Novotel Kolkata - Hotel & Residences 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 1,673 件のレビュー

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Action Area 1C, New Town Rajarhat, CF Block Action Area 1, 700156 KOLKATA, India

説明

ホテルのその他の情報

  • 293 Rooms & Suites, & 47 Pet Friendly Residence Apartments, with 4 experiential dining outlets

  • Located only 20 minutes away from Netaji Subhash Chandra Bose International Airport

  • Located in proximity to leading commercial & IT- business hubs in the city.

  • 30,000 sq. ft. of events, weddings & meeting space-indoor & outdoor

  • Access to recreational facilities- swimming pool, fitness centre and spa

当ホテルの客室

ホテル所在地

Novotel Kolkata - Hotel & Residences

Action Area 1C, New Town Rajarhat, CF Block Action Area 1
700156 KOLKATA
India

GPS:22.579605, 88.461421

電話番号
ファックス +91 33 4032 3334

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  1,673 件のレビュー

トリップアドバイザーの評価  4.5/5  2,758 件のレビュー

2024エクセレンス認証

Comfortable luxurious stay

トリップアドバイザーの評価 5.0/5

Sightseer13883342369 トリップアドバイザー認証口コミ

Very comfortable stay at the suite... Good brekfast. Polite staff..... No waiting for checkout or checkin..... Multiple counters for breakfast, fruits could have been better though. Tea was good...................................

Good times at Novotel.

トリップアドバイザーの評価 5.0/5

DayTrip06787502355 トリップアドバイザー認証口コミ

I recently had the pleasure of staying at the Novotel kolkata and was thoroughly impressed. From the moment I arrived, I was greeted with warm hospitality and efficient service. The hotel itself is modern and stylish, with well-appointed

Worst Stay and Experience

トリップアドバイザーの評価 1.0/5

darpan98 ビジネス - トリップアドバイザー認証口コミ

This has been my worst experience at any Novotel property to date, and it is deeply disappointing given the brand’s usual standards. 1. Bellboy Negligence: Upon arrival, the bellboy forgot one of my bags in the cab and only removed two out of three. I was fortunate that the cab driver, on his own initiative, returned the bag to me at the check-in counter. Despite this, the bellboy was inattentive and left my luggage next to the scanner instead of bringing it into the lobby as is customary. 2. Room Hygiene Issues: The state of the room was shocking and unacceptable. The WC toilet bowl was filthy upon entry, as were the chairs and carpets. Such unhygienic conditions are inexcusable and reflect poorly on your housekeeping standards. Infact the passage of the floor and lift were in absolute run down conditions. 3. Inadequate Response to Complaint: After reporting these issues, I requested the Duty Manager to escalate the matter to a Senior Manager. Instead, a housekeeping supervisor, dressed in an unkempt and dirty uniform, was sent to assess the situation. This response lacked professionalism and further compounded my frustration. To make matters worse, after sending three detailed emails regarding my complaints, the replies I received were dismissive and failed to address the seriousness of the situation. Novotel should either get the property audited ( as they are terribly failing) or remove their name out of this hotel

Dear Mr. Mehta, Greetings from Novotel Kolkata Hotel & Residences! Thank you for sharing your feedback about your recent stay on TripAdvisor platform and my colleague- Rana Chetia, Rooms Division Manager. We sincerely regret that your experience fell short of the high standards we strive to maintain at Novotel Kolkata. Regarding the issues you encountered, I sincerely apologize for the lapse in service during your arrival, the unacceptable condition of your room, and the delay in addressing your concerns. These instances are not representative of the hospitality we aim to provide. As mentioned by my colleague over the call, immediate steps have been taken to enhance staff training, strengthen housekeeping audits, and improve our response process to ensure such oversights do not recur. My colleague Rana Chetia, Rooms Division Manager will be directly in touch with you to assist you with future arrangements of your stay at the hotel, so we may have the opportunity to regain your trust and demonstrate the exceptional service we are committed to delivering. Once again, we sincerely apologize for the inconvenience caused and hope to welcome you back for a much-improved experience. Best regards, Arjun Kaggallu General Manager

Favourite hotel

トリップアドバイザーの評価 5.0/5

okktoday Solo travel - トリップアドバイザー認証口コミ

Very good experience stay at Kolkata Novotel for a two days "marathon parties". Breakfast was good and place is convenient, a shopping mall Axis is just besides it. Service staffs very attentive and helpful. My favourite hotel stay, Novotel!

Dear Valued Guest, Greetings from Novotel Kolkata Hotel & Residences! Thank you for sharing your wonderful review of your recent stay at Novotel Kolkata Hotel & Residences. It is truly heart-warming to know that we are your favourite hotel and that your two-day "marathon parties" with us were enjoyable! I’m delighted that you found our breakfast offerings satisfying and appreciated the convenience of our location near Axis Mall. Your kind words about our attentive and helpful service team mean a lot to us, as we constantly strive to create memorable experiences for our guests. We look forward to welcoming you back to your favourite hotel soon for more delightful moments. Please do not hesitate to reach out if there’s anything we can assist you with for your next visit. Warm Regards Arjun Kaggallu General Manager

Rooms are more than clean. It's so great to find this comfort. You feel like home.

トリップアドバイザーの評価 5.0/5

Gerald W トリップアドバイザー認証口コミ

Service is perfect. Burhanuddin is very helpful and he made our room always cleaned. A real pleasure for our 2 weeks stay. I recommend this hotel for the quality of its services. Rooms are more than clean. It's so great to find this comfort. You feel like home.

Dear Valued Guest, Greetings from Novotel Kolkata Hotel & Residences! Thank you for sharing your heart-warming review of your recent two-week stay at Novotel Kolkata Hotel & Residences. We are delighted to hear that you found our rooms exceptionally clean and comfortable, making you feel at home. Your special mention of Burhanuddin for his dedicated service and attention to detail is truly appreciated, and I will ensure that your kind words are shared with him and our housekeeping team. They take immense pride in providing a clean and welcoming environment for our guests. We are also grateful for your recommendation and are thrilled to know that you were impressed with the quality of our services. It was an absolute pleasure hosting you, and we look forward to welcoming you back for another delightful stay. Warm Regards Arjun Kaggallu General Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 745 件のレビュー 9.6/10 ロケーション
  • 2,685 件のレビュー 8.8/10 客室
  • 6,810 件のレビュー 9.2/10 サービス
  • 61 件のレビュー 8.3/10 インターネット
  • 1,038 件のレビュー 8.6/10 清潔さ
  • 624 件のレビュー 8/10 朝食
  • 186 件のレビュー 8.8/10 プール
  • 42 件のレビュー 8.9/10 バー＆飲料

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周辺の他の施設

ibis Kolkata Rajarhat 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.9/5 (589 件のレビュー)

At 212 m

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