Pullman Oceanview Sanya Bay Resort & Spa 5 gwiazdki

Ocena klientów (Ocena ALL) 5.0/5 Liczba opinii: 87

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No 158 Sanya Bay Road, Hainan, 572000 Sanya, China

Opis

O hotelu

  • Step outside and you're on the "sea walkway of coconut dream"

  • En-suite swimming pools and 8 unique villas

  • Celebrate in style in one of the largest ballrooms in Sanya

  • A special vacation experience to enjoy all beverage

Nasze pokoje

Lokalizacja hotelu

Pullman Oceanview Sanya Bay Resort & Spa

No 158 Sanya Bay Road, Hainan
572000 Sanya
China

Pozycja GPS:18.270597, 109.485573

Telefon
Faks +86 898 8828 6655

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

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Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  5.0/5  Liczba opinii: 87

Ocena TripAdvisor  5.0/5  Liczba opinii: 4 739

Best place to stay in Sanya with children.

Ocena na stronie TripAdvisor 5.0/5

Jonathan V Opinia zatwierdzona w TripAdvisor

We chose the Pullman Oceanview Sanya Bay Resort based on the location of the resort. Its a friendly and family orientated resort. As i don't speak mandarin, i'd thought I would struggle but the staff was amazing. Before officially booking, Celia was most kind helping me book a 3 bedroom apartment for 2 families and a grandma to have a family celebration. Celia even went that one step further to arrange a cake on the actual day and decorate the room. She was super nice. We also, had Kevin the concierge who helped booked big mini vans to help cart our family around Sanya to anywhere we wanted , with 12 hours notice and was very flexible to our needs. Breakfast was amazing and the staff was very attentive. A lady called Cindy was especially nice to grandma and remembered that she likes her coffee extra hot so she would bring her coffee every morning. A really nice touch. Overall, we loved the Pullman, it had lots of activities for the children and also if you were there to just chill, you could also. We did do some sight-seeing such as the big white statue. If you do go, remember to bring your passports for entry. Remember to setup Wechat with payment to make your life easier. Wechat did everything and was our main source of communication with the staff. We also like to thank Carrie who looked after our apartment and our family when we were staying in the room.

Dear Guest: We appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We sincerely hope that we can meet you again in the future at Pullman Oceanview Sanya Resort and Spa, let us have the opportunity to offer you a better experience. Yours sincerely, Hotel Management

Terrible

Ocena na stronie TripAdvisor 1.0/5

aaronyj Opinia zatwierdzona w TripAdvisor

I just signed up this account and now i'm sitting in my room writing this comment! This is my third time staying at Sanya Bay Pullman and this time I stayed for more than a week.My experience was very bad. cold fish, unprofessional, bad attitude,these how i feel. I hope GM or anyone who charge the hotel can see this comment and we can have a quick conversation! I just want to let you know, as a five stars hotel, lots of your staffs need to be training!

Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Oceanview Sanya Bay Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. During your stay our GM was on vocation but he replied your Email and hotel Executive Assist Manger met and communicated with you. We offered our solution but you didn't satisfied with it. Sorry again for the unpleasant stay experience. We sincerely look forward to seeing you again in the future and provide more excellent experience in the next time. Elva Liu Guest Experience Manger

Great for some winter sun

Ocena na stronie TripAdvisor 5.0/5

Michaela P Opinia zatwierdzona w TripAdvisor

I stayed here for 5 days in December with my two children aged 11 and 7. We had a great time. The staff are very helpful and the hotel is well kept. The children really enjoyed the heated pool which is open well into the evening. The beach is also a short walk from the resort and the beach chairs are reserved for Pullman guests. There are lots of activities for the children to do during the day and the gym has everything that you need for a morning workout. Before we arrived, the customer relations team reached out and answered any questions that we had. I was especially impressed with the service provided by Perhu who helped us book taxis, gave recommendations and was just a great help! The breakfast buffet has lots of different options with western and chinese. Some days there were fewer vegetarian options but on the whole, there is a wide variety. There is a buffet and hot pot option for dinner at the hotel which was lovely. It can work out quite expensive for a family but the food is very fresh and the chef's will cook meat and fish to your requirments upon request.

Dear Guest: Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. We are honored to be your choice of stay for this trip in Sanya. Our hotel aims to create a parent-child resort hotel, allowing you to experience a perfect vacation without leaving hotel. We are glad to note that you were very satisfied with our breakfast, kids activity, heated pool and dinner buffet; your recognition is our driving force. Thank you again for sharing your experience and feelings with us. We sincerely hope to be able to meet again at Pullman Resort Hotel in Sanya in the future; and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Ohad Tiktinsky General Manager

Great Hotel

Ocena na stronie TripAdvisor 5.0/5

jacinthg2015 Friends getaway - Opinia zatwierdzona w TripAdvisor

From check-in to check-out, it was all fantastic. Customer service was at another level. Mostly in part to Perou who took great care of us. Nothing was trouble for her to sort out for us. This is a great hotel if you have chidlren.

Dear Guest: Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. We are honored to be your choice of stay for this trip in Sanya. In the same time, thank you for your recognition of Perou, your recognition is our driving force. Thank you again for sharing your experience and feelings with us. We sincerely hope to be able to meet again at Pullman Resort Hotel in Sanya in the future; and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Ohad Tiktinsky General Manager

Management

Ocena na stronie TripAdvisor 1.0/5

Imane2203 Rodziny - Opinia zatwierdzona w TripAdvisor

The hotel amenities are very good and it's child friendly but the management is not that good, we had an issue late at night and manager on duty refused to help us, I'm just thinking what if it was an emergency with our baby or one of us!! we weren't expecting such answer from a manager in Pullman

Dear Guest, Thank you for staying at Pullman Oceanview Sanya Bay Resort & Spa. I am very happy to know that you are satisfied with hotel amenities . We also express sincere apologies about the problem you mentioned, and we will follow up investigate the issue. This is not normal service standard in our hotel. I also hope that you can give us a chance to call our one-stop service center to be the duty manger at any time and tell us your dissatisfaction so that we can improve in a timely manner. At Pullman, we strive to provide a superior service experience for every guest. Therefore your feedback is very important to us. Please be assured that we will take the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing your feelings, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Ohad Tiktinsky General Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

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  • 4 665 Liczba opinii 8.7/10 Udogodnienia
  • 3 040 Liczba opinii 9.1/10 Jedzenie
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  • 2 278 Liczba opinii 9.3/10 Czystość

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