Pullman Oceanview Sanya Bay Resort & Spa
Ocena klientów (Ocena ALL) 4.8/5 Liczba opinii: 642
No 158 Sanya Bay Road, Hainan
BUS: 8 PULLMAN SANYA
SANYA PHOENIX W 6km / 3,73 mil - Płatne transport
SANYA PHOENIX INTL W 10km / 6,21 mil - Płatne transport
RAILWAY STATION W 8km / 4,97 mil
SANYA RAILWAY W 8km / 4,97 mil
Pozycja GPS:18.270597, 109.485573
Zameldowanie od: - Wymeldowanie do:
Offers you an all day dining experience with an international à la carte menu. Explore the abundance cuisine choices while overlooking the perfectly manicured landscape garden and enjoy an interactive cooking experience with live cooking shows daily.
A classical Chinese restaurant serving Cantonese cuisine along with a superb daily dim-sum menu. It offers many traditional and modern dishes all made from the freshest and best local selections, all served in an elegant atmosphere.
Opinie naszych gości
100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hoteluDowiedz się więcej
Ocena na stronie TripAdvisor 1.0/5
Imane2203 Rodziny - Opinia zatwierdzona w TripAdvisor
The hotel amenities are very good and it's child friendly but the management is not that good, we had an issue late at night and manager on duty refused to help us, I'm just thinking what if it was an emergency with our baby or one of us!! we weren't expecting such answer from a manager in Pullman
Dear Guest, Thank you for staying at Pullman Oceanview Sanya Bay Resort & Spa. I am very happy to know that you are satisfied with hotel amenities . We also express sincere apologies about the problem you mentioned, and we will follow up investigate the issue. This is not normal service standard in our hotel. I also hope that you can give us a chance to call our one-stop service center to be the duty manger at any time and tell us your dissatisfaction so that we can improve in a timely manner. At Pullman, we strive to provide a superior service experience for every guest. Therefore your feedback is very important to us. Please be assured that we will take the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing your feelings, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Ohad Tiktinsky General Manager
Fabulous beach resort
Ocena na stronie TripAdvisor 5.0/5
jordandianescott Opinia zatwierdzona w TripAdvisor
We really enjoyed our stay at the Pullman Sanya Bay with our 2 children this week. We stayed 4 nights and the kids had so much fun at the water park, the kids club, the playground, the foam party, and of course the calm beach which is ideal for kids to play on. Our trip was made extra special due in large part to Wayne, the F&B mgr, who took care of our every need. Dean and Cindy were also so helpful in the restaurants. The only thing that could be improved upon was the master bed in the 2bedroom apartment suite. It was so incredibly hard and uncomfortable. Wayne to the rescue though! He had the housekeeping staff add an extra mattress topper, which helped but it was still a VERY hard mattress. We would love to return for another relaxing family holiday, though!
Dear Guest, Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is honor to get your full score comment, we are glad to note that you were satisfied with this stay. Your nice feedback will serve as an encouragement to all our team members. Regarding the issues you mentioned, we will feed back to the relevant departments for follow-up and find out the corresponding solutions. Thank you for your understanding and support. Thank you once again for sharing your experience, and we look forward to your future return visits. Yours sincerely, Ohad Tiktinsky General Manager
Ocena na stronie TripAdvisor 5.0/5
Ville L Opinia zatwierdzona w TripAdvisor
We had booked an Oceanview 2 bedroom apartment which was otherwise excellent choice but... seriously... the bed on the main bedroom sucked big time. While I understand that in China the stone - hard - bed is more of a common thing at homes, I wouldn't expect it at the facility with this price tag....I had to sleep on the sofa for two out of three nights we spent there. Other than that, the apartment was very nice, seen some time but still in quite good shape. Check in was a somewhat understaffed and slow but I understand that as there are so many documents the staff needs to deal with. Maybe another person in the apartment check-in at the time of arrival would had done the trick (at least for the family behind us who was anxiously waiting and demanding attention). Other than that, good work. Breakfast was extremely well organized in the super busy main restaurant. I liked the seating system and was happy that this was executed also to the local audience too. The waiting staff at the breakfast was super trained and attentive and even with their limited English skills and my very low Chinese skills we were able to get things sorted out. Good experience. Pool access was well arranged though sunbed access was limited. Maybe some further instruction and rules for the sunbed reservation could be in place. This time it was the chaps from some central european nation who were reserving some prime site sunbeds with their stuff from dawn till dusk regardless of them being there or not... shame on them - Kudos for thee pool staff who were able to navigate through the cultural differences and were able to provide the best they had in hand. Pool service through the app was super fast and accurate, though learning to read the given English language instructions on the order form could had reduced the additional distance the waiting staff had to do in two of our inquiries. Beach -side access... good. Sunbeds were pretty well available and time by time the staff were courteous enough to remove random dwellers from occupying the already occupied chairs Seafood BBQ & Hotpot... well organized, good, fresh food. Some minor service issue (due to communications). Well worth the money spent. Overall great experience at the Pullman Oceanview - we'll be back
