Novotel Kolkata - Hotel & Residences 5성

고객 평점 (ALL 평가) 4.2/5 1,673 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Novotel Kolkata - Hotel & Residences - Image 1
Novotel Kolkata - Hotel & Residences - Image 2
Novotel Kolkata - Hotel & Residences - Image 3
Novotel Kolkata - Hotel & Residences - Image 4
Action Area 1C, New Town Rajarhat, CF Block Action Area 1, 700156 KOLKATA, India

호텔설명

호텔 추가 정보

  • 293 Rooms & Suites, & 47 Pet Friendly Residence Apartments, with 4 experiential dining outlets

  • Located only 20 minutes away from Netaji Subhash Chandra Bose International Airport

  • Located in proximity to leading commercial & IT- business hubs in the city.

  • 30,000 sq. ft. of events, weddings & meeting space-indoor & outdoor

  • Access to recreational facilities- swimming pool, fitness centre and spa

숙박

호텔 위치

Novotel Kolkata - Hotel & Residences

Action Area 1C, New Town Rajarhat, CF Block Action Area 1
700156 KOLKATA
India

GPS:22.579605, 88.461421

전화
팩스 +91 33 4032 3334

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 애완 동물 동반
  • 셔틀
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.2/5  1,673 리뷰

TripAdvisor 평가  4.5/5  2,758 리뷰

2024으뜸 시설

Comfortable luxurious stay

트립어드바이저 평점 5.0/5

Sightseer13883342369 TripAdvisor 인증 리뷰

Very comfortable stay at the suite... Good brekfast. Polite staff..... No waiting for checkout or checkin..... Multiple counters for breakfast, fruits could have been better though. Tea was good...................................

Good times at Novotel.

트립어드바이저 평점 5.0/5

DayTrip06787502355 TripAdvisor 인증 리뷰

I recently had the pleasure of staying at the Novotel kolkata and was thoroughly impressed. From the moment I arrived, I was greeted with warm hospitality and efficient service. The hotel itself is modern and stylish, with well-appointed

Worst Stay and Experience

트립어드바이저 평점 1.0/5

darpan98 비즈니스 - TripAdvisor 인증 리뷰

This has been my worst experience at any Novotel property to date, and it is deeply disappointing given the brand’s usual standards. 1. Bellboy Negligence: Upon arrival, the bellboy forgot one of my bags in the cab and only removed two out of three. I was fortunate that the cab driver, on his own initiative, returned the bag to me at the check-in counter. Despite this, the bellboy was inattentive and left my luggage next to the scanner instead of bringing it into the lobby as is customary. 2. Room Hygiene Issues: The state of the room was shocking and unacceptable. The WC toilet bowl was filthy upon entry, as were the chairs and carpets. Such unhygienic conditions are inexcusable and reflect poorly on your housekeeping standards. Infact the passage of the floor and lift were in absolute run down conditions. 3. Inadequate Response to Complaint: After reporting these issues, I requested the Duty Manager to escalate the matter to a Senior Manager. Instead, a housekeeping supervisor, dressed in an unkempt and dirty uniform, was sent to assess the situation. This response lacked professionalism and further compounded my frustration. To make matters worse, after sending three detailed emails regarding my complaints, the replies I received were dismissive and failed to address the seriousness of the situation. Novotel should either get the property audited ( as they are terribly failing) or remove their name out of this hotel

Dear Mr. Mehta, Greetings from Novotel Kolkata Hotel & Residences! Thank you for sharing your feedback about your recent stay on TripAdvisor platform and my colleague- Rana Chetia, Rooms Division Manager. We sincerely regret that your experience fell short of the high standards we strive to maintain at Novotel Kolkata. Regarding the issues you encountered, I sincerely apologize for the lapse in service during your arrival, the unacceptable condition of your room, and the delay in addressing your concerns. These instances are not representative of the hospitality we aim to provide. As mentioned by my colleague over the call, immediate steps have been taken to enhance staff training, strengthen housekeeping audits, and improve our response process to ensure such oversights do not recur. My colleague Rana Chetia, Rooms Division Manager will be directly in touch with you to assist you with future arrangements of your stay at the hotel, so we may have the opportunity to regain your trust and demonstrate the exceptional service we are committed to delivering. Once again, we sincerely apologize for the inconvenience caused and hope to welcome you back for a much-improved experience. Best regards, Arjun Kaggallu General Manager

Favourite hotel

트립어드바이저 평점 5.0/5

okktoday Solo travel - TripAdvisor 인증 리뷰

Very good experience stay at Kolkata Novotel for a two days "marathon parties". Breakfast was good and place is convenient, a shopping mall Axis is just besides it. Service staffs very attentive and helpful. My favourite hotel stay, Novotel!

Dear Valued Guest, Greetings from Novotel Kolkata Hotel & Residences! Thank you for sharing your wonderful review of your recent stay at Novotel Kolkata Hotel & Residences. It is truly heart-warming to know that we are your favourite hotel and that your two-day "marathon parties" with us were enjoyable! I’m delighted that you found our breakfast offerings satisfying and appreciated the convenience of our location near Axis Mall. Your kind words about our attentive and helpful service team mean a lot to us, as we constantly strive to create memorable experiences for our guests. We look forward to welcoming you back to your favourite hotel soon for more delightful moments. Please do not hesitate to reach out if there’s anything we can assist you with for your next visit. Warm Regards Arjun Kaggallu General Manager

Rooms are more than clean. It's so great to find this comfort. You feel like home.

트립어드바이저 평점 5.0/5

Gerald W TripAdvisor 인증 리뷰

Service is perfect. Burhanuddin is very helpful and he made our room always cleaned. A real pleasure for our 2 weeks stay. I recommend this hotel for the quality of its services. Rooms are more than clean. It's so great to find this comfort. You feel like home.

Dear Valued Guest, Greetings from Novotel Kolkata Hotel & Residences! Thank you for sharing your heart-warming review of your recent two-week stay at Novotel Kolkata Hotel & Residences. We are delighted to hear that you found our rooms exceptionally clean and comfortable, making you feel at home. Your special mention of Burhanuddin for his dedicated service and attention to detail is truly appreciated, and I will ensure that your kind words are shared with him and our housekeeping team. They take immense pride in providing a clean and welcoming environment for our guests. We are also grateful for your recommendation and are thrilled to know that you were impressed with the quality of our services. It was an absolute pleasure hosting you, and we look forward to welcoming you back for another delightful stay. Warm Regards Arjun Kaggallu General Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 745 리뷰 9.6/10 위치
  • 2,685 리뷰 8.8/10 객실
  • 6,810 리뷰 9.2/10 서비스
  • 61 리뷰 8.3/10 인터넷 가격
  • 1,038 리뷰 8.6/10 청결도
  • 624 리뷰 8/10 조식
  • 186 리뷰 8.8/10 수영장
  • 42 리뷰 8.9/10 음료

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고객 평점 (ALL 평가) 3.9/5 (589 리뷰)

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Kolkata 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.