Novotel Kayseri 4 gwiazdki

Ocena klientów (Ocena ALL) 4.2/5 Liczba opinii: 489

Gwarancja
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Alsancak Mah Kocasinan, Bulvari No 161-1 Kocasinan, 38110 KAYSERI, Turkey

Opis

O hotelu

  • Beautiful views of Mount Erciyes and easy access to the Erciyes Ski Center

  • Modern conference facilities

  • Web corner and free Wi-Fi in the entire hotel

  • International and Local, Food & Beverage offers on Nov'ist Restaurant

  • Easy access to the city center and airport

Nasze pokoje

Lokalizacja hotelu

Novotel Kayseri

Alsancak Mah Kocasinan, Bulvari No 161-1 Kocasinan
38110 KAYSERI
Turkey

Pozycja GPS:38.735816, 35.498283

Telefon
Faks +90 352 207 30 10

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Obsługa hotelowa

NEFAİS RESTAURANT

Restaurant serving international cuisine as well as Turkish specialities.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.2/5  Liczba opinii: 489

Ocena TripAdvisor  4.5/5  Liczba opinii: 443

Certyfikat Doskonałości 2023

Good Budget-Minded Business Hotel

Ocena na stronie TripAdvisor 4.0/5

ExpatPro93 Opinia zatwierdzona w TripAdvisor

We had a quick overnight here en route to the Ürgüp area. The receptionist was welcoming and friendly. The room, while dated, was clean and comfortable. Location is good if you have a car or are using a taxi... it is not in a great walkable area.

Dear EXPATPRO93, We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nedim BAHAR Novotel & ibis Hotel Kayseri Genel Müdür / General Manager T. +90 (352) 207 30 00 F. +90 (352) 207 30 10

Unsanitary Conditions and Terrible Service at Novotel

Ocena na stronie TripAdvisor 1.0/5

Yanyin Y Opinia zatwierdzona w TripAdvisor

I had a terrible experience staying at the Novotel hotel. The room was definitely not hygienic - there was hair on the towels, and the flushing button on the toilet was broken. It was clear the towels had been used before. The staff's attitude was also very rude. When we arrived at the hotel around 10pm and ordered food, we were forced to wait for an entire hour before being told there was nothing left in the kitchen except soup and bread. However, we could clearly see other guests finishing their meals in the restaurant. Additionally, the new plates we were given had visible stains on them. I would strongly advise anyone to avoid staying at this Novotel location. It was an incredibly unsatisfactory experience from start to finish.

Dear Thank you for taking the time to tell us about your experience at the {hotel}. I am sorry that your experience did not meet your expectations. At Novotel Kayseri we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nedim BAHAR Novotel & ibis Hotel Kayseri Genel Müdür / General Manager T. +90 (352) 207 30 00 F. +90 (352) 207 30 10

Great stay for a night

Ocena na stronie TripAdvisor 5.0/5

cevdetozata Opinia zatwierdzona w TripAdvisor

Stop over for a night , we had stayed in the junior suite room with 2 kids which was spacious and comfortable , Hotel is clean we even had a chance to enjoy the big garden behind the hotel , breakfast buffet was good enough , definetely go back for another Kayseri stop over trip

Sayın Misafirimiz , Kayseri’de gerçekleştirdiğiniz konaklamanızda Novotel Kayseri’yi tercih ettiğiniz için teşekkür ederiz. Bizler için çok değerli olan olumlu görüşleriniz, siz misafirlerimizin beklentilerini daha iyi anlamamıza ve bu beklentilerinizi karşılayabilmemiz için hizmet kalitemizi arttırmaya yönelik çalışmalar yapmamıza olanak sağlamaktadır. Hizmetlerimiz ile ilgili görüşlerinizi bizlerle paylaştığınız için teşekkür eder, bir başka seyahatinizde size tekrar hizmet vermekten mutluluk duyacağımızı belirtmek isteriz. Saygılarımızla, Otel Yönetimi

Novotel Restaurant

Ocena na stronie TripAdvisor 5.0/5

Eliza L Opinia zatwierdzona w TripAdvisor

The waiter (his name is Güven) at the restaurant was so lovely and attentive to our requests. Moreover, the meal was delicious, starting from the food to the beef dish on yogurt. Profiterole was good as well. Overall, it was a decent dinner for us.

Sayın Misafirimiz , Kayseri’de gerçekleştirdiğiniz konaklamanızda Novotel Kayseri’yi tercih ettiğiniz için teşekkür ederiz. Bizler için çok değerli olan olumlu görüşleriniz, siz misafirlerimizin beklentilerini daha iyi anlamamıza ve bu beklentilerinizi karşılayabilmemiz için hizmet kalitemizi arttırmaya yönelik çalışmalar yapmamıza olanak sağlamaktadır. Hizmetlerimiz ile ilgili görüşlerinizi bizlerle paylaştığınız için teşekkür eder, bir başka seyahatinizde size tekrar hizmet vermekten mutluluk duyacağımızı belirtmek isteriz. Saygılarımızla, Otel Yönetimi

dirty bed sheets

Ocena na stronie TripAdvisor 2.0/5

xxxxVoyager1980xxxx Opinia zatwierdzona w TripAdvisor

When I wake up next day morning I saw a blood stain ( small one ) on the sheets. I checked my self first if I cut my self but no it was a dry one, probably was not washed properly. I told this to reception but I dont think he cared much. this is an old hotel but at least i thought it was clean. After this experince never again.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Kayseri. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you shortly. Sincerely Yours, Hotel Management

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

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  • 385 Liczba opinii 8.9/10 Obsługa
  • 11 Liczba opinii 9.3/10 Internet
  • 242 Liczba opinii 7.6/10 Czystość
  • 142 Liczba opinii 8/10 Śniadanie
  • 110 Liczba opinii 8.6/10 Jedzenie
  • 7 Liczba opinii 3.3/10 Strefa wellness

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