ibis Malabo 3 つ星

Seriously Ibis, you need to listen to your customers. The hotel has a perpetually musty smell - very unpleasant. I feel that if you take out the carpets and tile your rooms, it will make an enormous difference. Also, pay attention to cleaning in those concealed areas of the bathroom. It will make a difference. Housekeeping needs thorough training on being meticulous with their cleaning. Linen has a musty smell. Your climate is quite wet and humid so change your flooring ! Thorough drying of laundered items may also be needed.

Malabo doesn't have a lot of accommodation to offer and this was the only one that fitted within my budget. The hotel supposedly offers free airport transfer but at the time of my visit, the driver was on vacation. The room was no-frills with bare minimum amenities such as one bottle of water per day, fridge, television, safe (which in my room was broken), hair dryer (not powerful) and shampoo/shower gel. The biggest problem with this hotel is the moldy and damp smell in the rooms which seems to have been a problem for at least a good part of 2024 (from what I can gather online). The odour was so strong that I could smell it in my clothes the day after I left the hotel! The hotel is also quite far from the city centre and there are no dining options nearby.

Rooms are OK but no amenities offered. Male Staff seem to ok, but can be unhelpful. Female staff are really rude and not helpfull what so ever. 1 staff member at check-in was chewing gum so loud I could not understand her. Another staff Menber was on her phone when I tried to order a drink, Slammed down her phone and seemed to be really annoyed I disturbed her. Food is pretty bland and after 5 nights stay can be very boring. Breakfast was ok until I got charged extra for 1 fried egg. Well be talking with my company to never book our staff in this hotel ever again

Booked with Ibis Malabo when I visited the country ! The check in experience was truly poor. First of all , the front desk lady called Okomo, she never smiles and seems always angry. But anyways, when we are at the part to clear the room fees, I checked with her whether I can pay in USD. She said yes. According to my confirmation from ( I booked directly via ALL app) it was shown USD$124.15. I paid her USD$125 cash. She then looked at me and said I am USD$5 short. I repointing the confirmation form saying it should be USD$124.15 and not USD$130. She called her manager, who is also not that friendly looking said it’s USD$130. If you don’t pay, I won’t give you the key card. Yes, I know, it’s only USD$5, piece of cake; but this is a matter of integrity and professionalism. You can’t just add another USD$5 if you want. Then my tour guide stepped in and paid the room fee via CFA and I gave him the USD. The room, typical Ibis room, but was smelly and moist. I had a terrible sleep that night. But only good thing was that they remembered I needed to leave early and prepared a plate of breakfast for me. Overall, my experience was bad, it was not a good stay. Share with you for your reference !

The staff were pleasant and the rooms were quiet with controllable A/C and the standard Ibis bathroom, (although the extractor didn't work). Breakfast was good although it cost extra for an omelette! Disliked · The hotel is very tired and needs a 100% renovation, that said it was covered in scaffolding all around the outside, but that doesn't mean they are going to do anything with the dated rooms. I last stayed here in 2016 and they still have the same tiny TV in a unit with no magazines and less than 50% of the TV channels working and only a "component" input! The restaurant menu is very basic with the same options for lunch & dinner, with no draft beers and bottles are 33cl. The WIFI is abysmal/slow 0.41 Mbs download and I got better speeds using a MiFi.