hotel for my friends. I indend to return, because I stayed just one day in hotel. The bad can be better. I liked.

Dear tatianasantosm, We very much appreciate your comments regarding your stay at the ibis Sao Luis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabio Reis Neto General Manager

Overall a positive experience

트립어드바이저 평점 4.0/5

Alexinmelbourne Couples - TripAdvisor 인증 리뷰

I've stayed at 13 different Ibis in Brazil (17 if you include Ibis Styles). I would say that this Ibis is above average and overall the stay was very positive. What I liked: good air-conditioning, reliable internet, sound-proof windows, fantastic staff, basic but comfortable rooms, the room contained a small fridge, and the hotel is still using older bedding which is much higher quality than what Accor Brazil have been recently introducing across their brands. What I didn't like: no water available other than bottled water (several Ibis are providing water in their lobbies which is convenient and practical). WIFI cut off immediately upon check out which was annoying given I was organising transport from the hotel. The online check-in experience was atrocious - and this has been my experience across most of the 30+ Brazilian Accor hotels I’ve stayed at. I checked in online prior to arrival yet paperwork, key, and Le Club loyalty welcome drink voucher were not ready on arrival. There was also a problem with the Le Club loyalty points being credited incorrectly (a problem that is far too common). This resulted in a bonus point offer failing to trigger and I’m still chasing this up with Le Club 2 months later. I also had a problem with the invoicing. I stayed for 5 nights in total. Two of the nights were booked under my partner’s name and three of the nights were booked under my name. We were provided separate invoices for the different bookings but these were both invoiced under my partner’s name. My three nights were booked under my name, and paid for with my credit card and therefore I asked for the invoice to be in my name. The clerk refused and said the invoice had been finalised and couldn’t be changed. I don’t know how the law works in Brazil, but in many countries it would be illegal to refuse to provide a correct invoice. The invoice wasn’t a big deal, but I find these administrative mistakes and limitations frustrating, unprofessional and far too common. Incidentally, the hotel has a tour agent stationed in the lobby. The tour company is called In Novar Turismo. Spontaneously we booked on an overnight tour of Lençóis Maranhenses which ended up being a very positive experience. Overall the Ibis Sao Luis is recommended.

Dear Alexinmelbourne, Thank you for taking the time to tell us about your experience at the ibis Sao Luis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fabio Reis Neto General Manager

SAD END

트립어드바이저 평점 3.0/5

rizzojf 비즈니스 - TripAdvisor 인증 리뷰

All right but not received the invoice to date, I need to present the vouchers to the financial company reimburse me. This is common in all Ibis network. Thanks for the research, but this is the fifth time fill and nothing happens. Surely this will be my last complaint !!!

Dear rizzojf, Thank you for taking the time to tell us about your experience at the ibis Sao Luis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please, email your profile information to h7200-gm@accor.com.br and then we can provide your invoice. Tell us about the reservation date. Best wishes, Fabio Neto General Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 162 리뷰 9.5/10 위치
  • 673 리뷰 2.3/10 객실
  • 495 리뷰 6.9/10 서비스
  • 66 리뷰 3.4/10 인터넷 가격
  • 355 리뷰 1.4/10 청결도
  • 281 리뷰 6.7/10 조식
  • 250 리뷰 1.8/10 안락함
  • 92 리뷰 2.9/10 가격 대비 가치

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해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.