Dear guest, Thank you for staying at Pullman Oceanview Sanya Bay Resort and Spa. Thank you for your comments sharing with us, let us we know that you are satisfied with our staff service. It is our honor to get your approval. About the problem you mentioned, please allow me to express my sincerest apologies to you. Regarding the problem you’re mentioned, I already told the related department to follow up. We value your feedback very much, and hope you can give us a chance to make up, thanks for your understanding and support, and we are look forward to providing you with better stay experience in the future! Yours sincerely, Ohad Tiktinsky General Manager
Christmas in Sanya
Ocena na stronie TripAdvisor 5.0/5
dianemf2019 Friends getaway - Opinia zatwierdzona w TripAdvisor
The Pullman Oceanview Sanya Bay has so many positive things to recommend it! The location, the people working for you, and the food, all are amazing. From the best people Cindy, Jojo, and Hanks we were SO well taken care of: very need met, extra treats were given, and smiles and laughs shared. The resort was also beautiful- pools, beach front, and grounds both. It’s unfortunate that more than the upper pool were not heated- the others were far too cold to enjoy. The food and beverages were amazing, the tea and happy hour at the Executive lounge were delightful. (More savory treats would be welcomed) The other ladies and gentlemen who made our stay lovely included Susana, Wayne, and others. The holiday decor, and treats were such a surprise: window clings, teddy bear ,cookie, antlers, and more. The rooms were clean, spacious, and comfortable. A couple things that could be addressed: noise reminders in hallways, lower volume on elevator arrival ding, equal balance of savory and sweet at tea & happy hour, and an extra mattress topper on beds. Nothing can be done about the helicopter noise- what a shame. But doesn’t ruin the stay. One last note on the Christmas night show: it was odd. The kid centered events were saved to the last 35 minutes. (8:25-9:00) Why? Half the kids had left the dinner. And the inappropriate acts were on from 7:15-8:15, prime family time. You lost people because the girls costumes were risqué and not right for a Christmas show- they could have been on from 8:30-9:00, after families bailed. And a beer chugging contest- was this a frat Party? The singers, the magician, and the nice traditional dances should have been the first 90 minutes. What a shame you missed the mark on that. Save the adult entertainment for the last half of the night.
Dear dianemf2019, Thank you for staying at Pullman Oceanview Sanya Bay Resort and Spa. Thank you for your comments sharing with us, let us we know that you are satisfied with this trip. In the same time, thanks for your recognition of Hanks,Cindy,Jojo,Susanna and Wayne, it is our honor to get your approval, and your suggestion is our motivation for continuous improvement, thanks for your suggestion. We sincerely look forward to seeing you again in the future and provide more excellent experience in the next time. Yours sincerely, Ohad Tiktinsky General Manager
Very nice hotel with helicopters flying constantly around
Ocena na stronie TripAdvisor 4.0/5
cyberMythius Rodziny - Opinia zatwierdzona w TripAdvisor
Very nice hotel with a good staff, food and environment in the hotel - and if not for very loud surroundings it would be an 5*. However it’s next to a busy road with buses and loud cars going until late night and more over - next to a military airport with helicopters sometimes taking off / landing every few minutes … again from early morning to late evening. This hotel can be perfect for company team building … however if you’re looking for a place where you’re going to enjoy sound of waves and just chill - this is not the one.
Dear cyberMythius, Thank you for staying at Pullman Oceanview Sanya Bay Resort and Spa. Thank you for your comments sharing with us, let us we know that you are satisfied with our service and environment, it is our honor to get your approval.Regarding the problem you’re mentioned,please allow me to express my sincerest apologies to you.The location of the hotel is convenient. It only takes 15 minutes to take a taxi from the airport, and it only takes 20 minutes to Sanya Train Station;thanks for your understanding and support, and we are look forward to providing you with better stay experience in the future! Yours sincerely, Ohad Tiktinsky General Manager
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