Dear Mr V., Thank you for taking the time to share such detailed feedback following your stay with us. We are truly sorry to learn that several aspects of your experience did not meet your expectations. We have carefully noted your concerns regarding the room and bathroom design, privacy, missing amenities, minibar, sound insulation and the initial room allocation. We also regret the inconvenience caused by the long waiting times at the bar and the service experience at reception. Please be assured that your feedback has been shared with the relevant teams for review and improvement. At the same time, we are pleased to know that you appreciated the cleanliness of the hotel and the helpfulness of our housekeeping team. Your kind words will certainly be shared with them. We sincerely regret the disappointment caused and appreciate your constructive feedback regarding breakfast service and our sustainability efforts. We hope to have another opportunity to welcome you back and provide you with a significantly improved experience. Warmest Regards, Saumitra Chaturvedi General Manager

Dear Ms. M., Thank you for taking the time to share your feedback following your recent family stay at Novotel New Delhi City Centre. We are delighted to know that you had an excellent experience with us and appreciated the cleanliness and upkeep of the hotel, the pool area, and the kindness of our team. It is also wonderful to learn that you found the booking process simple and convenient and that your arrival, departure, and overall stay experience met your expectations. At the same time, we sincerely appreciate your constructive feedback regarding the private event held at our rooftop venue during your stay. We regret the inconvenience caused by the temporary removal of seating near the pool area and understand how this impacted your comfort and enjoyment of the facilities. We are also sorry for the disturbance caused by the music during the evening and appreciate your patience in bringing this matter to the attention of our reception team. Your comments have been shared with the relevant departments as we continuously strive to balance event operations with the comfort and experience of our in-house guests. Thank you once again for your valuable feedback and recommendation. We look forward to welcoming you and your family back for another enjoyable stay in the future. Warm regards, Saumitra Chaturvedi General Manager

Dear Ms. T., Thank you for your excellent feedback. We’re thrilled to know that your stay was entirely positive and that you were satisfied with every aspect, from check-in and accommodation to breakfast, cleanliness, and our team’s service. Your high ratings and recommendation mean a lot to our Heartists, and we look forward to welcoming you back to Novotel New Delhi City Centre on your future visits to Delhi. Warm regards, Saumitra Chaturvedi General Manager

Dear Mr. P., Thank you for sharing your detailed feedback following your business stay at Novotel New Delhi City Centre. While it is disappointing to learn that your experience did not meet your expectations, we value candid feedback as it highlights areas requiring immediate attention. Novotel is positioned as a mid-upscale brand, and while design elements such as the open-plan bathroom concept are intentional and aligned with the brand’s contemporary standards in several regions, we understand that this may not align with every guest’s preference, particularly when compared with European hotel formats. Your comments regarding in-room amenities, towel availability, and drinking water are of concern. These aspects are part of our service fundamentals, and your feedback has been escalated to the relevant teams to ensure consistency and compliance with brand standards. We would also like to reassure you that the hotel follows strict water safety protocols; however, we acknowledge that presentation and communication around this clearly fell short in your case. The matter of the duplicate charge and the resulting currency loss is particularly regrettable. While the duplicate transaction was reversed, we recognise that the exchange rate impact caused inconvenience, and this feedback has been reviewed with our finance and front office teams to avoid such situations in the future. With regard to breakfast, our offering reflects a balance of international and local selections. That said, we recognise your comments about choice, packaging, and food preferences, and these have been shared with our culinary team for review, especially in the context of international business travellers. We note your dissatisfaction with the hotel’s location and acknowledge that proximity to key attractions can influence guest experience, depending on travel purpose. While we are pleased that you found the bed comfort to be a positive aspect of your stay, it is clear that several elements of your experience did not reflect the standards we aim to deliver. We regret that we were unable to meet your expectations on this occasion. Thank you once again for taking the time to share your feedback. It has been carefully reviewed and will contribute to corrective actions and ongoing improvements. Warm regards, Saumitra Chaturvedi General Manager

Dear Mr. R., Thank you for sharing your detailed feedback. We’re glad to know that you found the service, accommodation, and overall comfort of your stay satisfactory. At the same time, we sincerely regret that the surrounding area and location did not meet your expectations. We understand how this may have influenced your overall experience, and we appreciate you highlighting it for us. Your comments regarding the breakfast variety and sustainability impressions have also been noted. We continuously work to refine our offerings and align with global expectations, and feedback like yours helps guide our improvements. We hope to have the opportunity to welcome you again and offer a more seamless experience on your next visit to Delhi. Warm regards, Saumitra Chaturvedi General Manager

Dear Mr. R., Thank you for your wonderful feedback and for choosing Novotel New Delhi City Centre. We are delighted to know that every aspect of your stay — from the well-maintained ambience and diverse dining options to the rooftop pool and fitness facilities — met your expectations. Your kind words about our Heartists’ service truly mean a lot, and we’re glad our team could make your stay memorable. We look forward to welcoming you and your family again for another perfect experience. Warm regards, Saumitra Chaturvedi General Manager