Novotel Kolkata - Hotel & Residences 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 1,812 件のレビュー

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Action Area 1C, New Town Rajarhat, CF Block Action Area 1, 700156 KOLKATA, インド

説明

ホテルのその他の情報

  • 293 Rooms & Suites, & 47 Pet Friendly Residence Apartments, with 3 experiential dining outlets

  • Located only 20 minutes away from Netaji Subhash Chandra Bose International Airport

  • Located in proximity to leading commercial & IT- business hubs in the city.

  • 30,000 sq. ft. of events, weddings & meeting space-indoor & outdoor

  • Access to recreational facilities- swimming pool, fitness centre and spa

当ホテルの客室

ホテル所在地

Novotel Kolkata - Hotel & Residences

Action Area 1C, New Town Rajarhat, CF Block Action Area 1
700156 KOLKATA
インド

GPS:22.579605, 88.461421

電話番号
ファックス +91 33 4032 3334

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  1,812 件のレビュー

トリップアドバイザーの評価  4.6/5  3,268 件のレビュー

2025エクセレンス認証

Great vibes

トリップアドバイザーの評価 5.0/5

Sandra M トリップアドバイザー認証口コミ

I would highly recommend the Novotel Kolkata. The room was great, clean and quiet, loved the etched glass wall between the main room and bathroom. All staff were approachable and helpful, in reception, concierge, hospitality and drivers. Breakfast buffet was fabulous. This would be my hotel of choice in Kolkata

Would never set foot in this property again

トリップアドバイザーの評価 1.0/5

onlyheatiswarmblood トリップアドバイザー認証口コミ

Went there with extremely high hopes to celebrate my birthday. I want to preface this review by stating that I hope this will be taken as constructive criticism and not dismissed entirely after a cookie-cutter response is posted online. Regrettably, Novotel Kolkata doesn't meet the bare-minimum standards of a 5-star hotel by any stretch of the imagination. You notice it right off the bat: no one helped us carry our luggage at the entrance and the reception was so overcrowded due to a wedding ceremony that guests were being ignored. After some waiting, check-in was smooth enough, but the receptionist failed to tell me that in the absence of keeping a holdover amount, every service needs to paid for immediately after availing it. Now, I've never encountered such archaic rules in any other 5-star property, but sure, I would've respected it if I was informed in advance. So when someone came to our room 20 minutes after I received in-room dining to demand an immediate payment, I felt taken aback. After pointing this unprofessionalism out, I was sent a birthday cake to assuage my feelings. While I appreciate the gesture, I was promised a complimentary cake on email prior to my arrival, but was only given one after I called them out on their behavior. I wish I had anything positive to say about the room. The one bedroom apartment we stayed in was dirty and shabby. Basic amenities were missing, and a lot of things listed on their online room description, such as bathrobes or espresso machine, were missing. It genuinely didn't justify the price point, as the toiletries provided were also sub-par. Next, the pool and the spa were off limits because of a private wedding ceremony. How they can deprive guests of the hotel's only selling points to cater to private parties is beyond me. Ghoulish behavior. Food at The Square for buffet dinner was bland and devoid of taste. The wait staff were polite and courteous enough, but the food in itself was a huge disappointment. If you're tired reading this, imagine how tired I am writing this. I just wanted to have a fun birthday with my parents. Suffice to say, I didn't. Breakfast buffet was decent, and wait staff, once again, were polite and proactive. But room service staff, along with general hotel staff don't even bother smiling at you and act like they're doing you a favor. Absolutely shameful. This shouldn't have happened, because there is zero justification for the disappointing experience I had. I expect some amount of empathetic hospitality when I'm spending hard-earned money on a birthday trip at a 5-star property. This wasn't worth it. I'm never staying at a Novotel property again.

Excellent Staff

トリップアドバイザーの評価 5.0/5

ahrutheiir トリップアドバイザー認証口コミ

The staff, Koushik, Chinmoy and Debjit from housekeeping department were very kind and were very helpful at such short notice.

Dear Valued Guest, Greetings from Novotel Kolkata Hotel & Residences! Thank you so much for your wonderful feedback! We’re delighted to hear that Koushik, Chinmoy, and Debjit from our Housekeeping team were able to assist you promptly and kindly. Your appreciation means a lot, and we’re proud to have such dedicated team members who strive to make every guest’s stay comfortable. We look forward to welcoming you back again soon! Warm Regards Rajneesh Kumar General Manager

Great Experience especially the concierge

トリップアドバイザーの評価 5.0/5

Escape65282440378 トリップアドバイザー認証口コミ

I had an amazing experience staying at Novotel Hotel Kolkata. The atmosphere of the hotel is excellent—warm, comfortable, and very welcoming. The staff are incredibly helpful and always ready to assist with a smile. I would especially like to highlight Dilip from the concierge team, who went far above and beyond anything I expected. He helped me with a special favour that I honestly thought was impossible. Not only did he make it happen, but he even did it during his resting period—this shows his level of dedication, kindness, and professionalism. Dilip is truly the best at concierge service. His cooperation and willingness to help made a huge difference in my stay and left a lasting positive impression. Novotel is lucky to have someone like him on their team. Overall, a fantastic hotel with an amazing staff and a wonderful atmosphere. Highly recommended—especially thanks to Dilip! 🙌

Dear Valued Guest, Greetings from Novotel Kolkata Hotel & Residences! Thank you so much for taking the time to share such a heartwarming review! We’re delighted to know that your stay at Novotel Kolkata was warm, comfortable, and memorable. It’s truly wonderful to hear that our team made you feel welcomed throughout. A special thank you for appreciating Dilip from our concierge team. Your kind words about his dedication and willingness to go the extra mile—even during his resting hours—mean a lot. He is indeed an exceptional team member, and your acknowledgment will surely make his day. We are incredibly proud to have him as part of our Novotel family. Your recommendation and appreciation inspire us to keep delivering exceptional experiences. We look forward to welcoming you back for another fantastic stay. Warm Regards Rajneesh Kumar General Manager

Good stay

トリップアドバイザーの評価 5.0/5

Nomad24036222448 トリップアドバイザー認証口コミ

Excellent stay at Novotel kolkata, room,food everything is good need to mention priyanka at front desk is very helpful

Dear Valued Guest, Greetings from Novotel Kolkata Hotel & Residences! Thank you for sharing your wonderful feedback! We’re delighted to hear that you had an excellent stay at Novotel Kolkata and enjoyed the room, food, and overall experience. Your kind words for Priyanka at the front desk are truly appreciated — she will be very happy to know that her helpfulness made your stay even better. Thank you once again for choosing to stay with us. We look forward to welcoming you back soon! Warm Regards Rajneesh Kumar General Manager

との提携 TripAdvisor

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周辺の他の施設

ibis Kolkata Rajarhat 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.8/5 (836 件のレビュー)

At 212 m

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