Отель ibis Styles Ницца Аэропорт Аренас 3 звезды

Dear guest, Thank you for taking the time to tell us about your experience at the IBIS STYLES NICE Airport. We are sorry to read your comment regarding this incident and we apologize for any distress this may have caused you However we are a little bit surprised by reading it : 1/You mentionned the using of a video record on your mail, we are deeply shocked by this practice so much so that the receptionist reserves the right to go the police station in NICE to file a complaint in connection with this practice totally prohibited in France. 2/A point has been made with the receptionnist on duty during your stay ; for him, there was no aggressiveness in his remarks, only misunderstanding between you and him. We are very sorry about it. 3/You asked for a total refund of your stay during the check out time. He was not allowed to do it on his own, this is the reason why he asked you to write an e-mail explaining your unsatisfaction. 4/Furthermore, he asked you to remove your mask only to better understand your request as sometimes it can be difficult to properly understand themselves in a foreign language. 5/Concerning the temperature of your room, we do not understand why you didn’t contact the reception during your stay as our team is on duty 24h a day. By letting us know on time, our team would have been able to offer you a solution. A point has been made by our technician team in your room and no malfunction related to this point were noted as 21°c is a standard one. Finally, you are probably aware that we have a new law in France since a few weeks related to energy sobriety. This one prohibits us from certain practices in energy management at certain times of the year. There is no airconditonning available in November in all NICE. In conclusion, we are deeply sorry but we dispute all these facts. Indeed, You will explain to the readers of this review why you want to dispute the bank transaction since the establishment does not give you your case. Accor customer service has been informed of your behavior. Therefore, we ask you to stop all intimidation and remind you that we reserve the right to file a complaint with the French authorities for intimidation and credit card fraud. Best regards, C. EVEN

Dear Guest, Thank you for taking the time to tell us about your experience at the IBIS STYLES Nice Airport. We are happy to read that you enjoyed the HOTEL with the staff, the comfort of the room, the breakfast and the service. Concerning your comment on the size of the breakfast room, I’m sorry but we won’t be able to enlarge it. This offers 50 seats without our terrace and we offer our customers to come and have breakfast at times when there will be fewer people. We hope to welcome you again for your nest stay in NICE, perhaps at a less busy time of the year to appreciate the French Riviera . Best regards Claude EVEN – General Manager

Dear guest, Thank you for this positive feedback. Will be pleased to welcome you again at Ibis Styles Nice Airport. Best regards, Gilles – Front desk manager

Dear Guest, Thank you for taking the time to tell us about your experience at the IBIS STYLES NICE Airport. We are happy to read that you enjoyed the hotel with the room. Regarding your comment about the cleanliness in your room and during your breakfast time, we are sorry about it and a point will be made with the teams to prevent future events during next stay. Futhermore, our location is in a business area with plenty of new building. The old town is also reachable by tramway from the hotel to place Massena in about 20 minutes. The CAP 3000 commercial center with more than 300 shops and restaurants is also reachable by bus or train in about 10 minutes. For reminder, there is tramway stop called Parc Phoenix located 100 meters away for 1.50€ per person available from 6am until midnight every 10 minutes. Finally, we are located at only 3 stops away from the airport, so very close of the Airport. CANNES, ANTIBES and MONACO are also reachable by the small station NICE SAINT AUGUSTIN in 5 minutes walking distance from the hotel. So in conclusion, this is the place to be for many reasons corresponding to the majority of ou customers and spend very good time on the French Riviera. Best regards. Mr Claude EVEN / General Manager

Dear Guest, We very much appreciate your comments regarding your stay at the ibis Styles Nice Aéroport Arénas. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Reception team